Excellent customer service to resolve an issue. Large order and a few items arrived damaged. I emailed them to ask if they could send replacements and attached photos of the damaged items as proof of... See more
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I have purchased item from them which was confirmed by email. After 5 days they notified me that my order was cancelled on my request. When I emailed them that I didn't cancel order and still want get... See more
Fast and efficient service from thegrowstore. I’ve ordered 3 times and each time the goods have been posted the same or next day and arriving 24 hrs later. Good prices, I’m very pleased to have discov... See more
Great service and quick delivery which was discreetly packaged. The price was cheaper that most. Will definitely order from grow store again, thank you for the amazing service
Company details
Written by the company
One Stop For All Of Your Nutrients, Kits, Lighting Equipment & Tents From Gro Works UK. Unbeatable Best Prices, Expert Advice & Next Day Delivery. Accept All Payments
Contact info
Unit D1 Brookway, Prenton, CH43 3DS, Birkenhead, United Kingdom
- 01516089900
- info@thegrowstore.co.uk
- thegrowstore.co.uk
Excellent Customer Service
Ordered some pots as I got let down by another company, the pots arrived quickly but 4 were cracked or damaged. The Growstore replaced them really quickly no questions asked. Based on this first time experience I will be using them again and I highly recommend them.
28 May 2025
Unprompted review
Fast and efficient service from…
Fast and efficient service from thegrowstore. I’ve ordered 3 times and each time the goods have been posted the same or next day and arriving 24 hrs later. Good prices, I’m very pleased to have discovered this online store.
17 December 2024
Unprompted review
Very helpful on phone
26 January 2024
Don’t bother!!
Have not received my order! Email does not work from contact page. Stay away!!
1 December 2023
My order was redirected by somebody and…
My order was redirected by somebody and I cannot make a complain to DHL as I need confirmation it was not the seller, but they just do not respond to my emails. Won't be shopping here again.
9 August 2023
Order cancelled
I have purchased item from them which was confirmed by email. After 5 days they notified me that my order was cancelled on my request. When I emailed them that I didn't cancel order and still want get this item there was no reply from them. Luckily they refunded.
27 June 2023
Issue resolved well and quickly, great service
Excellent customer service to resolve an issue. Large order and a few items arrived damaged. I emailed them to ask if they could send replacements and attached photos of the damaged items as proof of the issue. They replied to me directly and quickly saying they would send these out immediately to arrive hopefully the next day. They arrived the next day as planned, very thoroughly wrapped and not damaged. I emailed back to let them know this was now resolved and they took the time to reply thanking me for letting them know.
27 April 2023
Unprompted review
Great service
20 July 2022
Replacement items sent out when first…
Replacement items sent out when first delivery went missing, good communication and very helpful
16 June 2022
Good product arrived on time and in…
Good product arrived on time and in perfect condition all good
30 April 2022
Superb communication and rapid…
Superb communication and rapid delivery. What more can you say ? Highly recommended.
11 April 2022
Absolutely fantastic that's The Grow Store
Made an order which was posted really fast and I received it in a timely fashion, an excellent experience, will definitely be ordering from The Grow Store again, highly recommended, why can't everyone be like The grow Store.
7 April 2022
Fast delivery and good prices
28 February 2022
Great service and quick delivery which…
Great service and quick delivery which was discreetly packaged. The price was cheaper that most. Will definitely order from grow store again, thank you for the amazing service
8 January 2022
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