The Mortgage Genie Reviews 

182
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

From the moment I contacted Mortgage Genie and spoke to Lewis Newbould I was inspired with confidence. Lewis did an excellent job of identifying the best product suited to my requirements and circum... See more

Rated 5 out of 5 stars

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... See more

Company replied

Rated 5 out of 5 stars

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... See more

Rated 5 out of 5 stars

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... See more

Company replied

Company details

  1. Mortgage Broker
  2. also in
  3. Financial Consultant
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(182)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

From the moment I contacted Mortgage Genie and spoke to Lewis Newbould I was inspired with confidence. Lewis did an excellent job of identifying the best product suited to my requirements and circumstances. Everything was explained clearly and concisely and Lewis's extensive knowledge meant all questions could be answered directly. He was able to challenge effectively a bizarre decision from the valuation company resulting in a very prompt mortgage offer.
I have no hesitation in recommending Mortgage Genie.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

The Mortgage Genie team are phenomenal!

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in and sorted the whole thing. Matty, Rachel and Lewis were phenomenal, helpful, and so supportive during the whole process. I have nothing but thanks and appreciation for how they helped us. They were all very attentive and responsive and talked us through everything. I cannot recommend Mortgage Genie enough, truly the only mortgage brokers I, and everyone I talk to about them, will ever use!

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't be conned, its not an online service!

After signing up to what seemed to be an online service, nothing could be done online. They absolutely spammed my phone and email very selfishly demanding my time on their terms. I'll find someone else!

12 May 2026
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Hi Michael, on the page you made your advice request and enquiry from, there is a clear section which states "Phone, video or email — work around your schedule".

In addition, we've checked your claim, and reviewed the adviser's approach including the time of her call attempts and the email sent - at no point was there any sort of spam nor demands on your time.

All the best
The Mortgage Genie

Rated 5 out of 5 stars

Drew Gibson - Amazing Job

Drew Gibson did an amazing job on a tight timeline to help me buy my first house with some tricky shared ownership requirements. I would recommend using Drew as he really listens to your needs and works with you to achieve your goals.

24 March 2026
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Fabulous! Many thanks for the brilliant feedback for Drew and the team - they'll be delighted to hear this!

Rated 5 out of 5 stars

Excellent experience

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incredibly approachable. Rachel stayed on top of every detail to ensure everything was executed perfectly and on time. We couldn't be happier!

9 April 2026
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you for your comments - Rachel is a start and will be delighted to hear this!

Rated 5 out of 5 stars

Cannot recommend Drew Gibson enough

Cannot recommend Drew Gibson enough, he has been super efficient and communicative with me and my partner throughout the whole process and has gone above and beyond :)
Couldn’t recommend enough

6 March 2026
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

10/10 - thank you!

Rated 5 out of 5 stars

Rachel dealt with our case

Rachel dealt with our case , cannot recommend her enough !!!
She was friendly and extremely efficient and handled things perfectly for us .
Nothing was too much to ask when ever I needed help or assurance . Thanks very much Rachel you have helped us get our dream family home . Mr and Mrs Plumpton

15 August 2025
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you very much for taking the time to leave these comments. Rachel will have a massive smile on her face when she hears the feedback, and knowing that you're so happy with her support. Thanks for working with us!

Rated 5 out of 5 stars

Great service and experience

Adam set us up with life insurance and critical illness cover.
He was able to arrange an appointment really quickly and found cover that was perfect for us both within our desired budget.
He was friendly and really helpful at explaining everything included in the policies.
Would highly recommend Adam and The Mortgage Genie to friends and family.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

An extremely supportive company

James was fantastic in helping me secure a mortgage offer and kept me updated throughout the process. He was always willing to answer any questions I had and made the process way easier than it could have been. Adam was great helping me to source the necessary insurance products and supported when there were delays from the bank. Purchasing my first ever property was really stressful but both guys made the experience much easier and I felt like I was in safe hands the whole way through

1 April 2024
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you! We're delighted to hear that you had such a great experience, and thank you for sharing. We'll let James & Adam know that they've a great job with the mortgage and your insurances. Thanks again for working with us

Rated 5 out of 5 stars

Adam provided a thorough review of our…

Adam provided a thorough review of our policies, concisely explained benefits of switching and promptly answered any additional questions we had, securing us the best cover at a cheaper price! Would definitely recommend his service.

7 February 2025
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you for sharing! Adam will be delighted to hear this feedback. Many thanks for choosing to work with us.

Rated 5 out of 5 stars

Excellent Service

Me and my partner are first time buyers, so the thought of getting our mortgage was really daunting for us. Rachel at The Mortgage Genie made the process so pleasant for us, we did not have anything to stress about as she sorted everything for us. We would not have been able to get our mortgage without Rachel’s help. I highly recommend Rachel and The Mortgage Genie to use as your mortgage brokers. Thank you so much😊

7 February 2025
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you! We've shared this with Rachel and she's over the moon for you. It's been a pleasure supporting you and we look forward to helping in the future too!

Rated 5 out of 5 stars

Excellent

Excellent, dedicated and professional service. Highly recommended

1 January 2025
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Many thanks for sharing your feedback. We're delighted to know that you'd recommend our services!

Rated 5 out of 5 stars

Andrew Dougal and the rest of his team…

Andrew Dougal and the rest of his team are very helpful and responsive. Had a mortgage in principle confirmed within a couple of days.

8 April 2024
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you very much! We will share this with Andrew and his team, they'll be delighted to know that their hard-work is appreciated. Thank you for choosing to work with us!

Rated 5 out of 5 stars

The mortgage Genie provides a 5 star…

The mortgage Genie provides a 5 star service for all aspects of remortgaging, home and life insurance

1 August 2024
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

We pride ourselves on our service, so we're extremely happy to see that you'd rate us 5 Stars! Thank you for choosing us!

Rated 5 out of 5 stars

The Mortgage Genie

The Mortgage Genie, especially Andrew, consistently provides exceptional service. My extensive experience with the Mortgage Genie over the years has shown their unmatched level of service. I highly recommend their services.

1 September 2024
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

As usual, thank you for your loyalty and working with us over the years. We're delighted with your feedback and look forward to sharing it with the team!

Rated 5 out of 5 stars

The staff are great very helpful

The staff are great very helpful, nothing a problem when we had a question

5 June 2024
Unprompted review
The Mortgage Genie logo

Reply from The Mortgage Genie

Thank you very much for your feedback! This one made the whole team smile

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