From the moment I contacted Mortgage Genie and spoke to Lewis Newbould I was inspired with confidence. Lewis did an excellent job of identifying the best product suited to my requirements and circum... See more
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We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... See more
Company replied
I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... See more
Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... See more
Company replied
Company details
- Mortgage Broker
- also in
- Financial Consultant
- Income Protection Insurance Company
- Insurance Broker
- Life Insurance Agency
Written by the company
The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.
Contact info
The Grainger Suite, Dobson House, The Regent Centre, NE3 3PF, Newcastle Upon Tyne, United Kingdom
- 01915809890
- hello@themortgagegenie.co.uk
- themortgagegenie.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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10/10 Andrew Dougal
I have used the Mortgage Genie for the last 8 years and 4 mortgage changes.
Andrew Dougal is absolutely fantastic. I don’t need to worry about when my mortgage is due for renewal as he contacts me well in advance.
I have a busy life and it can take me some time to come back to him but he’s so patient and helpful
He’s got me excellent offers, especially in the current climate, and offers me great advice and help.
He arranges reviews of my life assurance and mortgage protection too,
I’d highly recommend the Mortgage Genie and Andrew. Although anyone I have spoken to have been super helpful, responsive and efficient .
It’s definitely a 10/10 from me!

Reply from The Mortgage Genie
Mortgage on first home
Andrew was very helpful in providing multiple quotes and helping find the best mortgage option for me as a first time buyer with a tight budget. This helped me secure my property, and he was super prompt in providing updated quotes.

Reply from The Mortgage Genie
Brilliant service
Brilliant service I'd recommend without hesitation

Reply from The Mortgage Genie
Mortgage Genie/ Andrew - Our first sweet house :)
After having an painful process with an other mortgage adviser i was suggested by my friend to commission Mortgage genie. I have not turned back since i commissioned Andrew to handle my case - we got our first mortgage offer within few weeks as Mortgage Genie's process were very clear. The updates were pro-active ensuring the timelines are met. Without an doubt i will highly recommend Andrew/ Mortgage Genie to anyone within my network. Thank you Mortgage Genie for help buying our first house - your good work will be remembered.

Reply from The Mortgage Genie
A helpful, professional company
These guys were really helpful, especially given the changes in interest rate over last few months. They take a lot of hassle out of the process of selecting a provider, and getting a mortgage agreed in principal. They were then very obliging about renegotiating that rate as my completion date approached (It was with the same lender so there were very few additional charges) Andrew Dougal was my contact and I cant recommend enough - but would also like to highlight that this is a professional company that was able to pick up my questions etc even when Andrew was on annual leave. If you like companies where you can pick up the phone and deal with a real person this is the mortgage broker for you.

Reply from The Mortgage Genie
Stress free experience
Thank you for a faultless process from start to finish. Rachel, thank you for making the process so easy, transparent and worry free (for a real worrier). It'll be a while (hopefully) until I need to use the services again but when I do, I would definitely use Genie again. Highly recommended 👌

Reply from The Mortgage Genie
Great service
Great service. Professional and efficient. Mortgage application was processed quickly and kept updated throughout

Reply from The Mortgage Genie
Great Company & Service…
This is my third mortgage using the Mortgage Genie and they are always very professional, helpful and make the process more efficient when obtaining a mortgage.
I also used the team to undertake a comparison with my Life Insurance and they located a like for like policy, although £15 per month cheaper.
Great overall team and service provision.

Reply from The Mortgage Genie
Outstanding providers for getting life insurance policies
As first time buyers of a new property, my fiancé and I were looking to take out life insurance. Adam was extremely helpful, listened to what we actually wanted from our policy and got us the best deal at a great price. Unlike some other companies we had got quotes from, the mortgage genie made getting our life insurance cover so simple; communication was quick and we weren’t bombarded with legalese or complicated terms; Adam was always willing to answer any questions that we had and we are extremely happy to be moving into our new home knowing that we have a great life insurance policy in place.

Reply from The Mortgage Genie
Reliable, honest and personal
Our whole experience with the team at The Mortgage Genie so far has been brilliant.
Everyone that we have spoken to, Rachel, Adam and Amy have all been immensely helpful and always on hand to support with any queries we have. They have approached every situation honestly and informatively. ☺️

Reply from The Mortgage Genie
5 star service
I’ve been using Mortgage Genie for last five years now all I can say is it’s always been a pleasant service with Andrew Dougal who is one of the sales manager who is dealing with me - andrew is one of the top lads he all goes way to help out service just five star Have no negative thing to say about Andrew or the M. Genie . The whole company is good at what they do !!
I’m gonna keep supporting them and I’m going to keep recommending it.
Thank you Andrew D

Reply from The Mortgage Genie
Andrew was a superb mortgage advisor…
Andrew was a superb mortgage advisor and answered all of our questions we had along the way. I would recommended Andrew and the Mortgage Genie to everyone.

Reply from The Mortgage Genie
Brilliant service
Brilliant service! Andrew was great, very helpful!

Reply from The Mortgage Genie
Great Experience
The entire experience with MortgageGenie was outstanding. Their personalized approach, coupled with their expertise and attention to detail, made a world of difference. I highly recommend their services to anyone in need of mortgage advice. Thank you, Andrew for all the hard work and time to support me through this difficult process.

Reply from The Mortgage Genie
Andrew was absolutely brilliant
Andrew was absolutely brilliant - would work with him and his team again.

Reply from The Mortgage Genie
Brilliant service
Brilliant service. Franco was extremely knowledgeable, helpful and responsive. Samantha was a great help too. I was really pleasantly surprised by how smoothly everything progressed and the communication throughout was first rate.

Reply from The Mortgage Genie
Be careful - Unpaid Cashback
Be careful using this mortgage broker - I used mortgage Genie for the purchase of my house as they were offering a £680 cashback offer via a third party.
2 years later despite numerous chasing the cashback still hasn’t been paid by mortgage genie and they’ve declined the claim even though I’ve provided email evidence from an employee at the time confirming the offer and my eligibility.

Reply from The Mortgage Genie
New homeowners!
We are thrilled to say that we have just moved in to our new home and absolutely couldn’t fault the service we received from the Mortgage Genie -especially Rachel, Sam and Adam. However, we must give special credit to Rachel Hester who guided us through the process and achieved what sometimes felt like the impossible! Rachel is professional, open and honest, knowledgeable and conscientious, and easy to talk to. We genuinely feel that we wouldn’t be homeowners now if it wasn’t for Rachel. We would highly recommend!!

Reply from The Mortgage Genie
Our advisor Eoin Horisk was brilliant!
Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase was minimised by his hard work, perserverance and quick response times. Thanks Eoin - you are a credit to The Mortgage Genie!

Reply from The Mortgage Genie
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