Pet Health Club Reviews 

14,528
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,383 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff members are extremely kind, welcoming, and attentive to their pets during every single visit. Many consumers find the setup process wonderfully straightforward and truly appreciate how the monthly plan offers amazing value for comprehensive veterinary care and routine consultations. Some reviewers were not happy with the rising costs, mentioning that subscription prices increased noticeably over time and that unexpected cancellation fees felt completely unreasonable. A few individuals also noted that switching practices or managing multiple pets became quite expensive under the current scheme structure.

What people talk about most

Service

Clients share positive opinions on service, highlighting exceptional care and helpful veterinary staff.... See more

Staff

Users describe positive interactions with staff, highlighting their warm, friendly, and compassionate... See more

Value for money

People report positive experiences with value for money, noting that the subscription makes caring for pets... See more

Price

Consumers find price to be positive and appreciate how affordable the monthly subscription makes veterinary... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how simple it is to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... See more

Company replied

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,528)

2,262 reviews in the last 12 months

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Rated 5 out of 5 stars

Has its benefits

Its easy to set up, pricing isnt bad, good discounts too.

30 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that setting up was easy and that you appreciate our pricing and discounts! We value your feedback.

Rated 5 out of 5 stars

Great support and benefits

Easy to enrol, propmt vet support via web chat, great benefits! Thank you!

5 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear you found enrollment easy and our vet support helpful! Thank you for your kind words!

Rated 5 out of 5 stars

Receptionist at vet very helpful

Receptionist at vet couldn’t be more helpful especially with discount on some very expensive medications. Free consultations are very welcome with my elderly dog especially as his insurance allowance ran out a month after starting.

29 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so pleased to hear that our team was able to assist you with your elderly dog's medication and that our free consultations have been beneficial. We understand the importance of affordable care, especially when insurance coverage is a concern. Thank you for your kind words.

Rated 5 out of 5 stars

Kind and caring vet

Kind and caring vet . He answered all my concerns and was very polite and informative

29 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so pleased to hear that our vet was able to address all your concerns with such politeness and provide you with informative answers. Thank you for your kind words!

Rated 5 out of 5 stars

I found the receptionist very helpful…

I found the receptionist very helpful walking me thru the procedure step by step

28 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so pleased to hear that our receptionist was able to provide such clear and helpful guidance throughout your procedure. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I think everyone is wonderful very…

I think everyone is wonderful very helpful my Dog really loves the staff so thank you

28 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear that our team has been wonderful and helpful, and that your dog loves our staff! We truly appreciate your kind words.

Rated 5 out of 5 stars

Fantastic Service

Quick for appointments easy to use and friendly staff and cheap plan for the things you get with it...

4 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that you found our appointment process quick and easy to use. It's wonderful that our staff were friendly and that you appreciate the value of our plan!

Rated 5 out of 5 stars

It was so easy.

The ease of opening the plan and the surpurb staff at Downland Vets in Stone Cross.

28 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear about your positive experience with our team at Downland Vets. We truly appreciate your kind words.

Rated 5 out of 5 stars

My pets vaccination went very well…

My pets vaccination went very well apart from her yelping a little bit thanks it was great to be on the plan

3 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that your pet's vaccination went well and that you found being on the plan beneficial. Thank you for your kind words!

Rated 5 out of 5 stars

Brilliant

Very easy to do and very cost effective

4 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear you found our service easy and cost-effective. Thank you for your positive feedback!

Rated 5 out of 5 stars

5 star plan

This is a great plan, sorry i didn't do it earlier

27 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so glad you found our plan to be great! We appreciate your positive feedback.

Rated 5 out of 5 stars

New puppy

New puppy who i felt needed a check over. Opted for this service which i felt was excellent value for what was offered. 1st injection, flea & worm, microchipped and health check. Staff were wonderful, professional and caring and practice was lovely and clean. Glad I signed up to this service as it obviously displays the vets care and services offered for both owners & pets

27 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear about your positive experience with our new puppy service! It's wonderful to know that you found the value excellent and that our team provided professional and caring service. We are glad our practice's cleanliness and our commitment to care for both pets and owners shone through. Thank you for your kind words.

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