The Scented Candle Store Reviews 

215
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fast delivery and good communication. Unfortunately one bulb was smashed when I opened the package but Alan replied swiftly and sent me a replacement. A week or so later one of the burners just stoppe... See more

Rated 5 out of 5 stars

I’ve now ordered a few items through the Scented Candle Store as it is all so effortlessly easy to do. Great communication with updates and speedy service. Thank you 🤩

Rated 5 out of 5 stars

Ordering was easy ,quick delivery and unfortunately one item was damaged but after emailing Alan a replacement was sent out promptly. Normally I use my consultant Wendy Smart to order but on the flash... See more

Rated 5 out of 5 stars

Arrived sooner than expected, 5-10 day window given for delivery. Arrived on day 3. Very impressed. Will definitely use again. Products amazing and great value when buying in bulk. Would have li... See more

Company details

  1. Candle Store

Written by the company

The Scented Candle Store are independent Scentsy Fragrance Consultants, helping you fill your home with beautiful, long-lasting fragrance. From stylish warmers and wax bars to diffusers, oils and gifts, we’re here to make your home feel cosy, welcoming and uniquely “you”. We pride ourselves on friendly, personal service, honest advice and clear communication from order to delivery. Whether you’re treating yourself, shopping for a gift or building your wax stash through our VIP offers, we’re always on hand to help you choose the right scents and answer any questions. Every order means a lot to us, and we work hard to ensure a smooth, reliable experience every time you shop with The Scented Candle Store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, kept informed about delivery will definitely use again thank you

3 November 2025
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you for your lovely review and comments.

Rated 5 out of 5 stars

Once again super fast delivery from The…

Once again super fast delivery from The Scented Candle Store.
Always packaged well. If you want fast deliveries & excellent customer service you can’t go wrong!

28 October 2025
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you so much for your review - we really appreciate your orders

Rated 5 out of 5 stars

Excellent service

Excellent service, communication about order and customer care. They even checked in on me after receipt of order to make sure everything was ok !! I will continue to use for my Scentsy products and would highly recommend.

2 November 2025
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you Jayne for your lovely review and your order.

Rated 5 out of 5 stars

....

After confusion on my part about delivery an email reply was made explaining & I received my order 24hrs later.

All items absolutely as shown on the website. Packaged well. Will be ordering again.

Thanks so much again 🥰

1 November 2025
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you Debbie for your review and your order.

Rated 5 out of 5 stars

Sensational scented candle store

Sensational scented candle store! The products are great value for money, I had a query that was dealt with really quickly. Fast and secure postage. Thanks Alan and Jason I wouldn’t go anywhere else!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, competitive prices and delivered within days

3 July 2025
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thanks for your review Debbie and your order

Rated 5 out of 5 stars

Fantastic customer service

Alan was fantastic. I accidentally ordered a plug with the wrong plug end , completely my own mistake hadn’t checked properly. Emailed customer service and Alan gave a quick response , sending me a return barcode allowing me to return the plug. Within two days of sending off the plug I received the replacement plug. Customer service was fantastic and so is the product

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered on Thursday evening. Order arrived on the Saturday amazing service. My usual lady had issues & had waited 9 weeks & some were a birthday present. So went straight onto website myself. I'll use you from now on 5 stars 🌟 🌟🌟🌟🌟 very happy & Thankyou so much.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Love Scentsy

Love Scentsy, most beautiful warmers and the melts are long lasting, would buy from Scentsy all the time if there wasn't a £6 delivery fee, good experience each time though.

25 April 2025
Unprompted review
Rated 4 out of 5 stars

Replacement bulbs purchase

Good clear website and easy to order and pay. My order was delivered earlier than expected.
My only negative comment is that the very small items were sent in a rather large box and post and packing charge was as much as the item. £6.00 each.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I love Scentsy products

I love Scentsy products. I was amazed with the quick delivery. I received my beautiful Scentsy wax bars the next day. So much choice, I’m very happy with the fragrance’s. I love autumn/winter fragrance but after Christmas, it’s time to welcome Spring fruity fragrance’s. They are lovely and strong.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Prompt setvice

I ordered new bulbs for my warmer. A good price for a box of three. Came promptly and I’m back up and running.

12 February 2025
Unprompted review

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