THEMAGIC5 Reviews 1,556

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, highlighting the excellent fit, clear vision, and anti-fog capabilities. Many consumers appreciate the custom-made aspect, noting the comfort and lack of pressure around the eyes. The ordering process is frequently described as easy and efficient, with many people commending the helpful customer service and regular updates. However, some customers also noted issues with delivery times, with orders taking longer than promised. A few people were dissatisfied with the quality, mentioning that the anti-fog didn't work or that the materials felt cheap. Additionally, some reviewers reported difficulties reaching customer service, particularly concerning refunds or significant order issues.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the goggles for their perfect fit, comfort,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the goggles for their... See more

User experience

Consumers find the user experience to be largely positive. Many praise the ease of the entire process,... See more

Order

Customers generally had positive experiences with the ordering process, finding the website well-presented... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Goggles are very minimal with great geometric design. Beautiful lenses and absolutely no fog at all. If leakage happens just tight them a little more, but because they are custom made you don't feel t... See more

Rated 5 out of 5 stars

Although I had initial issues with the scan due to Phone issues. The final product was great My last magic 5 goggles are still going strong Indoor ones lasted 3 years Outdoor ones I'm s... See more

Rated 5 out of 5 stars

Even though there was an initial fitting issue, the Magic 5 team contacted me quickly, adjusted the scan data, and shipped new goggles that fit perfectly. All of this was done without any additional c... See more

Rated 5 out of 5 stars

Great delivery time, easy purchase online. Most of all, the product delivers what it promises! Goggles were perfectly designed to my facial frame. It fits perfectly! Clear vision in and out of water a... See more


Company details

Information provided by various external sources

THEMAGIC5 has reinvented the swimming goggle. THEMAGIC5 swim goggles fit perfectly. They are comfortable to wear and prevent water leakage | Custom fitted to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 7% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Goggles still leaked!

I eagerly anticipated the delivery of my goggles last week as always had issues with leaking and fogging.

My experience: the anti- fogging is amazing and I could see very clearly underwater. However, my goggles still leaked, albeit less than others I have owned.

I really hope that they can re-scan my face so I can finally wear goggles that don’t leak, rather than get a refund.

So disappointed!😭

19 April 2026
Unprompted review
Rated 1 out of 5 stars

They don’t work for me

They don’t work for me, and the worst part is that returning them from Italy requires paying for shipping, which costs more than the goggles themselves. As far as I’m concerned, it’s been a very poor experience. I’ll go back to my trusted Swedish goggles.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Super intuitive system of ordering

Super intuitive system of ordering. The face scanning data acquisition is very user friendly and the whole process is sub 10 minutes from purchase to scan data acceptance.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy these googles

Do not buy these googles. I bought 2 pairs of googles, one for the pool and one for open water swimming. The googles leak water and are not comfortable at all leave pain in my eye socket after 500m. After communicating back and forth with customer service and swapping out the nose pieces (basically trying all the attachments to get a good fit) and adjusting the straps as instructed, the googles still leaked. As if that wasn't enough, the indoor pool Google strap turned yellow, and after contacting them again, I was told to rinse the googles under water after each swim! Are you kidding me? I had been doing that from the start, just like every triathlete I know. I can't say it enough ....Do not buy these!

2 April 2026
Unprompted review

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