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The Paint Shed Reviews 26,230

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and the overall ease of their ordering process. Many highlight the quick and efficient delivery service, noting that products arrive well-packaged and in good condition. People are also very satisfied with the quality of the products and the accuracy of color matching. However, some customers experienced issues with color matching, where specific shades could not be replicated or the delivered color differed from expectations. A few other people also felt that the website was slow or encountered errors during the ordering process. There were also isolated instances of damaged products upon arrival or items not being sent out as paid for.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Product

Users describe positive interactions with products, often highlighting the great selection, competitive... See more

Service

People report positive experiences with service. Customers consistently praise the rapid, efficient service,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive rates and good value... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of buying paint from The Paint Shed was very positive. The price was the best I could find, it was easy to order the paint colour match I wanted ( Johnstone’s paint matched to a... See more

Company replied

Rated 5 out of 5 stars

Fast delivery Ordered on Thursday night at 10pm, delivered Saturday morning on free delivery. Never seen the company previously and used as there was a discount on the F&B paint I wanted. Will defin... See more

Company replied

Rated 5 out of 5 stars

Very easy, clear website. Ordered colour match and it was oerf, can't believe how straightforward the whole thing was. Packaged exceptionally well and speedy delivery. Will be recommending using again... See more

Company replied

Rated 5 out of 5 stars

Excellent service and competitive prices from the Paint Shed. Ordered Johnstone's Trade Aqua Guard Primer Undercoat and Matt Paint and would highly recommend these products to cover water stains on ce... See more

Company replied


Company details

  1. Paint Store
  2. Decoration and Interior Design Store

About The Paint Shed

Written by the company

We’re the UK’s most recommended independent paint retailer, offering a better way to get your hands on better quality paint, in-store or delivered to your door.

We’ll do the legwork to help you get the right paint, in the right colour, at the right price - just speak to our friendly team.

We go all out to give you low prices on all our paints, all the time. And we always compare costs with our competitors, to make extra sure we’re offering you the best deals. We stock brands such as Dulux Trade, Crown Trade, Johnstone’s Trade, Zinsser Allcoat, Farrow & Ball and Little Greene.

We’re unmatched for colour choice, too. We’ve got smart, colour-matching technology and high-spec tinting machines. So we can provide all your favourite brands of paint, mixed to any colour that you want.

The smarter choice for paint.

This is what we do:

Written by the company

Top brands at unbeatable prices
Free delivery available on orders over £50*
Priority shipping options also available
Expert team, ready to advise

Speedy Delivery

Free delivery on UK mainland orders over £50*

Priority shipping options are also available

Contact info

Deals

Check out our latest offers here!

4.8

Excellent

TrustScore 5 out of 5

26K reviews

5-star
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Rated 5 out of 5 stars

Very easy ordering process and quick…

Very easy ordering process and quick delivery.

12 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Bob,

We're glad your ordering was easy and delivery was quick. Thank you for your feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

I was very happy with my purchase with…

I was very happy with my purchase with paintshed.I will use them again. I stand corrected about the deliery as I thought it was evri(who I'e had some bad experiences with). I'v checked the paperwork and it was DPD. And it was on time

31 December 2025
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're glad you were happy with your purchase. We appreciate your feedback regarding the courier service however, we do not send with Evri and do exclusively send with DPD.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great website

Great website. Competitive pricing. Ordering was very easy and the delivery was on time. Very happy with the results. Paints really good as well 👍🏻

7 April 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're delighted you found our website great and pricing competitive! We're also pleased that ordering was easy, delivery on time, and you're happy with the paint.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

The Farrow & Ball paint was…

The Farrow & Ball paint was competitively priced, and the ordering process was straightforward. Jordan provided excellent customer service throughout our email correspondence. We experienced an issue with the courier today, but Jordan responded promptly and was very helpful in trying to resolve it.

19 May 2026
Unprompted review
The Paint Shed logo

Reply from The Paint Shed

Hello Denise,

We're so glad to hear you found our paint competitively priced and the ordering straightforward. We appreciate your kind words about our team member's service and their prompt assistance with the courier issue. Thank you for your positive feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great colour

Great colour, as per the paint swatches on the adverts, did exactly what it said on the tin. Would buy again and recommend

22 September 2025
The Paint Shed logo

Reply from The Paint Shed

Hello Charlie,

We're so happy to hear you loved the color and found our paint delivered on its promise! Thank you for your recommendation.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Order shipped very quickly

Order shipped very quickly, very well packed for transit. Pleased with product and we will most likely re-order again.

12 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Michael,

We're so glad your order shipped quickly and was well-packed! We appreciate your positive feedback and look forward to serving you again.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Extremely efficient and very quick…

Extremely efficient and very quick delivery, wonderful service

12 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Sarah,

We appreciate your positive feedback! We're so glad you were happy with our efficient and quick delivery.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

My order

My order arrived quickly and undamaged. Very pleased with it. Yet to use but shade seems spot on to my requirements.Great quality and great price 👍👌

11 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Kelvin,

We're happy to hear your order arrived quickly and undamaged. We're glad the shade seems spot on and you appreciate the quality and price!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Brilliant Product

Excellent delivery service, excellent packaging
The price was really good and the free shipping was also great.
The paint goes on smoothly and looks fantastic.
I highly recommend this paint,

11 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Pauline,

We're delighted to hear about your excellent delivery and packaging experience. We're also glad you found the price good with free shipping. It's wonderful that the paint applies smoothly and looks fantastic! Thank you for your high recommendation.

Kind Regards,
The Paint Shed

Rated 1 out of 5 stars

Zero accountability

I used to think this was a good company.
Now I would recommend the following steps to protect yourself when things go wrong:
1. Always reconfirm with The Paint Shed that what you have ordered is what you will receive.
Instead of the matching undercoat and top coat I ordered to cover the walls in two coats, The Paint Shed delivered a Dark Tones undercoat, which would require a total three coats. Not only did this increase labour and paint costs unnecessarily by £120, it meant my decorator and I did not meet the tight deadline in a project four hours' drive away. So pretty serious for me. As per their response below, they refuse to acknowledge there is an issue, despite what The Consumer Rights Act stipulates: that transparency and the ability to make an informed decision is your legal right. Irrespective of what they or Farrow & Ball might recommend, they must supply what the customer orders.
2. Always video record opening both the package and the paint in case of damage.
The second F&B paint was well packaged but paint was seeping out; we believed it to be a return as it was not full and had been slightly watered down. I have produced multiple genuine photos and a video to support my case, but to no avail; the company maintains I have sent photos of used paint when the tapes clearly show it was still sealed shut. Though if they think the unopened paint tin looks used, I would suggest that is exactly the point!
I have nothing to gain from misleading here: the time and work spent trying to put this right far exceed any value I might gain from a redelivery of the faulty order.
Their response below is disingenuous.
The company knows very well I cannot return the tins because my decorator had already applied the undercoat before opening the emulsion and realising the colours were completely different. We had to make the best of a bad job. They have not offered any fair resolution for me to accept or decline, and to suggest otherwise is naughty. 
They repeatedly defend supplying a product I had not ordered and did not want, which suggests that, contrary to trading laws, this is acceptable company policy. At the very least their website needs to be amended to adhere to the law.
A company shows its true colours when things go wrong. If you are going to order their products, just double check and cover yourself at every stage.

18 May 2026
Unprompted review
The Paint Shed logo

Reply from The Paint Shed

Hello Julie,

We are sorry to hear that you are unhappy with your purchase.

To confirm again, the undercoat you ordered is available in four specific shades only. Customers can either select their preferred option from the four shades or provide the intended topcoat colour, in which case we supply the manufacturer‑recommended shade. In this instance, the correct undercoat was supplied in line with the colour you advised.

That said, as a gesture of goodwill, our team offered to accept a return if the product was not suitable. We are sorry that you have chosen not to proceed with this option.

We are also sorry to learn of your concerns regarding possible transit damage and concerns about the product quality. While all orders are packaged carefully, occasional leaks can occur due to the nature of this type of product. We have requested further details and supporting images to help us properly assess this; however, the images received so far do not reflect the issues you described. As advised, we remain happy to review this fully upon receipt of suitable evidence.

Given that a return and full refund had already been offered, we are disappointed by your comments suggesting otherwise. We would like to reassure you that we have not restricted your rights in any way and remain open to resolving the matter—either through return of the goods or by reviewing additional information so that we can investigate your concerns thoroughly and fairly.

Please let us know how you would like to proceed.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Brilliant service & price

Brilliant service & price .
Have ordered from paint shed twice now & never let me down

10 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We truly appreciate your positive feedback! We are delighted to know that our service and pricing have met your expectations on both occasions.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great experience

Great experience, very competitive prices, quick dispatch and delivery
Perfect Many thanks

11 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're so happy you had a great experience with our competitive prices, quick dispatch, and delivery. Thank you!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Excellent 👌

Super happy with the speed of delivery and the quality of paint ordered. Well packaged and delivered with excellent speed. Highly recommended

11 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Martina,

We're happy to hear you're super happy with our delivery speed and paint quality! We appreciate your kind words about our packaging and excellent service. Thank you for your recommendation!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

First class service and knowledge.

First class service and knowledge from staff also nice layout of store.

11 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Colin,

We're happy to hear you appreciated our first-class service, staff knowledge, and store layout. Thank you for your feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Orders are always spot on!

Orders are always spot on!
As a tradesman we can't have delays waiting for wrong materials to be swapped over.

Good pricing to! I mainly buy my Zinsser stuff from here

⭐⭐⭐⭐⭐ All round!!
D.England - Cranbrook, Kent

8 May 2026
Unprompted review
The Paint Shed logo

Reply from The Paint Shed

Hello Dave,

We're so glad to hear our orders are consistently spot on for your trade needs! We appreciate your kind words about our pricing and your continued business for Zinsser products. Thank you for the 5-star review!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Excellent service.

After spending months trying to find a paint that had been discontinued in all the big stores, I found The PaintShed online. I was able to order the paint which was delivered the very next day! It’s a pleasure to find a company that gives excellent service and I’m a very happy customer.

10 May 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Lynn,

We're so glad we could help you find the paint you were looking for and deliver it quickly. We appreciate your kind words about our excellent service.

Kind Regards,
The Paint Shed

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