I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Love it! My new favorite dress!
This is my second order from PureBoho, and I’m so happy again! The quality is really great, and the dress fits perfectly. It’s super comfortable and has quickly become my new favorite. I’ll definitely be ordering again!
7 March 2025
Unprompted review
Reply from Thepureboho
Thank you so much for your wonderful review! 💖 We’re thrilled to hear that you love your new dress and that it has become your favorite! Knowing that you’re happy with both the quality and fit means the world to us.
We can’t wait to have you shop with us again! If you ever need anything, we’re always here for you. 😊
With love,
Clara | PureBoho
I am fairly certain this website and…
I am fairly certain this website and instagram is a scam
13 March 2025
Unprompted review
Reply from Thepureboho
After carefully checking our records, we couldn’t find any order placed under your name.
At PureBoho, we take pride in providing quality products and excellent customer service. As a growing brand, we work hard to build trust with our customers, and it’s disheartening to be labeled as a scam without any order history to reference.
If you believe there has been any misunderstanding, we’d love to assist you. Please reach out to our support team at info@thepureboho.com with any details, and we’ll be happy to help!
Whole website is a Scam
Whole website is a Scam. Based in China not Australia as the website has you believes, takes ages to arrive, completely Different to pictures and no refunds allowed.
*edit:- I have sent photos to the company and they are still refusing to refund
*further edit - never received refund. They offered 10% despite item being different colour to advertisement. Ended up having to go through my bank!
12 March 2025
Unprompted review
Reply from Thepureboho
Dear Martha,
We’re sorry to hear about your experience, but after reviewing our email conversation with you, we can confirm that we are still waiting for you to send a picture of any damage or issue with your product in order to process your full refund, as we explained in our emails.
At PureBoho, we have a clear refund policy—if any product arrives with damage or issues, we offer a full refund to our customers. We always strive to provide a positive shopping experience and fair resolutions for any concerns.
Please feel free to reply to our email with the requested details so we can assist you as soon as possible.
Best regards,
Clara | PureBoho
Scam
Scam. The items do not match the ones in the pictures and no refund is allowed as they are supposedly sale items. Do not buy!
10 March 2025
Unprompted review
Reply from Thepureboho
Dear Sandra,
We’re sorry to hear about your experience. After reviewing our email conversation with you, we are still waiting for you to provide evidence of the issue you mentioned so we can assist you accordingly.
At PureBoho, we strive to provide the best quality products to our customers. However, in rare cases, 1 order out of thousands may have an issue, and when that happens, we are always happy to offer a full refund if the product is damaged or not as described.
Please reply to our email with the requested details so we can resolve this for you as soon as possible.
Best regards,
Clara | PureBoho
Buyer beware
Buyer beware. Refund/returns policy for this site is full of deception. Everything on this site is “on sale” so for any reason you need to return an item, their refund/returns policy is invalid for “sale” items. How convenient for them. The item I purchased is not as described, poor quality and nothing like the colour advertised. On placing the order and waiting an unacceptable length of time to receive it, sent three emails regarding its whereabouts. Was never sent an invoice number, acknowledgement number or any tracking numbers. Totally disappointed with the item when it finally arrived. Tread carefully.
12 February 2025
Unprompted review
Reply from Thepureboho
Dear Mariece,
We’re sorry to hear about your experience. After reviewing our email conversation, we can confirm that our customer service team offered you an exchange for your item, with only a small shipping fee to cover the return process. Unfortunately, you chose not to accept this solution.
At PureBoho, we are committed to ensuring our customers are satisfied with their purchases, and we always aim to offer fair resolutions. If your item arrived with any issues, we are happy to assist, but we do require cooperation to process exchanges or refunds according to our policy.
If you change your mind and would like to proceed with the exchange, feel free to reach out—we’d be happy to help!
Best regards,
Clara | PureBoho
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