thehobhub.comReviews 

278
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and the careful packaging of their orders, ensuring products arrive in excellent condition. Many people appreciate the competitive pricing and the wide selection of items available, often finding products they couldn't locate elsewhere. The ordering process is frequently described as easy, and the products received are consistently as described. However, some customers experienced issues with damaged packaging upon arrival, leading to damaged products, despite the company's general reputation for good packaging. A few other people also felt that delivery times were longer than expected, even when priority shipping was selected, and some noted discrepancies with the chosen shipping carrier.

What people talk about most

Product

Users describe positive interactions with product, often highlighting that items are exactly as described and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order, noting that items are shipped quickly and arrive in a timely... See more

Quality

Customers had positive experiences with quality, with many reviewers reporting that products arrived exactly... See more

Price

Clients share positive opinions on price, with many reviewers consistently praising the great and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought Gundam and Magic tgc from here and the experience using the site has been great! Also when speaking to their customer service, they were friendly and helpful. Prices are good and shippin... See more

Rated 5 out of 5 stars

These guys literally have the best online store period. Customer service is as good as it gets. Very timely shipping and always packed with care. Give them a shot you won't regret it!

Rated 5 out of 5 stars

Working with The Hob Hub was super easy, almost too easy! I bought an inexpensive comic book on their website for my son. It was so easy to order it, and it arrived within about three days of ordering... See more

Rated 5 out of 5 stars

Great place to order online, Everything shipped quick and shows up in a timely manner. Packaged well and very responsive to any questions or concerns. Will be a repeat customer for sure!


Company details

  1. Hobby Store

Written by the company

The Hobby Hub carries a wide selection of trading cards games, RPGs, collectibles, board games, gaming accessories and much more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(278)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast shipping but minorly damaged product.

Shipping was quick and the product came in great condition (not perfect but great). The packaging was perfectly done but the issue I have is because of Gemtek. There is a minor tear on the outside of the product which could have been caused during manufacturing. Other than that. I would buy from you guys again.

29 March 2024
Rated 5 out of 5 stars

Excellent service

Excellent service and super fast free shipping! My booster box preorder arrived the day after the official release date and I was extremely impressed.

27 March 2024
Rated 5 out of 5 stars

Welcoming and well stocked

Great shop. In my experience it's the best stocked in town! Everyone makes you feel incredibly welcome there whether you're a veteran player or just starting out. They're always non-judgemental and very excited to share their love of games.

24 February 2024
Rated 1 out of 5 stars

**WARNING** FRAUD ALERT: RECEIVED SEVERELY DAMAGED COLLECTIBLE

Diamond Select - Legends in 3D Obi-Wan Darth Vader 1/2 Scale Bust -

** WARNING **

FRAUD ALERT: RECEIVED SEVERELY DAMAGED COLLECTIBLE
- SELLER FAILS TO FOLLOW THEIR OWN SELF-SERVING REFUND & RETURN POLICY

Seller HAS NOT contacted or answered absolutely any inquiries to damaged collectible received via USPS. Better Business Bureau in Central & South Alabama Reference = Complaint ID 21281483. Awaiting Response For Full Uncontested Refund For Damaged Collectible.

Repeatedly called + left voicemail messages @ [****]. Both prior to delivery + shipping (020324) & twice after receipt of ''damaged collectible'' (020824) + (020924). Seller [Tanner Brockett] Refused to Call Back at Home Landline Provided. Below From Seller Website : If you have any questions you can contact us at: Email: [****] Phone: [****]

Several new updates have been attained directly from Manufacturer + Fabricant (see attached images). The additional issue that a ''FRAUD'' had been committed by the seller (The Hobby Hub) since this collectible in addition to ALL the aforementioned damages (see attached). It was proven by the direct contact to the aforementioned fabricant + manufacturer (Diamond Select Toys dba Gentle Giant Ltd.). The invoiced collectible was supposed to be ''BRAND NEW'' and the fact that it was an ''OPEN BOX or OPEN ITEM'' is definitely not the agreement by the purchased price of $199.99 (see attached).

Most likely the damage may have already even been done since it was mishandled by ''several hands'' from the seller (The Hobby Hub). The original price was marked as $225.00 then later after it was either damaged or deemed ''used'' it was marked down $199.99 (see attached image of price reduction) but absolutely never ever mentioned on description of sale (see attached detail from seller website).

Paypal Escalation info :
Seller HAS NOT contacted or answered absolutely any inquiries to fully provide uncontested refund for damaged collectible received via USPS.

Better Business Bureau in Central & South Alabama Reference = Complaint ID 21281483.

Awaiting Resolution Of Full Uncontested Refund For Damaged Collectible.

7 February 2024
Unprompted review
Rated 4 out of 5 stars

Packaged very well

Packaged very well. The condition of the product was a little less than what I expected. The item was a hard item to find, so I can't complain too much. On the other hand, I did pay a higher than retail price.

2 February 2024

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