I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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Review summary
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So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
Company replied
Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
Company replied
I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to use and having photos uploaded…
Easy to use and having photos uploaded directly made for a great present! My daughter loved her pressie
10 September 2026
Reply from The Locket Tree
Dear Ann,
We're delighted that your daughter loves her locket, and we're equally pleased that you found the personalisation process to be easy.
Thank you for sharing this feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Great Service and Nice Work
Great Service and Nice Work
My dog passed away in early September 2026. I was looking for a locket that could hold his hair. The Locket Tree has a wonderful collection and very patient and considerate service to make sure everything is what I want. Thank you very much.
24 September 2026
Reply from The Locket Tree
Dear Manxi,
Thank you for sharing such touching feedback with us, and we appreciate your 5 star review. We’re pleased that you found our service to be considerate and patient and that we could help create a keepsake you’re happy with.
Kind regards,
The Locket Tree
The service was efficient and the…
The service was efficient and the locket is very nice, it's for a present and I'm sure it will be loved.
25 September 2026
Reply from The Locket Tree
Dear Karen,
We're delighted to hear that you found our service to be efficient and equally pleased that you're happy with the locket.
We appreciate you sharing this feedback with us, and thank you for your 5 star review.
Kind regards,
The Locket Tree
Excellent
Very prompt delivery. The quality is absolutely great and just what I was looking for.
17 September 2026
Reply from The Locket Tree
Dear Lee,
We're pleased to hear that you feel the quality of the locket is great and equally delighted that the speed of delivery has been to your satisfaction.
Thank you for sharing your feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Ms Crump,
We're so pleased that you feel the quality of your locket is excellent, and we're equally delighted that the turnaround time has met your expectations.
Thank you for your 5 star review and for sharing your experience with us.
Kind regards,
The Locket Tree
I needed the locket and engraving done…
I needed the locket and engraving done quickly and the locket tree were excellent. They got the locket in the post that day. Amazing service. Lovely gift . Very pleased thank you
23 September 2026
Reply from The Locket Tree
Dear Katherine,
Hearing that you found our service to be excellent is wonderful, and we're delighted that the turnaround time has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Extremely professional from ordering to…
Extremely professional from ordering to receiving the Beautiful Locket a lovely keepsake for our Granddaughter
16 September 2026
Reply from The Locket Tree
Dear Jillian,
Hearing that you're pleased with the service you received throughout your order is wonderful, and we're delighted that you feel the locket looks beautiful.
Thank you for sharing your experience with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
I am so pleased with my lovely silver…
I am so pleased with my lovely silver locket and chain. Engraved with mine and my Grandmother's name as a reminder of her. Delivery was very quick. I'd recommend tgd Locket Tree to all
26 September 2026
Unprompted review
Reply from The Locket Tree
Dear Caroline,
We're pleased that both the quality of your locket and the engraving have been to your satisfaction. Thank you for sharing your experience with us, we appreciate your recommendation along with your 5 star review.
Kind regards,
The Locket Tree
Excellent service.
21 September 2026
Reply from The Locket Tree
Dear Trudy,
We're pleased to hear that you found our service to be excellent.
Thank you for sharing your experience with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
I don't know where else you would get such amazing choice and quality…
I think this is the fifth time I have bought a locket from the Locket Tree and the amount of choice, and the quality of their lockets as well as the high standard of the photograph insertion, amazing service and speed of delivery have made the Locket Tree my "go to place" whenever I am looking to purchase a locket. This time the locket was bought for the birthday of a friend's daughter and she is delighted with it.
21 September 2026
Reply from The Locket Tree
Dear Susan,
Thank you for your continued custom; we're delighted that you're pleased with the whole experience, from picking the locket to the personalisation and speed of dispatch of your order.
It's also wonderful hearing that your friend's daughter was delighted with the locket. Thank you for sharing all this feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Wow!
After a little issue with the website, where I couldn’t add my selected item to the cart, I resolved this and placed an order at 10pm on Thursday night.
My item was delivered Saturday morning- I couldn’t believe how fast it was despatched.
The photos are really sharp too considering how tiny they are.
Thank you!
18 September 2026
Reply from The Locket Tree
Dear Kate,
We're delighted that the quality of your photos stood out, and it's wonderful hearing that the turnaround time of your purchase has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
I am pleased with my locket
I am pleased with my locket. The quality is very good also the inscription. From ordering to recieving was very prompt. The only criticism I have is that I would have thought the locket should have needed a signature on receipt. My locket was left hanging out of the letterbox on the outside by the postman and bring that the value of the package wasn't a cheap item. Luckily I was at home and saw the package hanging from the letterbox. If I had been out and the package wasn't there I would have had no proof of delivery. I understand this is a post office issue but it would be more secure if the delivery had to have a signature. Thank you.
9 September 2026
Reply from The Locket Tree
Dear Geraldine,
We're glad to hear that you're pleased with the locket and the speed of delivery. We're sorry to hear that the item had not been fully posted through your letterbox.
Kind regards,
The Locket Tree
Great product, excellent service
17 September 2026
Reply from The Locket Tree
Dear Gary,
Hearing that you found our service to be excellent is delightful, and equally knowing that you are pleased with the locket is wonderful.
Thank you for sharing your feedback, and we appreciate your 5 star review.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Paul,
We're delighted that you feel the locket looks beautiful and pleased that you found the ordering experience to be easy.
We appreciate you sharing this feedback with us, and thank you for your 5 star review.
Kind regards,
The Locket Tree
Was exactly how I imagined it to be…
Was exactly how I imagined it to be beautiful and now a picture and some of my beloved pet comes with me always. Thank you and the delivery was done in excellent time.
15 September 2026
Reply from The Locket Tree
Dear Stella,
It has been an honour to create a keepsake for your beloved pet, and we're pleased to hear that you feel it looks beautiful and that it is exactly as you had imagined.
We appreciate you sharing this feedback with us, and thank you for your 5-star review.
Kind regards,
The Locket Tree
Lovely locket as described
Lovely locket as described, great customer service experience
14 September 2026
Reply from The Locket Tree
Hello,
We're delighted that you feel the locket looks lovely, and knowing that you had such a great experience with our customer service team is wonderful.
We appreciate you sharing your experience with us and thank you for your 5-star review.
Kind regards,
The Locket Tree
Absolutely stunning Locket
So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special.
Brilliant customer service, as I was having difficulty paying as there was a problem with the app, but it was soon rectified.
A speedy delivery too.
Thank you!
14 September 2026
Reply from The Locket Tree
Dear Liz,
It's delightful hearing that you feel the locket looks beautiful, and we're so pleased that the copy handwriting along with the photo has made this keepsake so special for you.
Thank you for sharing such wonderful feedback with us, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Amazing personal service
Amazing personal service.
Made my beautiful locket personalised with photos really quickly on request for a special occasion.
Beautiful quality. Very happy
14 September 2026
Reply from The Locket Tree
Dear Michael,
It’s wonderful to hear that you’re so happy with the look and quality of your locket.
We’re delighted that the personal service you received helped to make this gift just right for such a special occasion. Thank you for taking the time to share your experience, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Quick service and I was delighted with…
Quick service and I was delighted with the item I ordered
9 September 2026
Reply from The Locket Tree
Dear Sue,
We're so pleased to hear that you feel delighted with your locket and that the service you received has been to your satisfaction.
We appreciate you sharing your experience with us and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Very good service
Very good service and delivery was quick. Quality of locket excellent
3 September 2026
Reply from The Locket Tree
Dear Gordon,
We're pleased that you feel the quality of the locket is excellent, and knowing that both the service and delivery have met your expectations is delightful.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
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