The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
Company replied
Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gif... See more
Company replied
Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great brand and incredible quality of…
Great brand and incredible quality of products .!!
Amazing customer service online and in person at Herne Hill market.
30 March 2025
Reply from the flora lab
Hey Megan, thanks so much for kind review, you're such a star. Can't wait to see you back at Flora Lab HQ soon :) Sophie x
Floral Lab products are amazing
Floral Lab products are amazing. I love their wax melts. There's a lot of care that goes into their products.
27 March 2025
Reply from the flora lab
Hey Joe, thank you so much for your kind words- it's true, there's alot of care that goes into our products, and we're so appreciative of you supporting us :) Have a wonderful day, Sophie x
Beautiful gift
Lovely wax melts and snail, a present for my niece. Quick delivery, well packaged product. I would definitely recommend flora lab
26 March 2025
Reply from the flora lab
Hey Karen, thank you so much for the kind words, you're such a star! Thank you so much for gifting us, it really does mean the world. Sophie x
was amazing,colourful and eye…
was amazing,colourful and eye catching,a free sample it was great! I gave it as a gift they loved it! The prices are a bit high but great quality for the price!
22 March 2025
Reply from the flora lab
Hey Damla, thank you so much for the kind words, you're truly the best! And on the prices, we do our very best to keep things as low as possible; we're just at that horrible point right now as a small business where we can't afford to buy any more than we do to get cheaper prices. Let's cross our fingers that that will change :) But until then, we've kept wax melts and tealights under £10 so everyone can have the opportunity for beautiful scent. Have the most wonderful day, Sophie
Sophie - a great understander of customer service.
Sophie, who liaised with me over my purchase was the one who made my experience so great.
3 March 2025
Reply from the flora lab
Hey Tamara, thank you so much for the kind words, you're such a star! Hope you loved your goodies and can't wait to see you back at Flora Lab HQ soon :) Sophie x
Wonderful candles with long lasting…
Wonderful candles with long lasting amazing scents, beautifully presented and packaged.
13 February 2025
Reply from the flora lab
Thank you so much for taking the time to write such a kind review Alison, it means the world. Many thanks, Sophie x
I just love these wax melts
I just love these wax melts! My house smells beautiful. I will keep ordering 🥰
30 January 2025
Reply from the flora lab
Rebecca, this genuinely means the world. This is exactly why I wanted to start Flora, so everyone can have their house smelling beautiful! So glad that yours now does! Sophie x
I love The Flora Lab!
I love The Flora Lab! The fragrances of their candles and melts are so beautiful and long lasting. The packaging designs are absolutely gorgeous and very distinctive. The Flora Lab's prices are very reasonable considering how high quality their products are. I also love their recyclable and sustainable packaging.
9 January 2025
Reply from the flora lab
Rachael, what a review, this genuinely means the world to me. Thank you so much! We're so lucky and grateful to have you on team Flora <3 xx
Ray of sunshine
Gorgeous wax melt selection boxes and burner. A ray of delicious scented sunshine in this gloomy weather! Will absolutely be returning when I've decided on my favourites.
12 January 2025
Reply from the flora lab
Thank you so much Rebecca, I'm so glad we brought a little bit of sunshine to your day and can't wait to see you back at Flora Lab HQ soon :)
I have ordered from the Flora lab…
I have ordered from the Flora lab several times. I just keep going back for more! Their scents are vibrant and beautiful. My favourites are Dark Cherry and Scillian Lemon. It comes in sustainable, lovely packaging.
25 November 2024
Unprompted review
Reply from the flora lab
Thank you so much for taking the time for your review, it honestly means the world. And it was such a delight to meet you at Top Drawer :) have a wonderful day, Sophie
Always good products and services from…
Always good products and services from this business
5 January 2025
Reply from the flora lab
Thank you so much Tracey for the kind words, it honestly means the world :) Have a wonderful day, Sophie
Approached this stall in Milton Keynes…
Approached this stall in Milton Keynes today as the product packaging and flowers caught my eye. I bought a candle and some wax melts as some little presents for family members, they smelt absolutely amazing. The lady who served me (I believe the owner) was so lovely and her service was 10/10. I will 100% be a returning customer as I know some people that will love the wildflower bouquets!
21 December 2024
Unprompted review
Reply from the flora lab
Ahh Marie, thank you so much for the kind words, it honestly means the world. So happy to meet you at MK and hope to see you back with us soon. Have a wonderful day, Sophie
Reply from the flora lab
Hey Tanwen, thank you so much for your order, it means the world. Hope you have a lovely day and your wax melt selection boxes are still going strong. Sophie x
My delivery has yet to arrive
My delivery has yet to arrive and after I complained they asked me amend my review refund my money if the candles do not arrive tomorrow as I said I paid over for £100 for these goods. You should be using reptile delivery companies so no I won’t amend my review how dare you ask someone to do that who had not received their expensive items
Update 11/12/24 my delivery has still not arrived poor customer service for expensive goods
30 November 2024
Reply from the flora lab
Heya Christine,
Firstly thank you so much for your order; it genuinely means the world and I'm so sorry your parcel hasn't arrived yet.
I've had a quick look into your order and it shows that Royal Mail has tried to deliver your parcel on the following dates;
6th December
7th December
8th December
& you've rearranged delivery for the 9th December.
Fingers crossed that your parcel is successfully delivered tomorrow and if you need any further help, just let me know.
If there was a chance you could adapt your review to reflect the service of our business (The Flora Lab) instead of Royal Mail I genuinely would be so grateful. We work really hard to provide tip top products and service and to see a one star review due to failed delivery attempts is heartbreaking 😢 ofcourse I completely understand if not but I hope when you do receive your candles, you do love them ❤️
Kindest regards,
Sophie
Hands down the best candles ever…
Hands down the best candles ever made.ive tried so many premium brands and none are on par with the flora lab. The scents are beautiful with a strong throw and so much nicer than your run of the mill scents. The packaging is beautiful, the candles burn evenly and last for ever. And finally,the owner,her care and communication stands out heads above other companies. I will be a constant re purchaser
4 December 2024
Unprompted review
Reply from the flora lab
Joanne, thank you so much for your kind words, it honestly means the world. These are the reviews that keep you going, so I can only say thank you. Can't wait for you to see what we have planned in the coming months, I'm crossing my fingers that you'll love them :)
Gorgeous Christmas candles
Gorgeous Christmas candles beautifully packaged, delivered carefully and on time with a lovely free gift of a Sweet Smokin’ Bourbon candle.
28 November 2024
Reply from the flora lab
Bless you, thanks so much Margaret for writing such a beautiful review, it really does mean the world. Hope you have a wonderful day, Sophie
Absolutely love these candles
Absolutely love these candles, packaged so well beautiful boxes pure luxury
28 November 2024
Reply from the flora lab
Heya Ruth, thank you so much for sending such a lovely review, it really does mean the world. I hope you have a great day and enjoy your candles, Sophie x
I hadn’t found any wax melts that I…
I hadn’t found any wax melts that I really like because they always smelled chemically or kind of synthetic. These ones are beautiful. So far I’ve gone for the selection boxes to find out my favourites
11 November 2024
Reply from the flora lab
Hey Siobhan, thank you so much for your review, it really does mean the world. I hope you love your wax melts and I can't wait to hear which one is your favourite x
Christmas in wax
I purchased the 'Christmas' scent wax melts from 'Herby Jacks' shop in Ambleside, in the Lake District, a gorgeous little shop known for it's great range of scented items.
This Christmas scent really is the smell of Christmas personified in wax melts. I absolutely love them.
I have now looked the business up online and made a direct order of more wax melts. A new regular customer for sure...
24 November 2024
Unprompted review
Order and delivery were all excellent…
Order and delivery were all excellent and I and thrilled with the candles
14 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.