Thepretzelcompany Reviews 

193
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness and delicious taste of the soft pretzels, highlighting how satisfying and perfect they are for any family gathering or everyday treat. People also deeply appreciate the convenient subscription services and fast, reliable deliveries that make it extremely easy to keep their homes constantly stocked. Some reviewers were not happy with unexpected delivery delays and occasional problems regarding moldy items discovered right upon opening the shipping boxes. A few customers experienced unusually long shipping times during the winter holidays and felt quite frustrated with the lack of helpful customer support options available to them.

What people talk about most

Product

Clients share positive opinions on product, describing the soft pretzels as delicious, incredibly fresh, and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing high satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be positive, consistently expressing great satisfaction with quick... See more

Subscription

Customers had positive experiences with subscription, noting that they love receiving monthly boxes of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then re... See more

Rated 5 out of 5 stars

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course deli... See more

Rated 5 out of 5 stars

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair... See more

Rated 5 out of 5 stars

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular ba... See more


4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

191 reviews in the last 12 months

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Rated 1 out of 5 stars

Product arrives molded they did not…

Product arrives molded they did not honor their “satisfaction guaranteed” a company that does not stand behind their product does not deserve my business no refund or no replacement of the product

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Affordable and Delicious!

Delivered quickly, delicious, so very glad I finally tried them. Not any does at all with instructions. I wish the company the very best. We’re already on our servings box. Grandchildren absolutely love them. The products are very large!

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Barely mediocre pretzels

Got my first order. The pretzels were good, but just good. Nothing really special. And they show jars of mustard, chocolate sauce, etc., but you get plastic envelopes of the sauces. Bleh.

Then the second order came, and just like the first order, they were a day later than originally scheduled, so I was out of town; my dogsitter brought the box in. I unpacked them the next evening, and several of them were moldy. I salvaged a couple and put them in the freezer, wrote to ask for a refund. That’s when the real fun started:

They denied my request and blamed the moldy fuzz on me. Well, I guess I’m supposed to schedule my entire life around my delivery of mediocre pretzels. So I wrote back, “Are you kidding me?…” and they sent the same email response to me again.

Well, Chase is reversing the charge, and TPC will not get another time from me.

And if you want really great pretzels that arrive fresh and on-time, check out Eastern Standard Provisions (esprovisions.com).

7 September 2026
Unprompted review
Rated 5 out of 5 stars

molded pretzels I didn't order !

First box of pretzels were great. Since then a 2nd order I didn't order, it all went to sh#$t ! I received a box of pretzels I did not order. The box I DID NOT ORDER, pretzels were all covered with mold. The fact I was sent something I didn't order and if I have been charged, litigation will follow ! I can not trust this business !

8 September 2026
Unprompted review
Rated 5 out of 5 stars

The freshness of their pretzels is of utmost satisfaction

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular basis. This is a testament to the company's pride and dedication to all of products produced.
John Russell Kaub

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Love those pretzels

Love those pretzels. I am from South Jersey area. Now live in Alabama. No where here can I find comparable soft pretzels. They are so good I sent a box to Grandson who lives in south Florida. He was thrilled with them and started his own subscription.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The pretzels are great.

The pretzels are great. The sharp cheddar cheese goes very well with them. I like to buy from USA. They are located in York,PA. The cost is reasonable and delivered to your door. I will keep on buying these. They r better than regular bar pretzels.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I was asked by Philip to stop by and post a review.

I was asked by Philip to stop by this site and review my recent order, if I was enjoying it. Well to be honest, I cannot for I am no longer enjoying them, the proper expression would be ‘I enjoyed them to the point they are all gone. Absolutely the best I have ever had. Currently debating whether to push up my next order or wait till I can fit back into my pants.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Can't stop eating these

Can't stop eating these. The pretzels were good, but the braids are dangerously good, like almost too good. We moved up our third order by two weeks because we facing braid DTs from the idea of not having any for that long. And I appreciate that they get here when they are supposed to.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Never again!

It took 10 days to receive my order! There is no phone number to contact this company only an email which gives you generic excuses as to why you're not receiving your order. I would stay far away from this company as possible. I noticed that their location of this company where they make these pretzels is an old gas station which is disgusting.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

My Love of Pretzels

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair or a ball game. I plan to have my supply of Soft Pretzels available in my freezer from now on.

20 August 2026
Unprompted review

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