The Savanna Reviews 

Very disappointing quality, nothing like the photos

The biltong I received was full of large pieces of fat, gristle and tough sinew. Much of it was extremely difficult to chew, and I ended up removing and throwing away a considerable amount, as you can see from my photo.

This is also nothing like the product photos online, which show lean, well-trimmed pieces without all this visible fat and gristle.

What makes it even more disappointing is that I have bought £3 packs of biltong from Sainsbury’s that were considerably better quality than this.

For a specialist South African food retailer charging a premium price, I expected much better-quality beef and much better trimming.

Poor value and very disappointing. I wouldn’t buy it againi

Fantastic ribs! Great packaging and delivery time!

My original review is below, written on 3/9/26, referring to an order from 27/8/26. It prompted a rapid response from Savanna .... a whole lot faster that their Customer Services Team's response! Another week on (8/9/26), and still no meat. An email from Charles was full of apologies and assurances that he had "personally escalated" the order. Two days later, still no acknowledgement that it has even been dispatched. Two weeks on from placing the order - NOTHING, except a voucher for 15% discount should I be stupid enough to use them again.

Only half of my order arrived. Contacted by email, but just an auto reply. Several more emails ha e been ignored. Tried phoning - selected Option for Customer Service, but no answer. Call went to voicemail, but unable to leave message as voicemail box is full. Presumably with other complaints?

Customer Services team seem to have vanished ... as has my order. Maybe they've stopped trading?

Best beef jerky I’ve ever tasted, miles above any others I’ve tried. Love it.

Beautiful fresh gem squash. Packed with care and delivered on time. Will definitely be exploring more SA goodies in the shop

We have been a family of fairly regular customers over many years and appreciate the opportunity that Savanna provides for us to enjoy SA products. However, the last few orders of our favourite Chilli Bites have proved to be disappointing, as a significant proportion of the meat sticks are very sinewy and difficult to chew, so much so that we have thrown away some of the totally inedible ones. This is most disappointing and a waste of expensive meat; and makes us hesitant to order more of the same.

Also super efficient and arrives promptly

Fast and efficient service. Really Happy to receive my order .

allways value

The boerewors was well packed but not very cold so that needs to be improved, the gems were perfect and we are enjoying them with the wors on braais.

Price was ok, communication and delivery good. If the wors was colder more frosty instead of Luke warm I’d be very happy.

The farm wors I feel had too much starch but we will see what the rest is like very soon.
Thank you

Would prefer faster delivery. Biltong good. Dry wors to much vinegar

Brilliant service, packaged to perfection, borovos was absolutely delicious, the biltong was amazing. Hello savana I will shop again 🔥🔥

Perfect quality products with super quick and safe delivery at a fair price as usual.

I placed my order on the Wednesday and was hoping for weekend delivery. They only despatched on the Friday but because I said it was urgent (was having a braai after the rugby!!) it arrived 9:30am Saturday morning. Great products. The thin wors was really good as was the biltong with a little fat. Our friends were asking where we bought it from so you will have another customer soon! Thanks, Licille and team :)

Incredible responsive customer service. Best quality meat products as well. Well packaged. Highly recommend

I have been dealing with Savanna for a while now. I am so impressed at the wonderful service and understanding I received from them recently. I had a problem with an order and contacted them immediately. My problem was taken very seriously and my order sorted and resent to me. Wonderful service, friendly people and very caring. Well done Savanna definitely going yo carry on dealing with you. Thanks

I bought items and it took more than 7 days to be delivered. It was for special occasion and the occasion passed before items could be delivered. The items are legit and precisely what I needed but their service is just bellow the line.

The packaging was exelent.
Have yet to try the goods!

Delivered within the time stipulated, competative prices. The droe wors is a little bit wet a bit drier would be great

OMG today
I made boerewors and Squassie with knob of butter for lunch fom Savanna, I really enjoyed it so much I will order again soon.
I am from Cape Town, have been here 30yrs.I really miss everything RSA, so glad I found you Savanna