The Knitting NetworkReviews 

71,021
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 7,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often noting that orders arrive quickly and in excellent condition. Many also highlight the high quality of the products, particularly the yarn, which is described as beautiful, soft, and easy to work with. The company's service is frequently commended for being efficient and reliable, with a wide selection of yarns and patterns available. However, some customers experienced issues with delivery times being longer than expected or discrepancies between the product ordered and received, such as incorrect yarn thickness or missing items. A few also mentioned receiving damaged goods or finding that the color of the yarn did not match the online picture.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of the wool... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent and good... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of ordering and the speed of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having realized my relative never had enough wool. Went round local shops including big names with no success. Found this site advertising exactly what she needed. order was delivered to her address q... See more

Rated 5 out of 5 stars

On behalf of a small group of knitters for charities I took a ‘chance’ with 2 surprise boxes. I was not disappointed, we will happily use the mix of yarns supplied. Great selection at such a good pri... See more

Rated 5 out of 5 stars

Knitting network regularly has special offers that are well worth checking out. I have had some real bargains, and everything I've purchased has been good quality and well priced. Delivery time is pre... See more

Rated 5 out of 5 stars

Every transaction has been excellently handled. They have some great offers and delivery is prompt. My only disappointment came when i ordered one day and the next day there was an offer for free de... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Hobby Store
  4. Wool Store

About The Knitting Network

Written by the company


Welcome to The Knitting Network! With over 50,000 ‘Excellent’ rated reviews on Trustpilot, we’re proud to be the UK’s favourite online yarn store. We stock over 10,000 items, including knitting and crochet yarns from all your favourite brands, like Emu, King Cole and Sirdar. All orders placed by 5pm are despatched the same working day, and UK delivery is FREE when you spend £30 or more. Returns are FREE and all UK orders are sent via Royal Mail Tracked delivery. Our UK Customer Care team are on hand to help, 5 days a week, by phone, email or online chat.

We're much more than great products and quick delivery. Subscribe to our emails for exclusive offers on yarn, free patterns, project inspiration, kits, colour packs and more! Everything we post goes out in our eco-friendly, recyclable packaging.

Discover Emu yarns at The Knitting Network! Established over 80 years ago, Emu's vibrant colours and outstanding quality have been appreciated by generations of knitters and crocheters. The Emu family includes 5-star rated Emu Classic DK, with 50 shades of soft, easy-care yarn, perfect for every project. There's also Emu Classic Chunky and Super Chunky, which have a mix of bright, pastel and neutral colours to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

71K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(71,021)

7,335 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality, good prices.…

The site and ordering process is really easy to use. I love the fact that delivery is By the post office which is more reliable than couriers. The yarns are all top quality and reasonably priced. All good to crochet with. Love this Company.

19 June 2026
Rated 5 out of 5 stars

great value special offers

Knitting network regularly has special offers that are well worth checking out. I have had some real bargains, and everything I've purchased has been good quality and well priced. Delivery time is pretty good too.

19 June 2026
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, fabulous selection of quality yarn. Order arrived very quickly although box was not secured, tape had come unstuck. Will definitely continue ordering from here.

9 June 2026
Rated 5 out of 5 stars

Brilliant

I have ordered quite a lot of yarn from this company and I’ve been very pleased with the quality and quick delivery. I shall definitely be buying more at such good prices.

9 June 2026
Rated 5 out of 5 stars

First class service - again!

The yarn I bought was excellent quality. What makes the Knitting Network an excellent company to buy from is the speed of delivery, my order arrived very quickly and in first class condition. This is a company I often buy from and they have never let me down

9 June 2026
Rated 2 out of 5 stars

processing time

I placed the order on Thursday 18th June then had to wait until Monday 22nd for it to be processed by you before being sent out. I received the delivery on Wednesday 24th June. Your email was misleading, as I thought I would receive the order within 2-3 working days which is not the case. I think the processing time is very slow considering with another company I can place an order on a Saturday & it is delivered on the Monday. I also don't appreciate receiving further offers the following day after ordering some wool. This does not encourage me to be loyal to your brand.

18 June 2026
The Knitting Network logo

Reply from The Knitting Network

Hello

Thank you for taking the time to leave a review.

I can see the order was placed at 7.30pm on Thursday 18th June, so this was despatched 19th June for delivery in 2-3 working days, so this would arrive by 24th June which is the 3rd working day from despatch.

We're sorry this was later than expected, but we're pleased it arrived in the delivery timescale.

Kind regards,

Heather

Rated 4 out of 5 stars

Blanket kit

The blanket kit was very good value and the colours of the yarn were as expected. I have not started knitting yet but the yarn feels good quality and the accompanying pattern looks easy to understand. The delivery was longer than I expected and I contacted Knitting Network. They responded promptly, apologising and reassured me the yarn was on its way. Will use again

8 June 2026
Rated 4 out of 5 stars

Order delivered very quickly

Order delivered very quickly. Good range of colours in the vegan wool I ordered. Was not sure if anywhere would do vegan wool but someone did! Have given 4 stars only because there was a very slight tint of red in the cream colour. It was only around an inch and it hardly shows

18 June 2026
Rated 5 out of 5 stars

Great site, great products

Everything went well with the order. The patterns were dispatched and delivered by RM efficiently. Also found the website really easy to use. My mum is the knitter and she prefers double knit (DK?) patterns/wool... its a minefield for non knitters but the site made it easy! I would use them again.

25 May 2026
Rated 4 out of 5 stars

Usually very good experience

Usually very good experience, but the last purchase the colour was completely wrong to the picture, on the king cole cottonsoft dk. They did refund me but I'd also bought 1 ball of emu cotton which was fine but because I'd payed delivery on my purchase, the lady did say they would refund delivery, but only got refund on the cottonsoft yarn, so made my 1 ball very expensive. A little disappointed this time.

8 June 2026

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