The Leather City Reviews 

907
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of products, highlighting beautiful craftsmanship, premium materials, and perfect fit for custom-made items. People consistently commend the outstanding customer service for its responsiveness, thoroughness, and proactive communication regarding measurements and order updates. Many consumers also appreciate the smooth ordering process and prompt delivery, often receiving items earlier than anticipated. However, some customers noted occasional delays in order processing and delivery. A few also felt the product received did not always match the item ordered or its description, citing discrepancies in material or design.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship,... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding communication and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as simple, thorough,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my custom made Negro League Baseball Varsity Jacket a couple of days ago and I am extremely happy with my purchase. A well made jacket. Stylish and made with quality materials. Espec... See more

Rated 5 out of 5 stars

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizi... See more

Rated 5 out of 5 stars

I ordered all the way from the USA and I truly had such a great experience. All my questions answered, wonderful customer service, and overall a wonderful product. Everything arrived perfectly, truly... See more

Rated 5 out of 5 stars

I ordered a jacket last year, and although the order took a long time to be processed and shipped, i received a quick answer every time i had a question about the order. The jacket itself is great, it... See more


Company details

  1. Outerwear Store

Written by the company

Heritage. Premium Quality. Commitment. Satisfaction


Contact info

4.8

Excellent

TrustScore 5 out of 5

907 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(907)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing coat

Got the coat shortly after Doctor Who 60th it is a lovely coat however all the buttons have fell off, I have not repaired it yet and they have been off a while, I can't find anyone though who lives near me who can attach them back on.

However I am thinking about rebuying the coat as I have lost weight since buying it and it feels massive on me

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Star Trek Strange New Worlds…

I bought a Star Trek Strange New Worlds jacket in the non-leather format. The jacket was perfect, except the sleeves were a bit too long, which was easy to have altered. I wore the jacket cos-playing at the Star Trek Las Vegas convention last week.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, very responsive customer service

The customer service team was very responsive. After I placed the order they reached back out to confirm the size.
They were also very responsive in asking what my deadline was, if any, and kept me updated on the process of the order fulfillment througout.
The jacket looks and fits great. High quality, worth my money in my view.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

The suit is very nice

The suit is very nice, the fabric of good quality. It's tailor-made, precise. You have to talk to the supplier. In case of a problem, he listens and finds a perfect solution. Recommended work.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

After watching Heretic

After watching Heretic, just knew had to buy my Dad a heretic cardigan, not that we get a lot of Mormons.... So pleased with the communication in between ordering and despatch, wonderful quality, well packaged, would definitely use this company again, dad loves it.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

VERY Impressed...

We received a "Knights" jacket and it fits my husband perfectly! I would strongly suggest taking measurements before ordering. I am VERY impressed with the product and their customer service.

4 May 2025
Unprompted review
Rated 4 out of 5 stars

Fine quality with good craftsmanship and worth the wait

It took a while for them to complete and send over the completed leather jacket. The tailoring skill is excellent and I can feel the jacket was a solid and fine quality when I put on it. I am thankful for the wait. Hope their business stays good. Would love to see a good quality company getting good business in return, especially when the economy is so uncertain now.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

They were very kind and responsive

They were very kind and responsive. The first jacket I ordered wasn't the right fit and they were very helpful during the return process and even helped me customize a new jacket. It fits great. The custom jacket took longer than anticipated so be prepared for a potential delay but the quality and custom look are well worth it.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Yellow Jackets Team Jacket

Yellow Jackets Team Jacket, superb, fits well, looks identical to those in the show, real leather and colouring is bright and vibrant. Arrived timely.

28 November 2024
Unprompted review
Rated 4 out of 5 stars

This first item I ordered was no where…

This first item I ordered was no where near the right size for me. When I informed them of this they immediately set about making it right. They offered me another item, CUSTOM-MADE to fit my body. The Star Trek Movies Bomber Jacket. And I absolutely LOVE IT!!!

1 May 2025
Unprompted review

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