The Good The Bad & The Robots Reviews 

525
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional communication maintained throughout the entire ordering process and transaction. Many buyers are especially happy with the competitive pricing and fantastic selection of rare collectible figures currently available. Additionally, consumers consistently highlight the extremely secure packaging, ensuring all items arrive safely and in pristine condition every single time. People also note the remarkably prompt and reliable delivery service provided for all of their valuable purchases across the nation. Reviewers emphasize that they will definitely continue shopping here for all their future collecting needs without any hesitation.

What people talk about most

Service

People report high satisfaction with the service, highlighting trustworthiness and professionalism. Reviewers... See more

Product

Consumers express great satisfaction with the product and purchasing experience. Reviewers consistently... See more

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional service and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting exceptional speed and secure... See more

Price

Clients share positive opinions on price, highlighting competitive and fantastic non-inflated offers compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great prices!...thought id missed the item , they had a few in stock without overinflated price, as had been released a while paid using their pay in 3 option and was really surprised when it turned... See more

Rated 5 out of 5 stars

Words can't convey the professionalism they offer, great communication and service is bang on. Price of items are very competitive, one word of advice is if you see what you want pre-order it, once it... See more

Rated 5 out of 5 stars

The best service and prices within the U.K. for 1/6 collectibles. Been using TGTBATR for many years now. Never had a single issue, packages are bomb proof so nothing gets damaged in delivery. Would 10... See more

Rated 5 out of 5 stars

First time buying from GBR after deciding to take the plunge and get into Star Wars Hot Toys. Thought this company would be too good to be true with some truly excellent prices and fast shipping, but... See more


Company details

  1. Figurine Shop
  2. Collectibles Store

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Contact info

5.0

Excellent

TrustScore 5 out of 5

525 reviews

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1-star

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5.0

All reviews

(525)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Impressed

Having visited the site previously having been given excellent word of mouth advice...I have never ordered from Lee before. The world of Hot Toys etc was new to me, but with my sons birthday coming up and a wish list in hand, I reached out to Lee late one evening asking if there were any Supermen still in stock and simply waited till the next morning, but no he got back to me straight away, despite being nearly the early hours of the morning. A few friendly back and forths via email, warm and engaging, I was ordering from the site the next morning. Easy, hassle free, great follow up email at a fantastic non inflated price. The figure was in my house two days later. This is what customer service should be like. Will definitely be ordering from the site again.

25 March 2026
Rated 5 out of 5 stars

Lee is a legend!

Service from Lee is always fantastic - always well packaged and sent quickly. Great communication. Best seller in UK for import collectables.

24 March 2026
Rated 5 out of 5 stars

Great!

Ordering from Lee at TGTB&TR is always a pleasure. Friendly, always ready to respond to queries on Facebook and always ensures a great purchasing experience

21 January 2026
Rated 5 out of 5 stars

Great company!

Great company! They are the best Hot Toys provider in the UK. Far cheaper than Forbidden Planet. Really pleased with the purchase.

13 February 2026
Rated 5 out of 5 stars

Reliable

Reliable, 100% trustworthy and the customer service is outstanding.
The guy who runs the company is a proper nice bloke too.

13 February 2026
Rated 5 out of 5 stars

The best in the UK

Words can't convey the professionalism they offer, great communication and service is bang on. Price of items are very competitive, one word of advice is if you see what you want pre-order it, once it's gone, it's gone. The owner has hooked me up after an item is sold out which makes the experience even better.

11 February 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, communications and transparency. Owner has real integrity and clearly loves the products he sells. Highly recommend.

7 February 2026
Rated 5 out of 5 stars

I have been using TGTBTR for at least 3…


I have been using TGTBTR for at least 3 years now with many orders and have always been very happy with the service I have received-my figures have always arrived extremely well protected and earlier than a lot of other companies would. They have always communicated well and I have found them to have excellent customer service in the event that I have had an issue with a figure and have needed a part replaced. I would highly recommend them.

3 February 2026

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