I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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Review summary
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So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
Company replied
Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Really good communication always …
Really good communication always keeps you updated ..and the locket itself beautiful...thanks
18 August 2026
Reply from The Locket Tree
Dear Joan,
We're so pleased to hear that you feel the locket looks beautiful and equally delighted that the communication from our customer service team has been to your satisfaction.
Thank you for sharing your experience with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Beautiful Locket!
18 August 2026
Reply from The Locket Tree
Dear Ashley,
Hearing that you feel the locket looks beautiful is wonderful. Thank you for sharing this feedback with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
It was easy and quick to use the…
It was easy and quick to use the website, they have fabulous jewellery to choose from, I didn’t expect the engraving to look so clear and beautiful. The photos added was a wow factor for me so clear and crisp. The service very quick. Thank you locket tree.
17 August 2026
Reply from The Locket Tree
Dear Dale,
We're delighted to hear that you feel the engraving looks beautiful and that the photos have been to your satisfaction.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊.
Kind regards,
The Locket Tree
Couldn’t have done better!
We are so pleased with the beautiful quality of the locket. My husband wanted this to be given to our daughter after his death so it was important to get it right. It was easy to order, and even the photo uploaded easily and was put into the locket well. Delivery time was excellent and speedy. Can’t recommend them highly enough.
17 August 2026
Reply from The Locket Tree
Dear Sharon,
We appreciate you sharing such touching feedback with us and it has been an honour to produce a keepsake that is of such importance to you.
With our best regards,
The Locket Tree team
The customer service was first class
17 August 2026
Reply from The Locket Tree
Hello,
We're delighted that you found our customer service to be first class. We appreciate you sharing your experience with us and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
Goo service
Wide selection of lockets, prompt service and bespoke extras were dealt with really well.
14 August 2026
Reply from The Locket Tree
Dear Andy,
We're pleased to hear that the service you received and the wide selection of lockets we offer have been to your satisfaction.
We appreciate you sharing this feedback with us, and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
Very beautiful necklace and pendant
Very beautiful necklace and pendant, delivered on time and no issues.
7 August 2026
Reply from The Locket Tree
Dear TS,
We're so pleased that you feel the locket looks beautiful and that the delivery time has been to your satisfaction.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
From all at, The Locket Tree
Great communication and guidance when…
Great communication and guidance when purchasing a bespoke piece.
14 August 2026
Reply from The Locket Tree
Dear Jane,
It's delightful hearing that you are satisfied with both the communication and guidance provided in order to create your bespoke locket.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Very easy process and delivery was…
Very easy process and delivery was quick. Beautiful locket for my daughter’s wedding. Photos uploaded and seamlessly attached.
14 August 2026
Reply from The Locket Tree
Dear Sara,
We're so pleased to hear that you feel the locket looks beautiful, and we hope this keepsake brings joy to your daughter on her wedding day.
Thank you for sharing such wonderful feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Ruth,
We're delighted that you had such a positive experience with our customer service team. Thank you for sharing this with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Excellent service
Excellent service , I made a few mistakes on my order and the staff were very helpful and prompt to make sure I got the product I wanted .
Will definitely be using them again .
11 August 2026
Reply from The Locket Tree
Dear Andrew,
We're pleased to hear that you found our service to be excellent, and knowing that the locket is exactly as you wanted is wonderful.
We appreciate you sharing this feedback with us. Thank you for your 5-star review, and we look forward to hearing from you again in the not-too-distant future. 😊
Kind regards,
The Locket Tree
Quick delivery and very pleased with…
Quick delivery and very pleased with the locket. Brilliant job
11 August 2026
Reply from The Locket Tree
Dear Karen,
We're delighted that you are so pleased with the locket and equally glad that the speed of dispatch has been to your satisfaction.
Thank you for sharing your feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
I ordered a locket for my grandaughters
I ordered a locket for my grandaughters 18th. The online ordering system was really easy to fill out. The delivery was extremely quick given that I wanted the locket engraved and 2 photos inserted. I am over the moon with it as it is truly beautiful.I cannot wait to see my grandaughters face when she opens it and I know she will treasure it always.Well done The Locket Tree. I would give you 100% + for service, quality and delivery.
11 August 2026
Reply from The Locket Tree
Dear Theresa,
Thank you for sharing such wonderful feedback with us, and we're so pleased to hear that you feel the locket looks beautiful. We hope this keepsake brings joy to your granddaughter and that she treasures it.
We appreciate your recommendation and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
A great experience for my wife’s big birthday
Great service, made my wife feel very special, nothing was too much
10 August 2026
Reply from The Locket Tree
Hello,
We're delighted that you are so pleased with the service provided and thank you for sharing this feedback with us along with your 5-star review. 😊
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear David,
It's wonderful hearing that you feel the locket looks beautiful, and knowing that you had a fantastic experience is delightful.
We appreciate you sharing this feedback with us, and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
Heart locket, great product and great customer service
Great product and great customer service. Quick delivery too which I needed.
The photos I opted to have inside were so clear despite being in a small locket.
Brilliant
28 July 2026
Reply from The Locket Tree
Dear Sandra,
We're delighted that the quality of the photos has met your expectations, and hearing that you felt both the locket and customer service provided were great is wonderful.
Thank you for sharing this feedback with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
Locket arrived with slight scratches on…
Locket arrived with slight scratches on the casing, had to be returned and replaced.
29 July 2026
Reply from The Locket Tree
Hi Graham,
Thank you for posting your review. We have taken note of your experience.
Kind regards,
The Locket Tree team
Great value for money and quick…
Great value for money and quick arrival, the photos fit perfectly in my locket, the locket company had quoted me £26 to fit photos for me... this was much cheaper and straightforward, thank you!
7 July 2026
Reply from The Locket Tree
Hello,
We're pleased that you found the whole process of us adjusting and fitting the photos perfectly into your locket to be straightforward and quick.
We appreciate you sharing this feedback with us and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Very helpful
Very helpful, good communication, I made a mistake in my order and they sorted it without any problems. Very fast service
5 August 2026
Reply from The Locket Tree
Dear Mr. Beaumont,
We're pleased that both the speed and communication of our customer service team has been to your satisfaction. Thank you for sharing your experience with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Excellent customer service, even better product
Above and beyond, very pleased. Go ahead and purchase if you’re hesitating.
3 August 2026
Reply from The Locket Tree
Dear DP,
Thank you for sharing such wonderful feedback with us. We're delighted that you found both the customer service and locket to be excellent, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
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