The Home Delivery Guys Reviews 

188
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally helpful, polite, and efficient when carefully bringing large furniture items directly into the right rooms. People also appreciate the convenient live tracking systems, clear advance notice, and regular text updates that keep them fully informed throughout the delivery journey. Though some reviewers experienced minor delays outside their scheduled delivery windows or felt that communication during the process could have been better handled. A few individuals also mentioned encountering frustrating issues with misplaced items or stressful organizational challenges prior to final arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, praising the helpful and polite drivers.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be exceptionally positive, describing it as professional, friendly, and reliable.... See more

Product

Customers consistently note positive experiences with product, expressing delight with their purchases and... See more

Customer service

Customers report a high level of satisfaction regarding customer service, highlighting constant communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys drove down to the Isle of Wight with our Signature furniture order. We were kept informed of their progress and they arrived at the beginning of the agreed delivery slot. They then carried ev... See more

Rated 5 out of 5 stars

Paul and Brad delivered and installed our kitchen/dining room sofa on time in the most efficient and friendly manner. No mess left and all packaging materials taken away. Thanks guys, would definitel... See more

Rated 5 out of 5 stars

The two delivery men were terrific! Nothing was too much trouble, and they made sure I was happy with everything from start to finish. They went the extra mile by laying cloths down to protect the gla... See more

Rated 5 out of 5 stars

Re: Range cooker delivery. Great communication and friendly, prompt service. Assisted moving the item right into place. Could see it was safely stored/packaged in the van. Very much appreciated, would... See more


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Delivery Service
  4. Shipping and Mailing Service
  5. Shipping Company
  6. Shipping Service

Written by the company

Home delivery service offering 2-man home delivery within the UK and Northern Ireland. We also arrange returns to Victorian Plumbing and Bathroom Mountain. You can book delivery to Northern Ireland and a courier to Northern Ireland. We offer 1 or 2-man delivery of tables, sofas, mattresses and other furniture and large items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(188)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul delivered my wardrobe

Paul delivered my wardrobe. He was kind enough to bring it up the stairs with the help of myself and a neighbour. It was awkward but we managed to get it round the stairwell. Many thanks Paul!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb!

Absolutely outstanding delivery of our two new sofas. Paul is far and away the nicest and most helpful delivery driver we've ever met. Nothing was too much trouble. If we ever need anything sent to Northern Ireland again, The Home Delivery Guys will be our first stop. Great to have real-time tracking, too. If I could have awarded six stars, I would!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Delighted with the service

Delighted with the service. Getting things couriered to Northern Ireland can be difficult and expensive. Paul was friendly, helpful and professional. Also a fair price for the service.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

I was a member of staff and havent been paid

I was a member of staff and he doesn't pay his staff wages. Every month it was the same excuse that he doesn't pay his staff wages because he has no money in his account. He has 4/5 vans a day delivering furniture so when you are using this company to deliver your goods the actual delivery guys who are doing the long hours and hard work are not getting paid and all you are doing is lining his pocket. I am owed £1950 from February and still awaiting payment.

Edit after reply - UKLH has since been folded to stop any claims against them for unpaid salary and the company is now run under Nexus. I'm purely wanting other potential workers and customers of the wrongdoing of the company. Text messages are saved from the owner to show money is owed. I was arrested and released (without caution) for purely chasing money that was owed for salary which any normal person would do from an employer. An employer that believes that workers should work up and down the country and then not get paid.

18 May 2026
Unprompted review
The Home Delivery Guys logo

Reply from The Home Delivery Guys

This person has not worked for this company and has been made aware of this on numerous occasions. He has an issue with UKLH LIMITED and has been warned several times about his malicious behaviour. This individual has previously been arrested and released under caution for his behaviour. He has made attempts to blackmail the company for money by making false statements and the the police are aware. A crime reference is available. This will be raised with Trustpilot and all relevant documents from this poster will be made available including crime numbers and letters to the other entity.

Rated 5 out of 5 stars

Truly exceptional service

Truly exceptional service! Kind, genuine and reliable drivers. I send around 20 items a month for my antiques business through the home delivery guys, all items from mirrors to armoires are handled with care and attention. Paul always takes the time to speak to the customers and help them put the items into their house, very friendly, considerate and honest man.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

A professional and friendly service

For my furniture I need a reliable and professional courier company that will handle my designs with care and they will be delivered safely. The Home delivery guys give me this security. A professional and friendly service.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The guys went above and beyond today

The guys went above and beyond today . There van broke down but that didnt stop them .. They organised a new van, transferred all the heavy furniture and set off again . Delivered in perfect conidtion .. well done ...

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I got a bed from Dusk ordered to Newry and have only good things to say. Really solves a delivery issue between UK and the island of Ireland. Won't hesitate to use the guys again!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, helped me get the mattress in the caravan and made sure I was happy before he left, there’s a few companies that could learn a lot from this company. Thank you

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Delivery Driver

The delivery person Marc was fantastic, very helpful, polite and personable.

It appeared my delivery was passed onto the Home Delivery Guys after another company failed to meet previously expected deadlines.

As mentioned above the 5 Stars are for the delivery driver who was brilliant.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Victorian Plumbing Return

Your order 042400 - #196 status: Collected
5/13/26, 7:02 AM
Feedback:5 Andy was absolutely amazing. I was sceptical about booking an online collection as I didn’t know the company and making an upfront payment was a little bit worrying. However I should have trusted Andy and his numerous reassurances to me. He remained patient with me because if he were to be honest I must have got on his very last nerve. Andy never failed to pick up my calls or answer my emails, even at 8 o’clock in the evening and on a Sunday. The gentleman who collected my item was lovely and extremely helpful. If I ever need to organise a collection again I will not hesitate to contact this team. They are amazing. Many thanks to you all. Mandy

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Heavy/large item delivery

Re: Range cooker delivery. Great communication and friendly, prompt service. Assisted moving the item right into place. Could see it was safely stored/packaged in the van. Very much appreciated, would definitely use again.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use ! Book delivery. Don’t show up. Rearranged delivery for a day your nota available. Try to contact multiple times on the phone and emails but cannot get hold of anyone. Still waiting for a delivery date and unable to make contact !!

Edit.. I am not emailing you over and over to receive no calls back, no emails back. Strange how fast you respond on trustpilot !

2 May 2026
Unprompted review
The Home Delivery Guys logo

Reply from The Home Delivery Guys

Hi, could you please confirm an order number as we are unable to trace you from this post. If you have booked and paid for a delivery that has not been completed, please email us at office@thehomedeliveryguys.com

EDIT…If you are not prepared to contact us, we are unable to assist. Do you have an invoice number we track the payment to see if this been delayed for any reason?

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