GreenThumb Reviews 

Just had Mark (Woking) treat the lawn again. Always friendly, polite and very knowledgeable and did a great job. Lawn is looking great.

Great service from Robbie (Edinburgh Franchise).

Great service from Robbie at Green Thumb always very helpful and courteous also very considerate many thanks 🙏 Edinburgh Franchise

Dan Gregory came to treat my lawn. He was very polite and did the job well. My lawn always looks in good condition since I have had Greenthumb look after it. Many thanks.

Excellent reliable service. My lawns have greatly improved and have been admired by friends and neighbours. Dan Gregory often treats my lawns. He is always polite, helpful and cheerful. He carries out the service to a high standard.

Greenthumb scarrified my lawn on Sept 3rd in drought conditions consequently I now have massive bare patches all over the lawn. Despite complaining locally and at head office and pointing out the RHS guidance which says do not scarify in drought conditions all they offered me was overfeeding in spring at a cost of £406.

BIG CHANGE !
GreenThumb , Ringwood, Hants, was great, but in my area has suddenly changed. Poor results with my lawns and does not respond to e-mail or phone calls seeking advice or response. I will be talking to alternative supplier next week!

It brings me some sadness writing this review. I have been with Green thumb for perhaps over a decade and never had a problem. Unfortunately the chap who ran the local franchise left. Recently Green thumb attended the property and left
Me a note saying that they wouldn’t complete the treatment due to there being leaves on the grass and it being too long!! This has never happened before. I have then emailed the company to ask someone to give me a call to discuss the issue. Over a week later I have received no response. I have then rang the company and was advised the franchise has reverted back to the main company. Furthermore, that green thumb are now being stricter with their policies. Having considered the situation I no longer feel that geeen thumb are the right fit for me. I don’t want to be trudging outside, mowing the lawn in winter, and blowing the leaves of the lawn. Especially the last point, it would only take them 3 minutes to blow a few leaves off.
As i say I think there has been a culture shift in the company and this is not going to work for me. If they aren’t willing to blow some leaves off the lawn then it’s not going to work.
On a positive note, the lady I spoke with was very pleasant. I have now cancelled the direct debit and will have a chat with a competitor.

Two Gentlemen ( Ian & Tom from the Worksop Branch )turned up in the time slot that was sent to me the day before. On their arrival they explained to me what they would be doing.
They aerated and scarified my 200 square yard lawn and after they did this they cleared up and left the bags in a area that i asked them too.
Great service and i would and do recommend Greenthumb to family and friends.

It’s simple really
I get exceptional service from the Banbury office and team
In particular Lee is at the end of a phone and recently arrived the morning after my call to the office to deal with outbreak of Fusarium on my lawn
He is a credit to the company and relies on Janet in the office to keep communication flowing
Lee also manages the local area and cares for his role of looking after the customer base and his team
I call the whole setup “ good old fashioned service “ and recommend the local business on the above comments. Thankyou to all. Mike Kidd

Do not waste your money!
I used this company services for 16 months and I am really disappointed.
Firstly the communication with them is very poor every time I had to ring them and escalate an issue yo be solved.
Secondly, for this period of time there was no improvement whatsoever absolutely waste of money!
Along with their services I have been looking after my back lawn and comparing with the front the difference is shocking. My back lawn is times better than the front which has been maintaining by "professionals"
I have given this company so many chances but nothing has changed, just wasted my money!
Apart from this there were times that they didn't turn up on the scheduled day and again- phone calls, complains and reschedulings...
They give you a two hours time slot and never turn up within those 2 hours!
I don't really get how this company has such poor management!!
Do not waste your money guys. It is not worth it going through this nightmare!
AVOID AVOID AVOID AVOID!

We have been with Greenthumb over twelve years in total and up to 2024 we would have given five stars.
Early this year our local franchisee retired and head office took over.
We have absolutely no issue with our operative, Will, who is friendly, helpful and extremely efficient. However dealing with head office twice this year over an issue with weeds in the grass has been the opposite and we were on the point of cancelling our contract of nearly £500 per annum. Eventually a visit this week from regional manger, Rob, has dispelled that course of action for now, much to his positive approach.
Green thumb need a new franchise holder or a total review of head office attitude.

Dan is a great person,happy with his job and explained everything about the garden
Happy with Green Thumb

A very nice young man Dan came today to do a lawn treatment he done a great job .
One very happy customer.Thank you

After 3 years my lawn is finally coming along, but no thanks to greenthumb themselves, a usual operative came round, (I must also add the one on the previous year, said it was his mission , along with the opperative the year before, to ensure to get my lawn to where it should be. The other day when a nutri green was meant to be put down via an email I received a few days earlier the operative came, NO TREATMENTS, and told me to just carry on watering each day when im just watering bold patches, it's been re seeded and top soiled at least 12 times ,3 times this year alone. ive asked for some seed so i can seed and top soil where needed, as the operative the year before allowed this. now this isn't allowed apparently and on the last occasion he never had any seed on his van!! its had numerous aeration but with the machine they use , probably helpful for a farmers field but not for a small garden. so I took things into my own hand and spent at least 8 hours putting 1000's of spike holes into the ground the day before green thumb arrived, and once again compacted my ground even more over the years, then put seed down. That's why it's flourished recently. but I'm still expected to carry on watering bold patches without seed or top soil, daily, after its last seeding and top soil was around 12 weeks ago, the whole process seems futile and a waste of my time and water costs. I've made a call to speak to Derbys franchise boss but he never got back to me, and i may also add its not the first time. There is so much more I can say but I'm getting keyboard angry and annoyed about the service I've received. Let's see if I get a response from this. And I'm never one Daryl for complaining when Not necessary but it's starting to become a joke watering daily after 3 years of treatment when a grass just meters away on public land gets nothing but at least there's grass. I'm very disappointed and hoped after all these years I'd see something without having to put my own graft into the project.

We signed up to Greenthumb for our first treatment in May 2024 after seeing how great my parents lawn was looking after using the company. Initially we noticed improvements with the moss that had been there being treated. However fast forward to now and our lawn looks dreadful, completely brown and patchy. Not only our lawn but my parents lawn whose had always looked great looks just as bad. I’m not sure if they’ve changed what they have used but both our lawns (front and back for my parents) are looking terrible, especially compared to all the lawns from houses around us who haven’t received any treatment. Complete waste of money that we will need to now spend money on trying to improve.

Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡

Cardiff east branch have been amazing
Came to our new build and seeded the garden and the grass has been just amazing!

Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after.

Gentleman that completed the work were lovely and good at what they do.
We opt for the monthly direct debit same as family members and we are so far very happy.

Cardiff east are a great team

What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters

Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.