Thérapie clinic Malahide are amazing from the girls on reception who are so normal and friendly and who create a comfortable and warm atmosphere from the minute you arrive. The range of services on o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My therapist was Niamh in Blackrock clinic and she's the best therapist I've gotten till now. She was extremely patient, considerate and accomodating. I had a ankle sprain so she was completely easy o... See more
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I had a fantastic experience with Dr Abigail Patino O. I knew straight away I was in good hands as she made me feel so relaxed. She explained everything thoroughly. She was so professional and extreme... See more
Company replied
Had a really great experience at Thérapie Clinic Swords for laser hair removal! The staff were so informative and walked me through everything before we started. Each session was quick, easy, and no... See more
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Company details
Written by the company
Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.
Contact info
45-47 Wigmore St, Marylebone, W1U 1PS, London, United Kingdom
- 08000121565
- hello@therapieclinic.com
- therapieclinic.com
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Laser hair removal
I started the laser hair removal procedures a few month ago at Thérapie Clinic. I am very happy how they work, the staff is very kind and understanding during the procedures.
I just started so I can’t say anything good or bad about the results but I enjoy the process and I am going there with pleasure.
24 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Irina,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've had such a positive experience with your laser hair removal journey so far. It's wonderful to know that our team has made you feel comfortable, supported, and well cared for during your treatments.
We appreciate your trust in us and are pleased that you're enjoying the process. We look forward to continuing your treatment journey and hope you'll be delighted with your results as your sessions progress.
Kind regards,
Rommel
Thérapie Clinic
Excellent Therapist her attention to…
Excellent Therapist her attention to detail was excellent!
Lovely manager and very good communication skills explaining as she was working
18 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi There,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that your therapist's attention to detail, clear communication, and professionalism made you feel well cared for throughout your treatment. We're also pleased that our manager helped make your visit a great one.
Thank you for choosing Thérapie Clinic. We truly appreciate your kind feedback and look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Dr Sidhir in the Athlone= AMAZING
Dr Sidhir in the Athlone clinic is exceptional at his job, he’s done my Botox several times for me now. Ive tried other places and always return to him because his attention to detail is next to none.
22 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Gina,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've had such positive experiences with Dr. Sidhir at our Athlone clinic. It's fantastic to know that his attention to detail and consistent results have earned your trust and keep you coming back.
We'll be sure to share your kind feedback with Dr. Sidhir—it will mean a great deal to him.
Thank you for choosing Thérapie Clinic. We look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Nurse Jenna took a lot of time to make…
Nurse Jenna took a lot of time to make sure my Botox was just right, great experience all round.
16 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Ruby,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a great experience with Nurse Jenna. It's wonderful to know that she took the time to ensure your Botox treatment was just right and that you were happy with the care you received.
We'll be sure to share your kind feedback with Jenna. Thank you for choosing Thérapie Clinic—we look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Fantastic experience
From start to finish, all very efficient and professional. Dr Yvonne was absolutely brilliant. Very personable and explained everything so well. Highly recommend.
21 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Liz,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's fantastic to know that you found our service efficient and professional, and that Dr. Yvonne made you feel comfortable by explaining everything so clearly throughout your treatment.
We'll be sure to share your kind feedback with Dr. Yvonne and the team. Thank you for your recommendation and for choosing Thérapie Clinic.
Kind regards,
Rommel
Thérapie Clinic
Excellent Service
The whole experience was fantastic and all the team were very professional in all actions.
9 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi There,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a fantastic experience with us and that you found our entire team to be professional throughout your visit. Providing exceptional care and service is always our priority, so your kind feedback means a great deal to us.
Thank you for choosing Thérapie Clinic. We look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Amazing experience
Amazing experience! - staff are friendly, explained everything to me regarding after care, what will happen, what i expect to happen!... Honestly amazing!
Thank you so much.
19 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Deniesha,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you had such an amazing experience with us. It's wonderful to know that our team made you feel welcome, explained everything clearly, and ensured you felt confident about your treatment and aftercare.
Your kind words mean a great deal to us. Thank you for choosing Thérapie Clinic—we look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
It was so quick and easy
It was so quick and easy. The Dr put my mind at rest straight away. Very little pain too in comparison to other anti wrinkle treatments I have had elsewhere. I love that I have been booked in for a review in 2 weeks time. Thank you! Super easy, super effective and efficient. An overall great service.
18 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi There,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your experience was quick, easy, and comfortable. It's wonderful to know that your doctor immediately put your mind at ease and that you found the treatment more comfortable than previous anti-wrinkle treatments elsewhere.
We're also pleased that you appreciated the complimentary two-week review appointment, as we believe it's an important part of ensuring you're happy with your results.
Thank you for choosing Thérapie Clinic. We truly appreciate your kind feedback and look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Reply from Thérapie Clinic
Hi Elies,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our team. Your kind words and recommendation mean a great deal to us, and we're pleased that our staff made such a great impression.
Thank you for choosing Thérapie Clinic. We look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
I had a wonderful session in Westfield
I had a wonderful session in Westfield. The therapist was quick and made me feel very comfortable
17 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Fia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience at our Westfield clinic. It's wonderful to know that your therapist made you feel comfortable throughout your session while providing a quick and efficient treatment.
Thank you for choosing Thérapie Clinic. We truly appreciate your kind feedback and look forward to welcoming you back again soon!
Kind regards,
Rommel
Thérapie Clinic
Pleasant experience and everything…
Pleasant experience and everything explained well.
16 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Anita,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a pleasant experience with us and that everything was explained clearly throughout your visit. We believe that ensuring our clients feel informed and comfortable is an important part of providing exceptional care.
We truly appreciate your kind feedback and look forward to welcoming you back to Thérapie Clinic in the future.
Kind regards,
Rommel
Thérapie Clinic
Deteriorating quality of services
Deteriorating quality of services. Rude staff and health and safety of customers not given priority especially if you have allergies.
The company is constantly pressuring to forfeit sessions, takes no accountability and may choose to not offer you service and then blame you, waste your time as well as not issue any refunds or give you your sessions.
Wise decision will be to go elsewhere, anywhere! Save your time, effort, mental peace and resources! Avoid at all costs.
Rude staff, lie a lot; customer service does nothing but keep saying they understand. Do not pre-pay offer sessions as you may loose most of it and the company will come up with excuses to force you into loosing the sessions.
Definitely low with standards.
11 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Aanal,
We're sorry to hear that you remain disappointed with your experience. We appreciate you taking the time to share your feedback, and we have ensured that your concerns have been shared with the relevant clinic team. As discussed with you through our previous correspondence, the clinic has completed its review and provided its final resolution. We regret that we were unable to meet your expectations and thank you for sharing your experience.
Kind regards,
Rommel
Thérapie Clinic
I had a great experience during my…
I had a great experience during my laser hair removal session today with Erin B. She was professional, friendly, and made me feel comfortable throughout the entire treatment. She explained everything clearly and ensured I was at ease during the session. I'm very happy with the care I received and would love to have Erin B. for my next appointment as well. Thank you for such a positive experience!
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Tina,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience during your laser hair removal session with Erin B. It's fantastic to know that she made you feel comfortable throughout your treatment, explained everything clearly, and provided the professional and friendly care we strive to deliver to every client.
We'll be sure to share your lovely feedback with Erin—I'm sure it will mean a great deal to her. We're also pleased to hear that you'd like to see her again, and we'll do our best to accommodate your preference for future appointments.
Thank you again for your kind words and for choosing Thérapie Clinic. We look forward to welcoming you back soon!
Kind regards,
Rommel
Thérapie Clinic
I replied to your email on 13/07/2026
I replied to your email on 13/07/2026. I guess you only get back to the customers when they leave a bad review about your company. Can I get a response asap.
Puneet
13 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Puneet,
Thank you for your feedback, Puneet. We appreciate you bringing this to our attention. We have responded to your case, and we kindly ask that you check your email, including your spam or junk folder, for our latest correspondence. If you have not received it, please reply to our previous email so we can continue assisting you.
Kind regards,
Rommel
Thérapie Clinic
Amina
Amina
Hi I’m regular Customer on25th June at 11.40 am I had a laser hair removal my full face appointment I didn’t attend because I had and very serious accident on 24th June morning I request the re booked appointment and I didi email and proof of the accident attack hospital report but they refuse me and broke glass in size left hand lots bleeding and broken glass to left hand After that my surgery I’m not happy
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Amina,
We're very sorry to hear about your accident and hope you're recovering well. We have sent you an email regarding your concerns and kindly ask that you respond so we can continue assisting you and review your case further.
Kind regards,
Rommel
Thérapie Clinic
Complaint closed without providing any proof
Absolutely unacceptable way to handle a customer complaint.
I repeatedly asked them to provide clear proof showing where, at the time I purchased the promotion, it stated that legs, bikini and underarms were excluded from the treatment.
I provided screenshots and even a screen recording to support my complaint. Despite this, they never provided the proof I specifically asked for.
Instead, their final response was simply that their “position remains unchanged”, that they consider the matter “closed”, and that they will no longer enter into any further correspondence with me.
So rather than answering a very simple question and providing evidence to support their position, they have chosen to stop responding altogether.
If the exclusions were clearly stated when I purchased the promotion, why is it so difficult to provide proof of exactly where they were displayed?
Closing a complaint and refusing further correspondence does not answer the customer’s questions or resolve the issue.
Extremely disappointing customer service and complaint handling. I would not recommend this company based on my experience.
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Vita,
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied with the outcome of your complaint. We have thoroughly reviewed your concerns and addressed them in detail through our email correspondence on multiple occasions. As previously advised, our position remains unchanged and all relevant information available has been provided.
Kind regards,
Rommel
Thérapie Clinic
Lovely staff!
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Annabelle,
Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience and will be sure to pass your lovely comments on to the team.
We look forward to welcoming you back soon.
Kind regards,
Henseley
Thérapie Clinic
Couldn’t have asked for more
I was so nervous walking in for my first session, but Kristina completely changed that. She’s incredibly patient and caring, always checking how I’m doing, and she helped me get past my self-consciousness in a way I really didn’t expect. I trust her completely with my treatment and wouldn’t go anywhere else.
23 July 2026
Unprompted review
Reply from Thérapie Clinic
Hi Adriana,
Thank you so much for sharing your experience with us. We’re delighted to hear that Kristina made you feel comfortable and supported throughout your treatment journey.
We understand that starting a new treatment can feel daunting, so it’s wonderful to know that her patience, care, and reassurance helped you feel at ease. We’ll be sure to pass your kind words on to Kristina, as we know she’ll really appreciate them.
Thank you for choosing Thérapie Clinic, and we look forward to welcoming you back soon.
Kind regards,
Henseley
Thérapie Clinic
Result wasn’t what I was after
I had my Botox done (3 areas). I wasn’t very happy with the results after 2 weeks so went for my review. During my review, I received a top up but it was quickly evident to me that it wasn’t enough and the final effect still wasn’t what I wanted to achieve. I decided to email Therapie. While I did receive an initial response that I’m welcome to pop back in, I never heard back when I wanted to pencil in a time. I have now followed up 3 times and been ignored each time.
19 June 2026
Unprompted review
Reply from Thérapie Clinic
Hi Magda,
Thank you for your feedback. We're sorry to hear about your experience. We have requested your contact details so we can discuss your concerns directly, investigate the matter thoroughly, and work towards a resolution. We look forward to hearing from you.
Kind regards,
Rommel
Team Thérapie
Overcharged and no response to complaint
I have been using Thérapie for Botox injections for several years, and have always rated the treatments.
However, on my most recent visit, I was upsold an annual subscription which I signed up to, after I enquired if I had any outstanding credit on my previous purchase of a 3 treatment package, and was told I didn’t.
To my surprise, when I checked my account this week, I found that the third treatment was still remaining to be used, and will expire in October, meaning I have no chance to use this around the annual subscription.
I am now £200 out of pocket and have emailed twice with a complaint, and haven’t even received acknowledgement of that complaint.
29 May 2026
Unprompted review
Reply from Thérapie Clinic
Hi Hannah,
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We've sent you an email regarding this matter. Please respond to the email so we can review your case further and assist you accordingly.
Kind regards,
Rommel
Team Thérapie
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