The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
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Review summary
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I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
Company replied
Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gif... See more
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Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
230 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely product and excellent service
Lovely product and excellent service. I was kept informed of the status of my order up to the point of delivery which was bang on time.
19 February 2026
Reply from the flora lab
Heya Lynda, we love to hear it! I hope you have absolutely loved your products and I hope to see you soon. Kindest, Sophie x
Absolutely fabulous service
Absolutely fabulous service, candles arrived well packed and smelling amazing. Thank you.
15 February 2026
Reply from the flora lab
Hey Emma, thank you so much for your kind review, it honestly means the world! I hope you love your candles and can't wait to welcome you back to The Flora Lab soon xx
Really amazing scents that last and…
Really amazing scents that last and excellent quality. Bought some candle wax at a market and have shopped again on line because so superior to other products
14 February 2026
I'm a bit disappointed
I'm a bit disappointed, as I was really looking forward to experiencing this company's offerings after reading so many wonderful reviews and admiring their attractive products. I decided to purchase the Christmas candle, but its fragrance is barely noticeable. Now, I'm hesitant to try another candle from them.
28 December 2025
Unprompted review
Reply from the flora lab
Heya Helen,
Thank you so much for taking the time to share your feedback, and we’re really sorry to hear that your experience didn’t meet expectations for your Christmas candle. We completely understand how disappointing it is when you’re looking forward to a candle and the fragrance doesn’t come through as you hoped.
Our candles are created with plant based waxes (this one in particular is made with a coconut & rapeseed wax) and it's true that in comparison to parrafin counterparts, the scent can be more subtle, especially if you’re used to stronger fragrances. We do our best and try to create the best scented candles possible but your feedback is genuinely helpful and something we take seriously.
We’d really love the opportunity to make this right and help you find a scent that suits you better. As we haven’t been able to locate your order, please do reach out to us directly at hello@thefloralab.com (pop my name, Sophie, in the title) with any details you have, and I'll ensure we make it right :)
Thank you again for giving us a try—we truly hope we can restore your confidence in The Flora Lab.
Warmest wishes,
Sophie x
The items are stunning and have a…
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's delightful and deeply passionate about her creations and products. I've been a loyal customer ever since.
26 December 2025
Unprompted review
Reply from the flora lab
Amy, thank you so verymuch, this review has really warmed my soul. Thank you so much for taking the time to be such a cheerleader for us, it really does mean the world. I hope you have the most magical Christmas and I can't wait to see you back at The Flora Lab next year xx
Beautifully packaged products which smell divine
Beautifully packaged products which smell divine! Customer support response was very speedy and extremely helpful when seeking clarification around delvery. I have done a lot of my Christmas shopping here- would highly recommend! Thank you :-)
28 November 2025
Reply from the flora lab
Hannah, thank you so very much for the kind words- and always feel free to reach out to ask questions, I love any excuse for a chat. I hope everyone loved their Christmas pressies and I can't wait to see you back at Flora Lab HQ soon :)
Thank you to the team at Flora Lab for…
Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gift set is a present for an event later this month! However, based on reports from friends and subtle hints from my partner they will go down well. Great job.
25 November 2025
Reply from the flora lab
Heya John, Just a little thank you from me, Sophie, the brand owner for placing your trust in us and ordering your Christmas goodies with us. It genuinely means the world and I hope there were some very happy people around your Christmas tree. Kindest regards, Sophie x
Another gorgeous order from The Flora…
Another gorgeous order from The Flora Lab. Wouldn't go anywhere else now.
27 November 2025
Reply from the flora lab
Thank you so much Gemma, always a delight! Hope you had a wonderful Christmas, Sophie x
Faint smell
I'm quite upset about this actually, I was so eager to try this company given all the beautiful reviews and the pretty products. So I bought the Christmas candle and the smell is so faint:(
Now I'm not sure I want to give it a try with another candle...
25 November 2025
Unprompted review
Reply from the flora lab
Hey Frederica, oh no, this review makes me feel so sad :( I'm so sorry that your felt your candle was a little weak; we literally just had an email come through saying how strong they thought their Christmas candle was, so I guess every nose is different.
Just a few little points from me;
Natural-wax candles tend to be a little more subtle compred to their parafin counterparts, so if you're new to the world of plant based wax, this may need to be accounted for.
If you've got a big room or you're a fan of really strong based scents,I'd recommend a wax melt. These are our strongest form of scent and are ideal for high cielings, open plan living etc.
If you've got a moment, drop me a little email and I'll see if we can do anything for you to help you find your perfect scent.
Sophie x
Quick despatch, lovely fragrant
It was quick and easy order and delivery. Love darjeeling delights filling the room (second purchase) although not impressed by scilian sunbeam, not impactful enough, was purchased as darjeeling delights was out of stock.
13 November 2025
Reply from the flora lab
Oh no Kathleen, I'm so sorry about that :( Thanks for the feedback, I'll take it on boad. I do wonder at this time of year, whether we're looking for stronger scents, rather than the light citrus of Sicilian Sunbeam which could potentially get a little lost in amongst the stronger scents going on in our home. But good news, Darjeeling Delights is all back in stock now (p,s the room perfume is GORGEOUS!)
Reply from the flora lab
Hey Janet, thank you so much for the kind feedback, it means the world!
Lovely scents
Bought trial box of melts just started to use but the smells are really lovely
27 October 2025
Reply from the flora lab
Bless you, thank you so much Sarah for the kind words! Hope you found your favourite scent, and can't wait to see you back at the Flora Lab soon! x
Speedy delivery and well packaged
Speedy delivery and well packaged. Oh, and of course gorgeous scents!
25 October 2025
Reply from the flora lab
Bless you Madeline, you're so lovely! I hope you have a wonderful day, you're enjoying your candles and hope to see you back at The Flora Lab soon! Sophie x
Beautiful scents as always!
Bought the Solitude double wick candle as I had not tried this scent before. Beautiful quality candles with inspiring scents. The Flora Lab are my go to candles these days.
11 October 2025
I’m completely addicted to this…
I’m completely addicted to this candles. Best aroma EVER and they last forever !
18 September 2025
Flora Lab continues to be one of the…
Flora Lab continues to be one of the best, long-lasting and pleasant scents to adorn your home with!
5 September 2025
Beautiful candles from wonderful company
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my order came very quickly and carefully packaged. I couldn’t have asked for more.
31 August 2025
Products are gorgeous
Products are gorgeous. They smell amazing. Communication is good and delivery is fast. Met this lady at the NEC Gardeners World show a couple of years ago. Lovely lady & so passionate about what she makes & sells. Been buying from her ever since.
30 August 2025
I love the scents that you produce and…
I love the scents that you produce and that they’re authentic
10 July 2025
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