I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more
Company replied
Location
Switch locationc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lem was so helpful. Even amongst all the customers she was so kind and polite. She kept composure and ensured we had a really good experience.
Company replied
I just stopped by on Saturday, only to drop off and recycle so.e old perfume bottles and I also needed a new perfume, which I usually buy online Then I started to speak to the most amazing sales as... See more
Company replied
They were able to really assist me well without a thought. Genuine and nice people Lisa and Lem. Amazing customer service, nothing seemed an issue to them. I'm a really satisfied customer. Thank... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
4.8
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prithi was really helpful trying to…
Prithi was really helpful trying to find me an alternative perfume, similar to the one I asked for and smells amazing! Really helpful thank you!
30 October 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Erika is amazing she helped so much and…
Erika is amazing she helped so much and was very friendly. she gave great recommendations too
12 October 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
I went to the Woolwich store today &…
I went to the Woolwich store today & was very busy. 2 young ladies Natalie and Poppy was serving many customers. From the moment I arrived I seen them
Acknowledge every customer. I was waiting for around 10 mins but when served by Natalie I find a perfume for brothers birthday & even how busy she was was very polite. Will def return
7 October 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
SATISFACTORY
19 September 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Was looking for some perfume gifts and…
Was looking for some perfume gifts and found the perfume shop doing offers on hugo boss and few others. I rushed to the store in woolwich as soon as it opened after finishing my night shift just to double check at 9am. The Staff was really helpful and was able to order directly to store as they didnt have enough stock as the offer was still live. Didn't take long order was completed and collected few days later. Amazing staff and really helpful. Wish the offer comes back soon. Thanks will be back soon. Regards Imran
8 August 2025
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Hamida has bee such a wonderful…
Hamida has bee such a wonderful customer service rep. She deserves a pay rise and promotion. Wish her well in her endeavours
4 August 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Excellent service Poppy at the Woolwich…
Excellent service Poppy at the Woolwich branch. Very friendly, helpful and patient!
1 August 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Nathalie was an absolute star..
Nathalie was an absolute star... I appreciated her advices and her patience...thank you Nathalie :)
25 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Very helpful with the advice
Very helpful with the advice, quick and prompt service
23 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Good customer care
The company really impressed me.
Alicia was exceptional.one of the best in recent times.
23 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very cheerful and professional
Princess was Very cheerful and professional. Very supportive. Excellent customer service 👏
18 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Alicia was super helpful
Alicia was super helpful! She was super patient with my indecisiveness and I told her exactly what I needed and she delivered :)
7 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Lovely experience here
Lovely experience here, staff are very helpful especially the girl with pink hair.
She helped out massively with a gift for my sister in law.
3 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
Great Service From Natalie
A lovely woman called Natalie served me. Great with recommendations and also very patient. Couldn’t have asked for a better service.
4 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Apparently I forgot my blue light card…
Apparently I forgot my blue light card and even though I had my NHs badge I was denied any discount
25 June 2025
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so sorry to hear this. Please can you pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
Lisa is the best sales lady I have met
Lisa is the best sales lady I have met. She's so polite and cheerful.
She made me spend a lot of money without realising, because she's so sweet 😋
26 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you so much for your review!
The Perfume Shop.
Pretty was very helpful and patient
Pretty was very helpful and patient. Excellent customer service
24 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your 5* review. Thank you for your support!
Kind regards,
Sharain
The Perfume Shop
Lisa helped me find a perfume for my…
Lisa helped me find a perfume for my younger brother and she was sooo efficient and niceee. Thanks so much lisaaaa!!!
16 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your kind words!
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.