I can’t express enough how amazing Emerald has been in helping me cancel my subscription! From start to finish, their customer service was not only super fast but also incredibly reliable. I was worri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Please forgive me but I can't leave a proper review because I don't remember buying anything through your company. I received all the emails you sent but I didn't reply because I was trying to find... See more
No problem with recognised transfers and worries Young man dealt with this so quickly Without augmentation Wish all people could be like this smooth query with no disappointment Thank you 🤩... See more
Automatic membership should not be made, need more confirmation..do not do automatic members when not yet created login user and password, because it will look like scam or phishing link..
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Alero is in touch and helping to…
“Alero is in touch and helping to resolve the issue”
SCAM COMPANY
Do not waste your money, it is a scam, do not click on agree to terms and conditions when making a purchase because they will take more money out of your account!!! ,
I have had to stop my bank account, get a new card and new pin just to be on the safe side ...do not believe their reviews either...I have not received what I paid for but they took my money and then two days later took another amount, I found this company on Google, but I can't find them now, they are operating from different countries and on Facebook too , it's a SCAM , BEWARE!!!
Quick and polite response
Great work by the escalation team
Great work by the escalation team, (Paula) it was handled quickly and efficiently
Scam Alert: Unauthorized Debits, Refund Not Issued, Membership Cancellation Impossible
This is a fraudulent company. I was misled by an ad on Facebook and attempted to purchase something then I got subscribed to this company.
They own multiple fraudulent sites, joytoypro.com is one of their sites also.
Let us not just give them bad reviews but we must also mark all the 1 star reviews as useful.
No problem with recognised transfers…
No problem with recognised transfers and worries
Young man dealt with this so quickly
Without augmentation
Wish all people could be like this smooth query with no disappointment
Thank you 🤩
These scammers still haven't got back…
These scammers still haven't got back the full amount they stole from me. Don't believe these scammers! I'll be taking you all to cash out so everyone knows what kind of thieves you are!
Feedback
Nicholan was able to reach out and willing to resolve the issue in the best way he can and I'm elated that he was able to rectify this issue that I'm dealing with before
Good Customer Support by KAI.
Thanks emerald for your assistance.
Thanks emerald for your assistance.
Issue was resolved in a timely manner
Issue was resolved in a timely manner. Thank you
Jamal assisted resolve my issue
Thank you for your assistance
Thank you for your assistance, Emerald. I appreciate it so much!!!!!!
Claire is in touch and helping to…
Claire is in touch and helping to resolve the issue. And my satisfaction was prioritised in a positive manner.
Emerald's Outstanding Support – Quick, Reliable, and Hassle-Free!
I can’t express enough how amazing Emerald has been in helping me cancel my subscription! From start to finish, their customer service was not only super fast but also incredibly reliable. I was worried about the process, but Emerald made it seamless and stress-free. Her response time was lightning quick, and I felt supported every step of the way. If you’re looking for efficiency and top-notch assistance, Emerald has got you covered!
What an absolute scam
What an absolute scam. Clicked to apply for something else entirely. Immediately charged my account from thegardenvip and not only a once off charge, NO, but a subscription every 3 days. When I contacted them to cancel this they say there is a two week cancellation period in which I will continue to be charged. After further complaints I was contacted by Raj who requested I write a 5 star review in order for me to receive a refund. Sorry mate, but this is all you are getting. We cancelled our card and informed the cyber fraud department at our bank. Absolute bunch of scam artists.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








