Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
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Review summary
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
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Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
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I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
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Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Contact info
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent experience
Excellent experience, easy to work through their website
Super fast service my order arrived in 2 days .
Would highly recommend
15 April 2026
Unprompted review
Reply from The Optical Store
Thanks so much for your feedback, Susan! We’re really glad you found the website easy to use and that your order arrived quickly. We look forward to welcoming you back to The Optical Store again soon!
Reply from The Optical Store
Thanks for taking the time to leave us a review, Graeme. We look forward to welcoming you back again soon!
Really impressed with this company.
Really impressed with this company.
Ordered 2 pairs or ray bans
At a really good price.
Ordered Friday at 2pm on
3 to 5 day delivery
Arrived at 9-15 am next morning
Highly recommend.
10 April 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback, David! We’re really glad you found your Ray-Ban sunglasses at a great price and that delivery was even quicker than expected. We truly appreciate your recommendation and look forward to welcoming you back to the The Optical Store!
Brilliant service
It’s really straight forward to place the order.
Order came with in two days.
Good communications from regarding the order.
I would use this service again and recommend to others for sure
11 April 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback, Sapna! We’re really glad you found the ordering process simple and that your order arrived quickly with clear communication throughout. We truly appreciate your recommendation and we look forward to welcoming you back to The Optical Store!
Super easy to order
Super easy to order, arrived super swiftly.
What more can you ask for‽
11 April 2026
Unprompted review
Reply from The Optical Store
Easy to order and quick to arrive - we like to keep things simple! Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Good price and quick delivery
Very happy. Good price and very quick delivery. Will definitely be using them again.
8 April 2026
Unprompted review
Reply from The Optical Store
Thank you for your kind words, Sue! We’re really glad you were happy with the price and speedy delivery. We look forward to welcoming you back to The Optical Store soon!
Great priced sunglasses from the optical store
I recently purchased a pair of Ray-Bans from the optical store and couldn’t be happier with the experience. The price was genuinely excellent—far better than what I found elsewhere—and the whole process was smooth from start to finish.
Delivery was impressively fast, arriving via Royal Mail well within the expected timeframe, and the packaging was secure and professional. It’s always reassuring when an online retailer gets both the pricing and logistics right.
Overall, a hassle-free purchase with great value for money and efficient service. I would definitely recommend this store to anyone looking for quality sunglasses at a competitive price, and I wouldn’t hesitate to order from them again.
9 April 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the detailed feedback, Louis! We’re really glad you found your Ray-Ban sunglasses at a great price and that everything from ordering to delivery was smooth and hassle-free. We truly appreciate your recommendation and we look forward to welcoming you back to The Optical Store soon!
Great prices and super quick delivery…
Great prices and super quick delivery with them arriving the next day. I like the price is simple and clear without lots of fake special offers that then dont allow you to use a disscount code like some other supplier. 10% off first order which made the price even better. I would definitely recommend and will be buying from them again.
9 April 2026
Unprompted review
Reply from The Optical Store
Simple pricing, no gimmicks, and speedy delivery - sounds like a win all round! Thanks for choosing The Optical Store, Jamie. We appreciate the recommendation and we look forward to welcoming you back again soon!
Excellent customer service
Excellent customer service, speedy delivery even when ordered on a bank holiday
8 April 2026
Unprompted review
Reply from The Optical Store
Thank you for the lovely feedback, Pauline! We’re really glad your order arrived quickly and that you were happy with the service - even over the bank holiday. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Great Prices and Arrived Early
I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice surprise.
Everything was well packaged, and I received the correct contact lenses with no issues at all. The whole process was smooth and hassle-free.
I’ll definitely be returning and would highly recommend them to others!
1 April 2026
Unprompted review
Reply from The Optical Store
Thank you for your review, John. We’re pleased you found The Optical Store competitively priced and that your contact lenses arrived quickly and securely packaged. We look forward to welcoming you back again soon!
Very good company
Very good company.
Small mistake with my order which was promptly rectified.
Excellent communication.
Fast delivery.
Definitely recommend
2 April 2026
Unprompted review
Reply from The Optical Store
Thank you for the great review, So. We’re glad we could quickly sort the mix-up - mistakes happen, fixing them fast is what matters! Really appreciate the recommendation and we look forward to welcoming you back to The Optical Store soon!
Simple to order
Simple to order. Arrived very quickly. Highly recommend!!
2 April 2026
Unprompted review
Reply from The Optical Store
Thank you for your kind review, Siobhan! Simple ordering and speedy delivery - just how it should be. Really appreciate the recommendation. We look forward to welcoming you back again soon!
Slow to dispatch Biotrue contact…
Slow to dispatch Biotrue contact lenses. These are popular lenses which I have never known a stock delay with my usual supplier, Alensa. Would not use The Optical Store again
2 April 2026
Unprompted review
Reply from The Optical Store
Thanks for your review - although we have to admit, we’re a little surprised to read this.
The particular lenses you ordered come with a clearly stated lead time of up to 10 working days. This message is shown before ordering and you confirmed to us in writing that you acknowledged this when placing your order. When you reached out on day 4 to query the status, we confirmed your order was still very much on schedule to be delivered to you within the stated timeframe.
We completely understand that waiting isn’t ideal, but nothing here was delayed or outside of what was agreed at purchase.
We work hard to be upfront about delivery times, especially for specialist lenses like yours that require additional processing, so customers know exactly what to expect. This is one of those situations where everything was proceeding exactly as outlined - so a 1-star review here feels a little harsh.
If there’s anything else you’d like to discuss, we’re always here to help. Thanks again!
Ray-Ban Sunglasses
Tracked down a pair of Ray-Ban sunglasses from a TV program I was watching. Prices varied from £80 to £130 with the Optical Store being the cheapest. Decided to order late Tuesday evening and they were delivered (free) on the Thursday morning. Great product, price and service so absolutely no complaints. Would definitely buy from again.
2 April 2026
Unprompted review
Reply from The Optical Store
Spotted on TV, found at the best price, and delivered in days - that’s a result! Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Love the contacts
Love optical store always delivers on time and most importantly reasonably priced
31 March 2026
Unprompted review
Reply from The Optical Store
Turning up on time and keeping prices sensible - it’s what we do! Thanks for choosing The Optical Store, Caz. We look forward to welcoming you back again soon!
Fantastic customer service
Great prices, fast delivery, excellent customer service - had an issue with delivery, they sorted this without delay. Couldn’t be happier with them.
31 March 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words! We’re glad we could sort your delivery issue quickly and that you were happy with both our prices and service. We truly appreciate your support and we look forward to welcoming you back to The Optical Store soon!
Reply from The Optical Store
Easy to order, quick to arrive, and good value - just how it should be. Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Good value
Good value with free delivery. Lenses arrived quickly via Royal Mail.
28 March 2026
Unprompted review
Reply from The Optical Store
Good value and quick delivery is a combination we’re very fond of! Thank you for the great review. We look forward to welcoming you back again to The Optical Store soon!
The Optical Store
Spot on service from start to finish. I ordered Acuvue Oasys lenses and the customer service was excellent throughout. They were friendly, helpful and very easy to deal with. I’d happily order from them again and would definitely recommend them.
16 March 2026
Unprompted review
Reply from The Optical Store
Thank you for your review, Jordan. We’re pleased you found The Optical Store easy to deal with and that your Acuvue Oasys contact lenses were supported by excellent customer service. We look forward to welcoming you back again soon!
I’m so impressed by the customer…
I’m so impressed by the customer service; they went above and beyond to help me after I made a stupid mistake ordering the wrong contact lenses. Super speedy too, not to mention the excellent prices. I will always order from here in future. Thank you.
6 March 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words, Amber! We’re really glad our team could help make the process easy for you. Providing affordable contact lenses with fast, reliable service is what we aim for at The Optical Store. We truly appreciate your support and we look forward to welcoming you back again soon!
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