The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
Company replied
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Review summary
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Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
Company replied
Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
Company replied
Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
735 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from The Jewellery Room
Dear Christina,
Thank you so much for your kind review, we look forward to welcoming you at Thejewelleryroom.com again ✨
Very Pleased!!
The piece was exactly as described and arrived swiftly. No issues with delivery and I felt very comfortable with the way money was handled for the oversea purchase. Would highly recommend.
15 March 2026
Reply from The Jewellery Room
Thank you so much for your kind words, we are truly happy to hear that everything met your expectations and that you felt comfortable throughout the process 🤗
Best regards,
Thejewelleryroom.com
Great quality jewelery with excellent…
Great quality jewelery with excellent customer service.
13 March 2026
Reply from The Jewellery Room
Dear Debbie,
Thank you so much for your kind review, it truly means a lot to us that you are happy with both the jewellery and the service 🙏 Especially after DHL caused quite a bit of trouble along the way, we are so grateful for your patience and really happy that everything worked out well in the end 🤗
Warmest regards, Jennifer
The Jewellery Room
Excellent product- quick delivery-…
Excellent product- quick delivery- highly recommend
13 March 2026
Reply from The Jewellery Room
Dear Clare,
Thank you so much for your kind review, we hope you enjoy your stunning ring 💍
Have a wonderful day ☀️ Warmest regards, The Jewellery Room
Reply from The Jewellery Room
Dear Alexander,
We are very happy to hear that everything is as you had hoped, we look forward to helping you another time at The Jewellery Room ✨
Reply from The Jewellery Room
Thank you so much for your kind review, we are very happy to hear that you had a great experience with both our website and selection 🤗
Best regards,
Thejewelleryroom.com
Reply from The Jewellery Room
Dear Rocco,
Thank you so much for your lovely review, we are very happy to hear that everything went smoothly from ordering to delivery 🤗
Best regards,
Thejewelleryroom.com
Reply from The Jewellery Room
Dear Ursula,
Thank you for your kind review, it means a lot to us 🤗 We look forward to helping you with your next jewellery purchase ✨
Best wishes,
Jennifer
Thejewelleryroom.com
Reply from The Jewellery Room
Thank you very much for your review, we are so pleased you were happy with shopping at Thejewelleryroom.com ✨
fantastic product delivered on time…
fantastic product delivered on time what more could you ask for
happy wife happy life
2 March 2026
Reply from The Jewellery Room
Dear Peter,
Thank you so much for your kind review, and yes, you are SO right - Happy wife, happy life 😄🥰 Looking forward to welcoming you at Thejewelleryroom.com again ✨
I love the Jewellery Room
I love the Jewellery Room - they are amazing. Trustworthy, efficient and with exceptional quality and good taste.
26 February 2026
Reply from The Jewellery Room
Thank you so much for your kind words, it really means a lot 🥰 We look forward to helping you with your next jewellery purchase 💎
Ordered a Pair of earrings for an…
Ordered a Pair of earrings for an anniversary present… to my surprise only 1 earring was delivered.
- if that was the end of the story, I would have given 1 stars
However, I got a hold of the company and they quickly fixed the mistake… the issue is, that I couldn’t give my wife her present because the 2nd earring of the pair- is a week late and being delivered when I’m at work.
So despite the mistake, they’ve tried to remedy the issue— it’s too late, but they tried…. Reason 3 stars instead of 1.
4 March 2026
Reply from The Jewellery Room
Dear John,
Thank you for your review and for taking the time to share your experience.
We would like to apologize once again for the situation. Unfortunately, the designer mistakenly sent only one earring in the original shipment, and as soon as we were informed, we of course did everything we could to have the missing earring sent to you as quickly as possible.
We completely understand how frustrating this must have been, especially as it was meant to be an anniversary gift, and we are truly sorry that it affected the moment of giving the present.
Thank you as well for recognizing that we did our best to remedy the situation as quickly as possible. We sincerely hope the earrings still bring joy now they can be worn together as a pair.
Superb communication and speedy…
Superb communication and speedy delivery to the UK. Second time I’ve shopped at the Jewellery Room and I will definitely use again.
25 February 2026
Reply from The Jewellery Room
Dear Zoe,
Thank you so much for your kind review. We are truly happy to hear that you had a great experience with both the communication and delivery, and it means a lot that you chose to shop with us again ✨ We look forward to welcoming you back again soon 🤗
Fantastic jewellery and service
Fantastic jewellery and service. Love it. Very responsive and speedy delivery
4 March 2026
Unprompted review
Reply from The Jewellery Room
Dear Laura,
Thank you so much for your kind words, it means a lot to us 🤗 We look forward to helping you with your next jewellery purchase ✨💍
Excellent customer service
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in to being and how is currently works. We were impressed amd feel that this business deserves every success!
27 February 2026
Reply from The Jewellery Room
Dear Jacqueline,
Thank you so much for your very kind words. We are truly happy to hear that you had a great experience and that we could help you find the perfect piece of jewellery. 🥰 It means a lot to us that you took the time to share this. We hope to welcome you again in the future. ✨
Excellent seller
Excellent seller. Their customer service is awesome. Fast and reliable. Item is just as described. We'll buy again.
11 February 2026
Reply from The Jewellery Room
Dear Felipe,
Thank you so much for your kind words, it means a lot 🙏 Have a wonderful weekend! ✨
Best wishes
The Jewellery Room
best brands
love buying jewelry here, they are always so on top of it and friendly. Great prices too!
2 February 2026
Reply from The Jewellery Room
Dear Regina,
Thank you so much for your review 🌟 We are so happy that you love shopping at Thejewelleryroom.com , we look forward to helping you again 🤗
Warm regards,
Jennifer
The Jewellery Room
My package was poorly sealed and could…
My package was poorly sealed and could have been easily gotten into and re-sealed. I tried purchasing additional items, but my credit card is being rejected, and I am not getting a reply to my email inquiry about he problem.
28 January 2026
Reply from The Jewellery Room
Dear BK,
We are truly sorry to hear that your package was not sealed properly when it arrived. This is certainly not the experience we want for our customers. The item was shipped directly from the designer’s atelier, but we have of course informed them immediately and asked them to ensure that all future shipments are packed and sealed more securely.
We also sincerely apologize that you did not receive a reply to your email. Unfortunately, your message had ended up in our spam folder, which is why we did not see it right away. We completely understand how frustrating that must have been.
Regarding your new purchase attempt, we can see that you tried placing the order on the designer’s own website rather than through The Jewellery Room, which may explain the issue you experienced with your card. To make it easy for you, I have now sent you a direct link where you can securely complete your order for the beautiful earrings with us.
Please don’t hesitate to reach out if you need any assistance, I will personally make sure everything goes smoothly for you.
Best regards
Jennifer
Thejewelleryroom.com
Excellent customer service
3 February 2026
Reply from The Jewellery Room
Dear Sean, Thank you so much for your kind review, we hope to help you with another beautiful jewellery purchase in the future 🤗
Best wishes,
Jennifer
The Jewellery Room
Competitive pricing
Competitive pricing, good delivery, clear communications, except in the UK 'shipping date' means the date the package is sent but the Jewellery Room means the delivery date. Pleasantly surprised it arrived so soon.
2 February 2026
Unprompted review
Reply from The Jewellery Room
Dear Norman,
Thank you for your kind review, we look forward to helping you again another time 🤗
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