Choosing and ordering was easy, I've only given four stars so far as I'm awaiting delivery of my pillow. Hopefully it will be five stars once I get to use it.
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Review summary
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Reviews shaping this summary
I searched for a pillow which had the best ratings for neck support and having read several reviews found the Pillow Home. I was very impressed with the website, the information given and the orderin... See more
Easy to use website and easy to order. It arrived a bit late but I was sent an e.mail to apologise, saying it was due to excessive orders. I received the pillow yesterday and slept on it last night. A... See more
Easy website to use. I seem to have the same neck problem my mum had, that is, cervical spondylosis, which sometimes makes me black out! A comfy pillow will help, so im hoping this product will do the... See more
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I found the website to quite…
I found the website to quite informative and easy to navigate. It compared other brands wich made it better to make the right decision
26 July 2026
Unprompted review
Ease of purchase and checkout.
Ease of purchase and checkout.
I liked that a comment was left from a
buyer.
Looking forward to waking without neck
pain.
29 July 2026
Unprompted review
Services and products
I really enjoyed how simple the website and ordering the products is and how they are so polite in the emails and the services are great! Im so excited for my cloudlift mattress topper!! Thank you!!
30 July 2026
Unprompted review
Easy ordering process, a slick website, unfortunately a small delay in shipment
Delivery was delayed by a few days so I can't say the shopping experience was 5 stars level. Hopefully the product speaks for itself and then the delay becomes a minor issue! order placement was easy,payment was slick and I was kept informed about the delay and offered a discount, which was a nice touch.
27 July 2026
Unprompted review
Follow-up communications are excellent…
Follow-up communications are excellent and timely.
Well done
20 July 2026
Unprompted review
Easy to order
easy to order, just hope the product lives up to expectations
30 July 2026
Unprompted review
I appreciate the fact that you let me…
I appreciate the fact that you let me know that my order would be delayed. Most sites do not do that. Thank you. I am looking forward to my cushio🌹
30 July 2026
Unprompted review
Fast Delivery, Great Updates & Amazing Comfo
My shopping experience has been excellent so far. The mattress arrived quickly, and I received regular updates throughout the delivery process, which made everything stress-free. The delivery was smooth, and the mattress was very easy to set up once it arrived. After trying it out, it feels incredibly comfortable and delightful to sleep on. Overall, I'm very happy with the purchase and would definitely recommend both the product and the service.
30 July 2026
Unprompted review
Complete waste of money, total fraud
UPDATE: even though the company left a response saying that they wanted to “investigate” my concerns, they have not deviated from the fact that they are completely unwilling to work with me. Again, I’d feel that I should not have to pay shipping to return a product that is absolutely in 100% not what I ordered. This company lies. Do not do business with them.
I left a review about my order experience and now I’m here to tell you this is a HUGE scam. The pillow is marketed as having a cotton cover and cotton fill, but it is 100% polyester and is not generously filled.
I am thoroughly frustrated and disgusted, because when somebody says something consist of a particular material how am I supposed to know that they are lying. What a waste. I am now going to have to tell everyone I know how terrible this company is.
28 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
Shopping process was relatively easy
Shopping process was relatively easy. However, it was not obvious that the pillow I was interested in came with a cover. I had to submit a question through the Contact Us to get the answer. The response was very prompt.
29 July 2026
Unprompted review
Terrible flat soft pillows and even worse customer support
Previously stated in a review that the pillows are no longer the same quality that we purchased from them back in 2024. Requested a refund and was advised we had to return the pillows at our cost ($65) to China and we would be refunded when they received them. The first address provided didn’t have any sort of post code so the post office told me to contact the company for the correct details. They then gave me an updated address. Sent the pillows back for them to spend almost 6 months with Chinese customs before being sent back to me as undeliverable!! This company may have been good once upon a time but now is just totally fraudulent! Could not be more disappointed and frustrated with this whole experience.
24 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
The site was easy to navigate
The site was easy to navigate. Plenty of information about the pillow.
28 July 2026
Unprompted review
Delay in shipping otherwise a smooth…
Delay in shipping otherwise a smooth shopping process!
24 July 2026
Unprompted review
New customer experience
Information was very clear. Ordering process was straightforward. Looking forward to arrival.
29 July 2026
Unprompted review
Pillow is cheap rubbish
Pillow is cheap rubbish - nothing like pictured
Drop shipping company
Most reviews are AI generated
It is from a warehouse in China so is delayed through customs etc
Free refund is dependent on you paying for shipping to random warehouse in China
Avoid at all costs
29 July 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
The site was easy to navigate
The site was easy to navigate. My order was confirmed quickly
28 July 2026
Unprompted review
Haven’t received my order to rate my…
Haven’t received my order to rate my experience the shopping wasn’t that hard but the wait is long in today’s day and age
21 July 2026
Unprompted review
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