Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 N Rohlwing Rd, 60148, Lombard, United States
- 630.783.8000
- customercare@theroomplace.com
- theroomplace.com
4.5
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the lady that help us she is great,she look for ways to help and find the way to fix the problem she is wonderful thank you.
when the sales lady goes avobe and finds the way to help you and answer all your questions am greatfull for her help.
15 September 2024
Delivery can ruin everything
The store service was adequate, though could be more timely in processing the order once items were determined to purchase. The delivery ruined everything. Delivery was hours late, the delivery guys were very nice and professional, but overbooked for the day, not fair to them or the customer!
15 September 2024
Reply from The RoomPlace
Good Evening, David. We are deeply sorry for your delivery experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Great salesman
Great salesman. The best. The delivery guys were great and efficient.
The chair is beautiful.
18 September 2024
Very helpful staff
Service and sales personnel are very helpful - makes the shopping experience enjoyable - plenty of options to choose from..
16 September 2024
Adil was a great help I'm so happy with…
Adil was a great help I'm so happy with my purchase.
18 September 2024
BUYER BEWARE
BUYER BEWARE! Stay away from these shady scam artist. They will lie in your face! I purchased a 3 piece leather set about 5 months ago. They told me the leather chair was on backorder, and called me and asked if I wanted a floor model from another store. I said absolutely NOT! I will wait on my new chair. They said it wont be until November, oh well, I’ll wait. This past weekend I got a text saying my new chair would be delivered Tuesday! I received it today and guess what? Its a used chair that was already worn out. The arms were worn thin, leather stretched out and torn in the back. Its so old, the color doesn't even match the new stuff I received months before. They wrapped it and tried to sell it as brand new thinking we wouldn't notice. I wish I could post pictures on here. Tried calling them, wouldn't call me back! Please people, do not go here, they will sell you anything, even knowing they cant get items. They should be in jail for what they did to us!! Deceitful, dishonest criminals!!! This is the ROCKFORD, IL. Store
16 September 2024
Unprompted review
Reply from The RoomPlace
Good morning, we are deeply sorry to hear of this experience you have had with your order. Not up to our standards or practices, and truly, genuinely apologize. If willing, please email us at trp@theroomplace.com with order number, pictures, and best contact, so we may review and reach out direct. Respectfully Customer care
Mckenna was very nice to work with
Mckenna was very nice to work with. She found what we were looking for quickly and professionally.
14 September 2024
Sam was knowledgeable courteous and…
Sam was knowledgeable courteous and friendly and allowed us to take our time making a choice.
17 September 2024
Knowledgeable sales associate explained…
Knowledgeable sales associate explained the downside of buying a floor model, that wouldn't have warranty.
17 September 2024
Tonya is the Best
Tonya was patient and extremely helpful. She followed up and gave valuable information
15 September 2024
The sales woman was awesome
The sales woman was awesome. She helped a lot. She was not pushy or checking on us every 5 minutes. Company needs more people like her.
15 September 2024
Was given a discount and special…
Was given a discount and special financing. The sales person Kasia was very helpful and knowledgeable.
11 September 2024
Very professional.
15 September 2024
excellent customer service
15 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.