The Parking Spot Reviews 

982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt, efficient service and the helpful, professional staff who assist with luggage and ensure a smooth journey. Many appreciate the convenient locations, often close to airports, and the overall user experience, which includes minimal waiting times and reliable shuttles. The pricing is frequently highlighted as excellent and affordable, offering good value for money. However, some customers also noted issues with staff rudeness and unhelpfulness, such as being given unclear directions or experiencing confrontational interactions.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency and... See more

Staff

Customers had positive experiences with staff, consistently praising the politeness, professionalism, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and ease of... See more

User experience

People report positive experiences with the user experience, often describing the entire process as smooth,... See more

Price

Customers consistently note positive experiences with price, finding it reasonable and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience and will absolutely use this parking service again on our next trip. The drivers were friendly, professional, and right on time. There was no waiting when we arrived.... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(982)

618 reviews in the last 12 months

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Rated 5 out of 5 stars

We had an awesome experience with this parking lot

We had an awesome experience with this airport parking shuttle! The staff was friendly, professional, and incredibly helpful. We accidentally left items in our car both on our departure and on our return, and they quickly helped us access our vehicle each time without any hassle. The shuttle was prompt, and the entire process was smooth from start to finish. We truly appreciate the excellent customer service and will definitely use them again. Highly recommend!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Dependable

The service was excellent, even when arriving after midnight. The drivers were very friendly, and the location is incredibly convenient for airport access. I highly recommend them for a dependable parking experience.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

hot day

hot day, terminal under construction, driver made every effort to get as many of us to our cars and called for backup when the bus was full.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Appreciated the extremely polite and…

Appreciated the extremely polite and hard working drivers. Our pickup and drop-off wait times were both below 10 mins. My only suggestion is that prices should decrease if staying more than 3 days. Will use this service again if the prices get better.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Parking without the Wait

We had a great experience and will absolutely use this parking service again on our next trip.

The drivers were friendly, professional, and right on time. There was no waiting when we arrived. As soon as we parked, we were taken straight to the airport. When we returned, pickup was just as quick, which made the end of a long travel day much easier.

One small detail really stood out. As we were leaving, the attendant made sure every passenger in the shuttle received a complimentary cold bottle of water. It's such a simple gesture, but after a long day of traveling, it was greatly appreciated and made the experience feel even more welcoming.

Excellent service from start to finish. I highly recommend them.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

We always have a great experience with…

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parking Spot parking lot. I have been parking there for years with no incidences.

28 June 2026
Unprompted review
Rated 4 out of 5 stars

Good location

Good location. Good website. Reasonable price.
Bad part is if you are coming into terminal f at PHL, VANS ARE SOMETIMES FILLED. We waited for the third bus.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Parking here is actually quicker than…

Parking here is actually quicker than parking at the airport. The shuttle follows you to your parking place and picks you & your luggage up.
Upon returning to airport the shuttle spot is handy & easy, and delivered directly to your vehicle.

4 July 2026
Unprompted review

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