Pet Health Club Reviews 

14,528
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,383 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff members are extremely kind, welcoming, and attentive to their pets during every single visit. Many consumers find the setup process wonderfully straightforward and truly appreciate how the monthly plan offers amazing value for comprehensive veterinary care and routine consultations. Some reviewers were not happy with the rising costs, mentioning that subscription prices increased noticeably over time and that unexpected cancellation fees felt completely unreasonable. A few individuals also noted that switching practices or managing multiple pets became quite expensive under the current scheme structure.

What people talk about most

Service

Clients share positive opinions on service, highlighting exceptional care and helpful veterinary staff.... See more

Staff

Users describe positive interactions with staff, highlighting their warm, friendly, and compassionate... See more

Value for money

People report positive experiences with value for money, noting that the subscription makes caring for pets... See more

Price

Consumers find price to be positive and appreciate how affordable the monthly subscription makes veterinary... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how simple it is to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... See more

Company replied

Rated 5 out of 5 stars

Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more

Company replied

Rated 5 out of 5 stars

Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... See more

Company replied

Rated 5 out of 5 stars

A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more

Company replied


Company details

  1. Veterinarian

Written by the company

We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.

Written by the company

Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
🧘  Get peace of mind
💷  Spread the cost of preventative healthcare
💊 Get vet-prescribed flea, worm and tick treatment.
❤️  Loved by over 600k pet owners

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(14,528)

2,262 reviews in the last 12 months

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Rated 5 out of 5 stars

Provides a great service and lots of…

Provides a great service and lots of relevant information for your pet from puppy throughout adulthood

9 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so pleased to hear that you find our service great and that the information we provide for your pet, from puppyhood through adulthood, is relevant and helpful!

Rated 5 out of 5 stars

The best

the best thing we have done for our three cats. It is worth every penny. I recommend everyone to use this service. And to the company itself: to have a greater range in the clinics (there are clinics that do not offer this service)

8 August 2026
Pet Health Club logo

Reply from Pet Health Club

We are so happy to hear our service has been beneficial for your three cats! We truly appreciate your kind words and recommendation. We're actively working on expanding our clinic network to offer our services more broadly. Thank you for your valuable feedback!

Rated 1 out of 5 stars

I was told that my initial consultation…

I was told that my initial consultation fee would be refunded when my payment for the club had been accepted. This has not happened!!!
Payments are going out, yet still no refund of initial appointment fee

8 August 2026
Pet Health Club logo

Reply from Pet Health Club

We’re sorry to hear you’re still waiting for your refund, especially as your Pet Health Club payments have already started.

If you were advised that your initial consultation fee would be refunded once your membership was active, we’d like to look into what’s happened. Please contact our customer support team at info@pethealthclub.com with your membership details, and we’ll be happy to investigate this for you.

Rated 5 out of 5 stars

It’s a piece of mind that my pet bill…

It’s a piece of mind that my pet bill are are high I just pay for treatment my cat get a clean bell of health

31 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear your cat received a clean bill of health! We understand the concern about pet care costs and appreciate your positive feedback.

Rated 5 out of 5 stars

Good value for money and the best way…

Good value for money and the best way of taking care of your furry family

7 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our product provides great value and helps you care for your furry family! Thank you for your kind words.

Rated 5 out of 5 stars

Helpful change of pet when we had to…

Helpful change of pet when we had to give up a dog and were gifted a cat.

31 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad we could assist you during such a significant transition with your pets. We appreciate your kind words.

Rated 5 out of 5 stars

Very personalised service

Very personalised service, helpful and informative.

6 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're delighted to hear that you received such personalized service and found our team to be helpful and informative. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good vets

The vets is a great place

7 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear you had such a positive experience with us! Your kind words mean a lot to our team.

Rated 5 out of 5 stars

We had a very sick dog and the vet…

We had a very sick dog and the vet recommended Pet Health Club as our dog is 15 and not insured due to the cost and it would help with the vet bills and a continued health check. We looked at the pros and cons and it seemed the right way to go.The process was very straight forward. Our dog is a lot better now but still being monitored.

30 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're so glad to hear that our Pet Health Club has been beneficial for your beloved dog, especially during such a worrying time. It's wonderful to know that the process was straightforward and that your dog is now doing much better. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

vets so much more affordable.

Paying monthly makes vets so much more affordable & peace of mind that all consultations are already covered.

20 August 2026
Pet Health Club logo

Reply from Pet Health Club

We're so happy to hear that our monthly payment option brings you peace of mind and makes vet care more accessible. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent information.

Excellent information on products.
Very good value.
Karen Worrall

30 July 2026
Pet Health Club logo

Reply from Pet Health Club

We're happy to hear that our product information was excellent and provided good value. We appreciate your positive feedback.

Rated 5 out of 5 stars

Staff very friendly

Staff very friendly. Saw me quickly

28 July 2026
Pet Health Club logo

Reply from Pet Health Club

We are so glad to hear that our staff was friendly and that we saw you quickly. We appreciate your kind words.

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