Thepretzelcompany Reviews 

193
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness and delicious taste of the soft pretzels, highlighting how satisfying and perfect they are for any family gathering or everyday treat. People also deeply appreciate the convenient subscription services and fast, reliable deliveries that make it extremely easy to keep their homes constantly stocked. Some reviewers were not happy with unexpected delivery delays and occasional problems regarding moldy items discovered right upon opening the shipping boxes. A few customers experienced unusually long shipping times during the winter holidays and felt quite frustrated with the lack of helpful customer support options available to them.

What people talk about most

Product

Clients share positive opinions on product, describing the soft pretzels as delicious, incredibly fresh, and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing high satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be positive, consistently expressing great satisfaction with quick... See more

Subscription

Customers had positive experiences with subscription, noting that they love receiving monthly boxes of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then re... See more

Rated 5 out of 5 stars

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course deli... See more

Rated 5 out of 5 stars

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair... See more

Rated 5 out of 5 stars

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular ba... See more


4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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No history of asking for reviews

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4.7

All reviews

(193)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

They are the best pretzels ever!

They are the best pretzels ever!! Taste just like you would get fresh from a shop plus great dipping sauces but for a better price and the convenience of having at home whenever I want. Have recommended to all my friends and family.

12 October 2026
Unprompted review
Rated 4 out of 5 stars

pretzel nuggets box

I did not care for the larger pretzels but decided to try the nuggets, as I do well with bite-size foods, Not for sure exactly which day they arrived but they were packed well. I opened up 1 bag right away to nuke them and try a couple. Very good. They will be the go-to item I will order from this company. I can try various dips with them.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, short turnaround time for delivery, best flavor, fun to share with friends

24 September 2026
Unprompted review
Rated 5 out of 5 stars

These are delicious pretzels

These are delicious pretzels. They freeze well and it is great that they are individually packaged. A couple minutes in my Crispi air fryer and the pretzel is crisp on the outside and soft on the inside. I thought my first shipment would last me months but I had to place another order a few weeks later! Also, I like that the company keeps me informed on when to expect my delivery. I will continue buying from this company and I highly recommend everyone try their pretzels.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Your pretzels are perfect

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then receive $5 off on my next order because my friends are going to order their own from now on.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, I love being able to change what I get each month while knowing no matter what I choose they come freshly prepared and taste amazing!

21 September 2026
Unprompted review
Rated 1 out of 5 stars

HARD PASS

We are super dissapointed in these,first off they did not have enough chew(in fact there was zero chew) and when they cool down just a bit they are not gummy,but they taste gummy and honestly a bit stale and like raw flour. I immediatly put them in the frezee when I received them and followed the instructions. We were not a fan whatsoever and regret buyin 2 boxes before tasting them. I also received a jalapano bacon mustard sauce and both myself and my husband thought it was just nasty. The sauce tasted like mustard mixed with green olive juice. When I contacted the company about the mustard charge I felt they were a bit snarky. Poor customer service is another reason we will not be back.I will NEVER buy these again nor recomend them. I am beyond disapointed. HARD PASS!

24 September 2026
Unprompted review
Rated 2 out of 5 stars

Moldy…yuck.

The first time we got them, they were fine. The second time we got them it was a delay and opening them by one day and they were moldy.

19 September 2026
Unprompted review

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