GreenThumb Reviews 

Greenthumb have finally agreed to waive all charges after 6 days of communications to and fro. I am grateful for their final gracious message.

The local franchise lost its credentials when Green Thumb was ‘taken over’.
When searching for the local branch, the old numbers kept coming up. I complained and was refered to Maidstone branch, who never replied !
What a way to lose all credibility.
What a pity for those good operatives who have lost work.

Terrible. Late treatments, overdue refund amd seemingly nothing the customer service people can do. This all changed when the franchise was sold back to headoffice. Really poor. Am cancelling having been with them for 10 years.

If I could give 0 stars I would… don’t use, they don’t turn up for appointments. made 2 appointment over 2 months Ryan Scott didn’t turn up for either of them. No phone call no email no nothing. Useless company.

The green thumb company breached my privacy , and discussed my contact details with someone from outside the company and they have been contacted by someone else to breach my privacy and to hack my phone and broadband connection.
I raised a complaint regarding this issue with many members of their team by contacting them with many phone calls and emails, but I did not have any response to my complaint.
This issue very serious issue, therefore I advised you not to join this company at all because they are not honest and showed no responsibility for this very serious concerns about my privacy.

Dr E Altlay

What is going on with Green Thumb. Most certainly gone downhill since they have centralised the business, all calls go through to a call centre, even e-mails addressed to the local Green Thumb Branch. Call centre agents and schedulers seem to ignore the customers requests and just give out e-mail appointments that fits better with them. Ignore requests I made to speak to the local branch supervisor, then send him to see me to assess my complaint and that was after my cancellation of a previous appointment to do the Summer Treatment; to which the schedulers had sent in a chap to complete the treatment. With the aid of this young man I managed to get a message to the Branch Supervisor Daniel. I am so very close to actioning option 4 when contacting Green Thumb. Option 4 is to cancel your contract with Green Thumb. When my appointment with Daniel was arranged it was discussed that his new Area Manager would be invited to meet with me as I was so very dissatisfied with the Lawn Restoration Programme. Daniel was told that he [Area Manager] would telephone me. If the Area Manager for Kent reads this, "sir I am still waiting". Now there's a surprise. Gone is the personal touch and interaction. All the "lads" working from the branch servicing Gravesend that I have met are without exception looking for alternative employment. I felt so very sorry for Daniel Gregory who had to listen to my angst as his superior could not be bothered to telephone me to discuss my complaint. Surely managers should lead by example, not take the "Cowards" way out and remain faceless to their clients. Thank you Daniel Gregory for trying to appease the situation on behalf of Green Thumb.
I have already looked up "Greensleeves" telephone number. Rod Merton

Avoid the Peterborough branch at all costs! I paid £142 to have my lawn aerated and scarified (on their recommendation) a few months ago and I knew it was going to look awful just afterwards, but all these weeks later and I virtually have no lawn left and it is completely ruined. They wouldn't respond to my communication for help so I cancelled my account with them and am now left with the cost of hundreds of pounds to have a new lawn laid.

Have been with greenthumb for 15+ years. Went to local office to pay the bill was told can only do online banking which I don't do or or direct debit or pay over the phone. Will be arranging to cancel the service with this company and going elsewhere

With Greenthumb I know that all I need to do is mow my lawn and the rest they take care of.
On occasions I feel I am constantly being prompted to try additional services...mowing,areation.scarifying etc.
Also being informed I may have Chafer Bugs etc..which I don't have at present.
However my current operative Johnny Webb gently tells me what to look out for and always has a helpful and courteous manner about him... a good asset for the Company.
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It's amazing to me that anyone would pay up front by direct debit to any company before receiving the service.
Look in the mirror you have MUG written on your forehead .

How to ruin a brand
I’ve been a customer of Greenthumb for at least sixteen years at two different properties. The franchise operation was a brilliant set up with knowledgeable, helpful lawn experts who you could trust. Easy to contact and well organised. The move to a corporate operation and everything has fallen apart.
My appointments keep being rescheduled with no explanation. My lawn should have been treated months ago, not in a couple of months time, if I’m lucky. Furthermore the communication with the company is very difficult. They take ages to answer the phone. Consequently, I’ve closed my account and will treat my lawn myself.

My windows were cleaned by Dan Gregory last Friday. They had not been cleaned for many years as we could not get a window cleaner after covid.
He did a brilliant job and I am really pleased.

Since takeover by a Swedish company Greenthumb UK have stopped all communications with UK customers. I have made several phone calls and it ends up in a loop of a number of options and you end up only wasting your time. I sent them several emails and reminders and I get standard automated responses. I am chasing them to recover my overpayments which I paid under their direct debit scheme.
I am now frustrated customer and do not know what I can do to recover my money. Can anyone help please?

I have tried many times to ask, why my hard surfaces treatment hasn’t been followed up as booked.i have phoned the Christchurch branch, emailed, but no response!,are there any other people having no response to calls.? They always take payment!! But I can’t get any contact with the branch to see why no call has been made to carry out the work booked.

I have been using Greenthumb for 2 years. As my lawn has not improved I am now trying to cancel my contract. Greenthumb are not responding to any emails and their phone line is always very busy and I cannot get through. I have therefore not been able to cancel the service. It seems that Greenthumb are deliberately making the cancellation process as difficult as possible.

I am very satisfied with the service provided by Jordan of Abergavenny branch. He is unfailingly courteous and helpful. After just 12 months treatments my lawns are looking healthy and verdant.

GreenThumb Bangor Northern Ireland is rubbish. An operative turned up this morning, unrequested, to treat my lawn! My gardener treated my lawns last week and is worried GreenThumb have caused damage. Impossible to contact them as today is Thursday and the phones aren’t manned. What a rubbish business.

Aside from steadily increased prices and sales pressure for additional services the Green thumb franchise in Beverley used to run ok. However since the change in corporate ownership the customer service and reliability has gone to the dogs.
A poor website and centralised telephone customer service with supercilious operatives who acknowledge failings but bring nothing to the task of sorting a declining company who value increased profits more than the clients or their loyalty.

Cancelled my subscription just before the local branch stopped providing the service. Emailed about refund as been paying monthly and not had any treatment done since October ish. Offered a refund of £10. I've again emailed saying why is it this much when I haven't had any treatment for 7 months. Not responding to me. Is there anyway of progressing this through someone to try and get my money back?

Sadly I have today cancelled my direct debit with Green Thumb following the absolutely appalling customer service. I have been with them for many years but they are just not providing a satisfactory service any more and they have also NOT phoned or emailed me following their response asking for my further details from my initial review on 18th May!! Shocking service!!