The Parking Spot Reviews 

940
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the efficiency and convenience of the service. Customers appreciate the professional and helpful staff, especially the shuttle drivers who are frequently praised for their courteousness and assistance with luggage. The locations are consistently noted as easy to access and conveniently close to airports, with many people finding the parking process straightforward and secure. Reviewers also find the pricing reasonable, often mentioning the good value for the service provided, including frequent shuttle runs and various parking options. However, some customers experienced issues with rude attendants and drivers, which negatively impacted their overall impression of the service. A few other people also felt that the process of getting into or dropping off their car was difficult and time-consuming, with one instance of a non-functional gate and unhelpful staff.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency, friendliness, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Location

Reviewers highlight positive aspects of location, frequently noting its convenience and ease of access to the... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of making... See more

Price

Clients share positive opinions on price, consistently finding the pricing to be reasonable and affordable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very efficient service indeed. Finally a great way to take flights out of PHX instead of TUC. Covered parking made it even better. Prompt, fast drop off and on return, very easy and fast pickup at t... See more

Rated 5 out of 5 stars

This was my first time using The Parking Spot Sepulveda. I am a senior citizen traveling alone so I appreciated locating a parking spot on the second level near the shuttle elevator. The walk to the... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We get assistance with luggage, get to airport on time, and are always treated courteously and as if our business is appreciated. Setting up the reservation and checking in and out is easy. The atten... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

940 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(940)

582 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Secure and Courteous

Staff are courteous and helpful with luggage. Shuttles are on time . Parking lot is secure and never had a problem at the Oakland facility.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Affordable, great driver and regular shuttle service to the lot. Also return flight was quick pickup ton parking lot. I will be using the service in multiple cities.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The Service is always consistent

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport on time relying on the Shuttle Service provided by The Parking Spot. I have always gotten picked up on time on Return Flights.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient service indeed

A very efficient service indeed. Finally a great way to take flights out of PHX instead of TUC. Covered parking made it even better. Prompt, fast drop off and on return, very easy and fast pickup at the airport. In this day and age, probably one of the better travel experiences and services yet!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

First Time Customer

This was my first time using The Parking Spot Sepulveda. I am a senior citizen traveling alone so I appreciated locating a parking spot on the second level near the shuttle elevator. The walk to the shuttle on the ground level was short and easy to find. Upon my arrival back to LAX, the shuttle pick up area was easy to locate, and I only waited five minutes for a shuttle to come by. Great service!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

Friendly drivers and great service. When I park they are always right there even before I can get out of my car. When I return from my trip, there is often a shuttle right there, and if not, one will arrive within 5 minutes.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We get assistance with luggage

We get assistance with luggage, get to airport on time, and are always treated courteously and as if our business is appreciated. Setting up the reservation and checking in and out is easy. The attendant in the booth is helpful and offers us a bottle of water.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to find

It was easy to find! The staff was very friendly and prompt dropped off right to airport gate! I left my phone in the shuttle when dropped off and was able to recover it quickly. Thanks

18 June 2026
Unprompted review

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