Maxine in customer support has been awesome! Super responsive and was able to fix my mistake in the delivery address. The items were delivered quickly. When I realised a wrong item was sent, Maxine... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had to call to change a badge on one of my Puma DNA Match shirts, as the badge I wanted wasn’t listed but was available in the DIY options. I requested the FA Match Official Badge instead of the sel... See more
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Ordered a referee kit for my daughter. Ref stop got in contact to check something on my order - and sure enough I had messed up! They sorted it and still had the right package delivered within the tim... See more
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The Ref Stop is an excellent company to order all your refereeing items and training kits and all things football. Having used them on many occasions they have kept me informed on delivery timelines a... See more
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Company details
Written by the company
At The Ref Stop, we’re referees ourselves so we understand exactly what officials need, both on and off the pitch. As the world’s biggest supplier of referee kit and equipment, we’re proud to offer the best match gear from leading global brands, all backed by fast delivery and outstanding service. We’re passionate about supporting referees at every level and committed to providing the quality and reliability you can trust.
As the world’s biggest referee kit and equipment supplier, we’re committed to delivering quality gear from top brands like Nike, Adidas, Puma, and Joma. We promise fast delivery, reliable service, and the support referees deserve — from referees who understand the game.
Written by the company
- Your One-Stop Shop for Referee Kit and Equipment
- Run by referees, for referees — we’re proud to support officials from the grassroots to the professional game. The Ref Stop provides quality referee kit and equipment with fast, reliable service and a genuine understanding of what referees need.
Trusted by Referees, Backed by Our Guarantee
Because referees need service they can rely on....
At The Ref Stop, we’re committed to giving every referee complete confidence when they shop with us. We guarantee high-quality products, fair prices, and fast, dependable delivery on every order. As active referees ourselves, we know how important it is to have gear you can rely on — so if something isn’t right, we’ll put it right quickly. Our goal is simple: to make sure every referee, from grassroots to the professional game, receives the service and support they deserve.
Contact info
Unit 6, Strawberry Meadows Business Park , PR7 6FL, Chorley, United Kingdom
- 07940175157
- info@therefstop.co.uk
- therefstop.co.uk
4.5
Excellent
557 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
My order wasn’t ready to be shipped
My order wasn’t ready to be shipped. However I emailed the ref stop and asked if they could deliver the buzzer flags because I had a final to ref.
The correspondence was fantastic and the lady shipped the items I needed within 24hrs. Service is 5star
15 April 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave your review. We’re really pleased to hear that, despite your order not initially being ready to ship, our team was able to step in and get the buzzer flags dispatched quickly for your final.
We always do our best to support referees when they need items urgently, and it’s great to know the communication and turnaround met your expectations.
We really appreciate your 5-star feedback and support.
Best regards,
The Ref Stop Team
Reply from The Ref Stop
Good afternoon,
Thank you for your review. We’re delighted to hear you were happy with the excellent and speedy service.
We really appreciate your support.
Best regards,
The Ref Stop Team
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you experienced a swift order process and are happy with the quality of the products.
We really appreciate your support.
Best regards,
The Ref Stop Team
Really quick to respond to a query and…
Really quick to respond to a query and deliver within a week
13 April 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you found the order process swift and were happy with the quality of the products.
We really appreciate your support.
Best regards,
The Ref Stop Team
Couldn't be any happier with the kit…
Couldn't be any happier with the kit recieved or the time it took to arrive
25 March 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you were really happy with the kit you received and that it arrived in a timely manner.
We really appreciate your support.
Best regards,
The Ref Stop Team
Reply from The Ref Stop
Good afternoon,
Thank you for your review. We’re pleased to hear that you found the delivery very quick and efficient.
We really appreciate your support.
Best regards,
The Ref Stop Team
Easy to place order and quick delivery…
Easy to place order and quick delivery with good quality item.
31 March 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you found the ordering process easy, the delivery quick, and that you were happy with the quality of your item.
We really appreciate your support.
Best regards,
The Ref Stop Team
I was waiting for weeks for the order…
I was waiting for weeks for the order to be delivered, when I paid first clsss delivery. There was no communication to say the order was out of stock. Itwas only when I emailed the order got processed. In fairness a full refund was issued very quickly.
8 April 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the delay and the lack of communication regarding the stock issue, and we understand how frustrating this must have been after selecting first class delivery.
We’re glad we were able to resolve the order for you once contacted, and that your refund was processed quickly. We will certainly take your comments on board to improve our communication and stock updates moving forward.
We appreciate your understanding and support.
Best regards,
The Ref Stop Team
The dedication and commitment of a…
The dedication and commitment of a perfect delivery of the goods was exemplary, thank you.
31 March 2026
Reply from The Ref Stop
Good afternoon,
Thank you for your kind feedback. We’re delighted to hear that you were happy with the dedication and commitment shown and that the delivery of your goods met your expectations.
We really appreciate your support.
Best regards,
The Ref Stop Team
Good product delivered in quick time at…
Good product delivered in quick time at reasonable price
7 April 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you were happy with the product, the quick delivery, and the reasonable price.
We really appreciate your support.
Best regards,
The Ref Stop Team
It's great to be able to trust a…
It's great to be able to trust a company with your business knowing that that product you've order will turn up quickly as promised.
31 March 2026
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to leave a review. We’re really pleased to hear that you feel confident and able to trust our service, and that your order arrived quickly as promised.
We really appreciate your support.
Best regards,
The Ref Stop Team
Ordered a base layer and I have…
Ordered a base layer and I have received some cards and write on card stickers.
I emailed the company about the mix up but their response appeared to be only about the review that I left. They said they would send the item out 24hr delivery with a returns label to send the incorrect items back. Received a tracking number from Royal Mail and it has not been sent 24hr delivery. Poor service.
7 April 2026
Great customer service support
Great customer service support, quick delivery and value for money
7 April 2026
To whom it may concern,
To whom it may concern,
I am writing to provide positive feedback regarding a member of your staff, Maxine.
I would like to sincerely thank Maxine for the exceptional service she provided in handling my recent order. Her professionalism, honesty, and dedication were evident throughout the entire process, and I greatly appreciate the effort she put into ensuring everything was handled smoothly.
Maxine was both prompt and efficient in managing my situation. She kept me consistently informed about the progress of my order, demonstrating excellent communication and a strong commitment to customer service. Her proactive approach and attention to detail did not go unnoticed, and I believe she is a real asset to your team.
I am extremely pleased with my referee kit and the speed with which it was delivered. The overall experience exceeded my expectations, thanks in large part to Maxine’s outstanding support.
Please pass on my sincere thanks and recognition for her excellent work.
Kind regards
19 March 2026
Unprompted review
Reply from The Ref Stop
Good afternoon,
Thank you for taking the time to share such detailed and positive feedback. We are absolutely delighted to hear about your experience with Maxine and how her professionalism, communication, and dedication helped ensure your order was handled smoothly.
We will certainly pass your kind words on to her — recognition like this means a great deal to the team, and we agree she is a real asset to The Ref Stop.
We’re also pleased to hear you are happy with your referee kit and the speed of delivery, and that your overall experience exceeded expectations.
Thank you once again for your support and for choosing The Ref Stop.
Best regards,
The Ref Stop Team
Incorrect item sent & delays
Ordered on Sunday on a next day delivery. Order wasn’t processed till Tuesday, arrived on Wednesday. Wouldn’t mind it so much if postage wasn’t so expensive.
Disappointed that an incorrect item was sent and not what I originally ordered. Spoke with the team who apologised and said a replacement would be sent next day.
Called again this morning as I had not received any tracking information for the replacement only to be told that Royal Mail were sending the replacement back to refstop.
Hopefully 3rd time lucky tomorrow
31 March 2026
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