Thérapie clinic Malahide are amazing from the girls on reception who are so normal and friendly and who create a comfortable and warm atmosphere from the minute you arrive. The range of services on o... See more
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My therapist was Niamh in Blackrock clinic and she's the best therapist I've gotten till now. She was extremely patient, considerate and accomodating. I had a ankle sprain so she was completely easy o... See more
Company replied
The staff were incredibly helpful and knowledgeable and really knew how to take care of you while getting the lazer done . They were also very nice and supportive while doing the work and took there t... See more
I had a fantastic experience with Dr Abigail Patino O. I knew straight away I was in good hands as she made me feel so relaxed. She explained everything thoroughly. She was so professional and extreme... See more
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Company details
Written by the company
Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.
Contact info
45-47 Wigmore St, Marylebone, W1U 1PS, London, United Kingdom
- 08000121565
- hello@therapieclinic.com
- therapieclinic.com
4.5
Excellent
19K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Avoid at all costs!!
Truly horrible, horrible experience.
2 years ago I purchased 10 laser removal sessions after going for an initial assessment to evaluate if my hair was suitable for laser. In this assessment, I mentioned concerns over my hair not being thick enough for laser and was reassured by the salesperson that didn’t even take half a second to look at my hair and instead focused on upselling me on creams and lotions that are “mandatory to see any results” that the treatment would definitely work for me.
After the 10 sessions, I saw no hair reduction and it became very clear it had not worked at all. It has taken me close to 2 years of back and forth with the clinic to get someone to look at my hair and re-assess if the treatment worked or not. It was immediately obvious to the technician that there hadn’t been any hair reduction and I was told that a mistake was made in the initial assessment as any trained laser technician would know someone with my hair type and skin tone would not be suitable for laser treatment. However even after that, their clinic costumer service team refuses to admit any wrong doing and are sticking to the decision that it was a suitable treatment.
I feel like I have been completely scammed. I’m currently in touch with the Alternative Dispute Resolution (ADR) scheme and Consumer Protection Bureau as well as other people that have had a similar experience and I plan on taking further action.
I advise everyone to go to a smaller clinic where you’ll actually get personalised treatment that works for you and deal with technicians that actually care!! The cost will seem higher but you’ll see results instead of being strung along forever with the promise that a few more sessions will do the trick.
4 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Carlota,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We have requested your contact details so that we can discuss your experience with you directly, investigate your concerns thoroughly, and work towards a resolution.
Kind regards,
Rommel,
Thérapie Clinic
Injections
I first visited Therapie last year for polynucleotide injections and have recently gone back for botox. Both were treatments I'd never had before but in each case, the practitioner explained the process, expected results and aftercare clearly so I was able to make an informed decision to go ahead with the treatment.
Given previous experiences, I'll definitely go back for any future treatments.
15 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi There,
Thank you for your wonderful review! We're delighted to hear that your practitioners took the time to explain each treatment, the expected results, and the aftercare, helping you feel informed and confident throughout your journey. It's fantastic to know you've had such positive experiences with both your polynucleotide injections and Botox treatments. We truly appreciate your trust in Thérapie Clinic and look forward to welcoming you back for your future treatments.
Kind regards,
Rommel
Thérapie Clinic
Botox
I booked my botox appointment and had 3 area done...after 2 week I had topup done as my forehead wrinkles was still there...1.5 month gone my wrinkles are back🤦♀️
First time I was in here it was good few years back i wasn't happy same thing no results/ very little after botox injections but i thought maby they've change method, product...
NO....Still the same 😌😌😌
Never again fo botox there...
Money gone no results
16 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Jadwiga,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We have requested your contact details so that we can discuss your experience with you directly, investigate your concerns thoroughly, and work towards a resolution.
Kind regards,
Rommel,
Thérapie Clinic
Victoria clinic was great and Zilana…
Victoria clinic was great and Zilana was a wonderful therapist
24 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Sarah,
Thank you for your kind review! We're delighted to hear you had a great experience at our Victoria clinic and that Zilana provided you with such wonderful care. We'll be sure to pass along your lovely feedback to Zilana and the team. We look forward to welcoming you back to Thérapie Clinic soon!
Kind regards,
Rommel
Thérapie Clinic
Flexible if appointment doesn't suit…
Flexible if appointment doesn't suit and gave good advice on shaving and after care.
25 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Caroline,
Thank you for your wonderful feedback! We're pleased to hear that you found our team flexible with your appointments and that the advice provided on shaving and aftercare was helpful. We appreciate your kind words and look forward to welcoming you back to Thérapie Clinic for your future treatments.
Kind regards,
Rommel
Thérapie Clinic
Very pleased
Very pleased with my treatment . The aesthetic Doctor did an amazing job. Lovely staff at the clinic also
18 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Denise,
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your treatment and that our aesthetic doctor did such an amazing job. It's also great to know that our clinic team made your visit a positive experience. We truly appreciate your kind words and look forward to welcoming you back to Thérapie Clinic.
Kind regards,
Rommel
Thérapie Clinic
Absolutely appalling customer service
Absolutely appalling customer service. I had a reaction after my first session which has left me with permanent scarring all over my body, this was over a year ago, I raised a complaint and it still hasn’t been resolved. Unable to get through to anyone when I call them, they don’t respond to my emails. Do not make the mistake I made and pay upfront for any treatment. They are very negligent in their duty of care.
25 July 2025
Unprompted review
Reply from Thérapie Clinic
Hi Alaya,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how concerning this must be. We take all client concerns very seriously. Our team has sent you an email regarding the matters you've raised. Please respond at your earliest convenience so we can gather the necessary information, investigate your concerns thoroughly, and provide you with the appropriate assistance.
Kind regards,
Rommel,
Thérapie Clinic
I am very disappointed with my…
I am very disappointed with my experience at Thérapie Clinic Angel.
I booked my Botox appointment by phone and was quoted the standard price of £245 for three areas. During my appointment, the practitioner suggested treating a fourth area. I specifically asked if she could inject the additional area, and she did so without ever telling me that it would cost extra.
Only after the treatment, at reception, was I told that I had to pay £299 instead of £245. I felt shocked because I had never been informed of any additional charge and therefore had no opportunity to decide whether I wanted to pay more.
My complaint is not about the treatment itself, but about the lack of transparency regarding the price. Patients should always be informed of any additional costs before treatment is carried out, so they can make an informed decision.
I hope the clinic will improve its communication and pricing transparency so that other patients do not experience the same situation.
25 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Agnieszka ,
Thank you for taking the time to share account details, we have on boarded your feedback to the clinic management.
Kind regards,
Rommel,
Thérapie Clinic
I had a wonderful experience at this…
I had a wonderful experience at this clinic from start to finish. The staff were welcoming, professional and made me feel comfortable throughout the entire process. They explained everything clearly, answered all of my questions, and ensured I felt at ease during the treatment.
I’ve already noticed a significant reduction in hair growth, and my skin feels much smoother with fewer ingrown hairs. The treatment was quick and the results have exceeded my expectations. The clinic is clean, well-maintained and the level of care is excellent.
I highly recommend this clinic to anyone considering laser hair removal. The service, professionalism and results have been outstanding and I’m so happy I chose them!
21 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Elah,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team and that you felt welcomed, comfortable, and well cared for throughout your treatment journey. It's fantastic to know you're already seeing great results and that your expectations have been exceeded. Your kind words about our professionalism, clinic environment, and level of care mean a great deal to us. Thank you for your recommendation, and we look forward to seeing you at your next visit.
Kind regards,
Rommel,
Thérapie Clinic
Has a bad experience in Swords Branch…
Has a bad experience in Swords Branch Co Dublin. As a subscription user i checked in for my appointment and mentioned to the girl I pay by the subscription service i asked do I need to pay anything else or do anything, I was told no and to take my seat. Had my appointment and came out to my car. There were other customers at the desk making payments and checking in etc. As I was paid up I presumed I didn't need to go back again and explain i was a subscription customer again. Anyway im in my car and a member of staff comes out to me looking at me weirdly suggestioning I didn't pay i explained again im a subscription customer. I had to wait in my car till she went back in verified what I told her and then came back out to say all was ok as i booked on the therapie app it didn't show i was infact a subscription customer. I Have spoken to therapie since and got an apology. Therapie , maybe put a sign on your check in desk and advise subscription customers to go back and check out ! I obviously needed to explain twice to them i was paid up ! Being followed out to my car was a first .🤣 I won't be back.
25 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Deirdre,
Thank you for taking the time to share your experience. We're truly sorry for the misunderstanding you encountered during your recent visit and understand how uncomfortable it must have felt to be approached after leaving the clinic. This is certainly not the experience we want any of our clients to have.
Please be assured that your feedback has been formally shared with the clinic management team and will be addressed internally to help improve our processes and prevent a similar situation from happening again. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.
Kind regards,
Rommel,
Thérapie Clinic.
Siofra is really great she really put…
Siofra is really great she really put me at ease during the appointment and I felt like I would get a really great result. Really happy with the service
25 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Sarah,
Thank you for your lovely review! We're delighted to hear that Siofra made you feel comfortable and at ease throughout your appointment. It's wonderful to know you were happy with the service and felt confident about your treatment. We'll be sure to pass your kind words on to Siofra—they'll mean a great deal to her. We look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic
I visited east ham clinic for laser…
I visited east ham clinic for laser hair removal & the staff was really nice and caring! I will only be coming back to this clinic.
You can tell who cares and enjoys what they are doing!
21 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Lurdita,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our East Ham clinic. It's fantastic to know our team made you feel well cared for and that their kindness and dedication stood out during your visit. Your feedback means a great deal to us, and we truly appreciate your loyalty. We look forward to welcoming you back for your future treatments.
Kind regards,
Rommel,
Thérapie Clinic.
Great
Thank you to the girls in swords my experience has been amazing . Can’t wait to see my results
24 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Sarah,
Thank you for your lovely review! We're delighted to hear you've had such an amazing experience with our team at the Swords clinic. Your kind words will mean so much to the team. We hope you're just as pleased with your results, and we look forward to seeing you again for your upcoming treatments.
Kind regards,
Rommel,
Thérapie Clinic.
Reply from Thérapie Clinic
Hi Fatini,
Thank you for your review! We're delighted to hear you found your treatment efficient. Providing a professional, seamless, and positive experience is always our goal. We appreciate your feedback and look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic
Alex was great
Alex was great! She was meticulous, professional, and funny. The best laser specialist I've ever had. Highly recommend!
24 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Elisa,
Thank you for your wonderful review! We're delighted to hear that Alex provided such an exceptional experience. It's fantastic to know that her meticulous approach, professionalism, and sense of humor made your appointment so enjoyable. We'll be sure to pass your kind words on to Alex—they'll mean a great deal to her. Thank you for your recommendation, and we look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic
Staff are very helpful and friendly
Staff are very helpful and friendly,
Dr. kamal is very good at her work explains everything in great detail highly recommended
12 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Maureen,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our team. It's especially great to know that Dr. Kamal took the time to explain everything in detail and made you feel confident throughout your visit. We'll be sure to share your kind words with Dr. Kamal and the team—they'll truly appreciate your feedback. Thank you for your recommendation, and we look forward to welcoming you back soon.
Kind regards,
Rommel,
Thérapie Clinic
Thoroughly professional and excellent…
Thoroughly professional and excellent service
Friendly and knowledgeable staff
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Rupert,
Thank you for your kind review! We're delighted to hear that you found our service professional and excellent. It's wonderful to know our friendly and knowledgeable team made such a positive impression. We truly appreciate your feedback and look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic.
detailed explanation and guidance…
detailed explanation and guidance before and during the procedure
18 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Lakshmi,
Thank you for your wonderful review! We're delighted to hear that you received detailed explanations and guidance before and throughout your procedure. We believe that keeping our clients well informed and comfortable every step of the way is an important part of providing exceptional care. Your kind feedback means a great deal to our team, and we look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic
Quick and easy from start to finish
Quick and easy from start to finish. Lovely staff and good value.
21 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Nicola,
Thank you for your lovely review! We're delighted to hear that you found your experience quick and easy from start to finish. It's wonderful to know our team made you feel welcome and that you found our services to be good value. We truly appreciate your feedback and look forward to welcoming you back for your next visit.
Kind regards,
Rommel,
Thérapie Clinic
Thérapie clinic Malahide are amazing…
Thérapie clinic Malahide are amazing from the girls on reception who are so normal and friendly and who create a comfortable and warm atmosphere from the minute you arrive. The range of services on offer is fantastic too. Dr Cryan is truly amazing. He listens and advises in such an honest yet gentle way and the results are always fabulous. Oh and lastly the revamp of the salon looks amazing. Wouldn’t ever consider going anywhere else .
8 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Lynn,
Thank you so much for your wonderful review! We're delighted to hear about your positive experience at our Malahide clinic. It's fantastic to know that our reception team made you feel welcome from the moment you arrived and created such a warm and friendly atmosphere. We're especially pleased to hear your kind words about Dr. Cryan—he'll be thrilled to know that his honest advice and caring approach have made such a positive impact. It's also great to hear you love the newly revamped clinic! Your loyalty and recommendation mean so much to us, and we look forward to welcoming you back for many more visits.
Kind regards,
Rommel,
Thérapie Clinic
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