Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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Reviews shaping this summary
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
Company replied
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered toys for Christmas it was quick…
Ordered toys for Christmas it was quick and easy to do unfortunately the space set was damaged so had to return it which was easy but they don’t do replacements which was a let down
10 September 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Janet,
Thank you for your review.
We are pleased to hear that you found ordering quick and easy. We are sorry to hear that the space set arrived damaged and understand your disappointment that a replacement was not available.
We are glad that you found the return process straightforward, and we appreciate you taking the time to share your feedback. Your comments have been noted.
Kind regards,
The Magic Toy Shop
Easy to use website and very efficient…
Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price good. Impressive! My granddaughter loves the set although she hasn't yet quite worked out how to use it properly.
14 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your wonderful review.
We are delighted to hear that you found our website easy to use and our customer service efficient. It is great to know we were able to quickly assist with correcting your order details and that you were pleased with the fast delivery and price.
We are also pleased to hear that your granddaughter loves the set. We hope she has lots of fun learning how to use it!
Thank you for your support and for taking the time to share your feedback.
Kind regards,
The Magic Toy Shop
My order came well packaged and on…
My order came well packaged and on time.
My little boy loved his toys.
4 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Melanie,
Thank you for your lovely review.
We are delighted to hear that your order arrived well packaged and on time, and that your little boy loved his toys.
Thank you for your support and for taking the time to share your feedback.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Hello Mary,
Thank you for your lovely review.
We are delighted to hear that you were pleased with our service, speedy delivery, and that your order arrived exactly as expected. Thank you for your support.
Kind regards,
The Magic Toy Shop
The guy who i spone to was rude…
The guy who i spoke to was rude unhelpful and needs to learn customer service.. issie was i paid for a item and was sent out only one when infact even b and q said i order a set of 4.
2 September 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Leigh,
Thank you for your feedback. We are sorry to hear about your experience and the issue regarding the quantity received. We also apologise if our customer service did not meet the standard we expect.
We appreciate you bringing this to our attention and will review the matter internally to help improve our service.
Kind regards,
The Magic Toy Shop Team
Product was clearly described and…
Product was clearly described and arrived within the allocated delivery window
15 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Zara,
Thank you for your lovely review.
We are pleased to hear that the product was clearly described and that your order arrived within the expected delivery window.
Thank you for your support and for taking the time to share your feedback.
Kind regards,
The Magic Toy Shop Team
Radiator cleaning brushes.
Delivered on time and product is as described and does the job it was designed for.
6 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Christopher,
Thank you for your great review.
We are pleased to hear the radiator cleaning brushes arrived on time, were as described, and did exactly what you needed them to do.
Kind regards,
The Magic Toy Shop Team
Reply from The Magic Toy Shop
Hello,
Thank you for your review.
We are pleased to hear your order was delivered as promised and that you found the whole process straightforward and hassle-free.
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Hello Mrs K May,
Thank you for your great review.
We are delighted to hear you found our service quick and reliable and experienced no issues with your order. Your feedback is greatly appreciated.
Kind regards,
MN
The Magic Toy Shop
I got this for my grand daughter who …
I got this for my grand daughter who is almost 2 years, she absolutely loves it.
I ended up getting another one for her house.
The cost of this is at an amazing price and delivery was very quick.
7 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Margaret,
Thank you for your wonderful review.
We are delighted to hear your granddaughter loves her toy so much that you bought another one for her house! We are also pleased you were happy with the price and quick delivery.
Kind regards,
MN
The Magic Toy Shop
Very quick postage customer service…
Very quick postage customer service very helpful would recommend
14 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Howard,
Thank you for your wonderful review.
We are delighted to hear you were pleased with the quick delivery and found our customer service helpful. We truly appreciate your recommendation.
Kind regards,
MN
The Magic Toy Shop
I had excellent service and delivery.
I had excellent service and delivery.
My granddaughter loves her bibi doll, she takes it everywhere with her.
30 July 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Julie,
Thank you for your wonderful review.
We are delighted to hear you were happy with the service and delivery. It is especially lovely to know your granddaughter loves her doll and takes it everywhere!
Welcome to the BiBi community!
Kind regards,
MN
The Magic Toy Shop
Had a few things from you
Had a few things from you. All have been superb and you keep youre prices low which help people like myself (pensioners) able to buy wood quality gifts for pure loved ones. Thank you
11 August 2026
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your wonderful review and for your continued support.
We are delighted to hear you have been pleased with the items you have purchased from us. It means a lot to know that our products and prices help make it easier to buy quality gifts for loved ones.
Kind regards,
MN
The Magic Toy Shop
Bought aqua shoes
Bought aqua shoes, they were just as described in the description. A good price and delivery was prompt.
Slightly wide fitting but could be adjusted with the Velcro fastening
22 July 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Gillian,
Thank you for your lovely review.
We are delighted to hear you were pleased with your aqua shoes, found them to be as described, and that they arrived promptly. We are also glad the adjustable Velcro fastening provided a comfortable fit.
Thank you for choosing The Magic Toy Shop. We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
A lovely company with great products
A lovely company with great products. I have bought a number of times now, and highly recommend them. Delivery is good as well.
3 July 2026
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your wonderful review.
We are delighted to hear you have shopped with us multiple times and continue to enjoy our products and service. Your recommendation means a great deal to our team, and we are pleased you have been happy with our delivery too.
Thank you for your continued support. We look forward to welcoming you back again soon.
Kind regards,
MN
The Magic Toy Shop
Pool cover
I was looking for a pool cover for my daughter and The Magic Toyshop had one that looked suitable at a reasonable price.
It arrived in good time, with no excess packaging.
10 July 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Melinda,
Thank you for your lovely review.
We are delighted to hear you found the right pool cover at a great price and that it arrived promptly with minimal packaging. Your feedback is greatly appreciated.
Thank you for choosing us. We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Hello Carole,
Thank you for your fantastic review.
We are delighted to hear you were happy with the product, delivery, and overall service. Your kind words mean a lot to our team.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
I mistakenly ordered two of an item
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it .
Delivery was really quick and items are as advertised, and of great quality.
I also received my refund for item not required within 5 days
I would highly recommend this company and will definitely order from them again
Diane
12 June 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Diane,
Thank you for your wonderful review.
We are delighted to hear that we were able to promptly sort the issue. It is great to know you were happy with the quick delivery, product quality, and refund process.
Thank you for your recommendation and support. We look forward to serving you again in the future.
Kind regards,
MN
The Magic Toy Shop
The ordering and delivery was fine
The ordering and delivery was fine, but the item itself is so quiet you can hardly hear it, so my grandson quickly loses interest. Slightly disappointing.
8 June 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Lisa,
Thank you for your feedback.
We are pleased to hear that the ordering process and delivery met your expectations. However, we are sorry to hear that the volume of the toy was lower than expected and that this affected your grandson's enjoyment of it.
We appreciate you taking the time to share your experience, and your comments will be passed on to the relevant team for review.
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Hello Julie,
Thank you for your wonderful review.
We are delighted to hear you received excellent customer service. Feedback like yours means a lot to our team and motivates us to keep providing the best experience possible.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
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