My buy one get one free order kept defaulting to two of the same colour when I repeatedly chose different colours. Had to re-start order several times to get the two different colours I wanted. That s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cost & Shipping are A Lot, but...
First...for this cost, I shouldn't have to pay any shipping charges. Blankets are nice, but they do snag easily and washing has made my first two pill-ball on the inside leaving quarter sized lumps of fabric/fluff (as it seems there are 2layers sewn together). That said I do like the weight and breathability
Don't be fleeced by the Fleece Company
Horrible customer service! They don't respond in a timely fashion. The only way to contact them is by leaving them an email and they do not respond for at least a day or two. You are unable to change anything about your order once it is placed, even if you do it immediately.
We ordered 2 queen-sized blankets and the size of each of the blankets were no larger than a child's bed. The company either sent us the wrong size or they are scamming people. They expected us to return the blankets at our expense.
The quality was very poor as well because they don't look like they will last very long if you put them into a wash machine. I stronly recommend anyone to NOT take a chance ordering anything from this company!
You have to pay for shipping and handling and it took a while to be shipped and delievered.
You are much better off ordering from a department store or from Amazon.
**** Save yourself the aggravation from being fleeced from the Fleece Company!!!!!!****
Easy shopping and fast check out
Easy shopping and fast check out! Can't rate the product, I have not received yet.
I’ve been wanting a muslin blanket big…
I’ve been wanting a muslin blanket big enough for my bed for YEARS! So excited to receive this one!
Navigating the app was easy
Navigating the app was easy! I am so delighted with the by one get one !! Now pillow cases reduced! Thank you
king size muslin blankets
I ordered king size muslin blankets. I love that they are so breathable. I don’t wake up drenched in sweat. The only thing, I want it to be a bit bigger. I should have ordered the king xl. Other than that, the quality, style, and colors are all worth it! I will be ordering more blankets and pillowcases in more colors!
The best blankets ever ❤️ I have 5 of…
The best blankets ever ❤️ I have 5 of them and love them all
Definitely NOT as advertised.
Definitely NOT as advertised or shown on various social media platforms! I ordered 2 x Queen size (150cm x 200cm) muslin blankets in the 'buy one, get one free' offer. They took a long time to arrive. The actual size? 98cm x 187cm! They are also much thinner and of an inferior quality than advertised and expected. Very disappointing. I'm still in discussion with them about returning the items - they are saying I must pay the postage, but I believe that legally I don't, as the items are defective. I would strongly urge you NOT to buy from this company.
Easy ordering great sale
Question integrity of company
Question integrity of company. Will grade value of material when received. Did not see a clear photo of fabric density; seems transparent.
Easy to use website
GREAT CUSTOMER SERVICE - NOVEM
Order wasnt delivered due to an incorrect delivery address. Address was corrected, but still no delivery.
Novem emailed me daily and eventually resent order to the correct address
Great customer service from Novem
measurements are off
i love the marketing, hence why i ordered! the cream floral design is actually white when you get it. and size up! i ordered a queen for my bed, did the measurements, and my "queen" is the width of a twin. length is good; width-not even close. i would suggest shopping for a muslin blanket would be better in person so you can see what you are getting rather than ordering thru The Fleece Company. i do love the feel of the blanket but sadly paid a lot for a couch blanket instead of the plan for my bed!
Positive Experience
Having dealt with the fleece company, the service and quality of the goods we received were of a high standard. Having dealt with Sara, she was most accommodating in assisting us with any queries we had and feel she is an asset to your company and look forward to dealing with her again.
Easy to order
Easy to order. Nice selection of colors. And a nice bargain at BOGO.
I dont know how this company has great…
I dont know how this company has great reviews. They are scammers. I, like many others, ordered queen sized muslin blankets. They are barely twin sized and so thin they are more like gauze. They wouldnt refund the difference between two sizes and said i could return them on my dime-to Germany! That would three times the cost of the purchase. Their company name is appropriate. Everyone who buys gets fleeced
It was very easy to shop this way
It was very easy to shop this way. I can’t wait to get my blankets. One is for my daughter and one for me. Great price!
I have been exploring this product and…
I have been exploring this product and keep coming back to this company!!
The blankets were shocking quality and…
The blankets were shocking quality and too small. Shipped directly from China. I had to return them to Germany. The Fleece company could not supply me with any shipping details like a telephone number, EORI or IOSS number, so I could not send them back postal service. The only option was to ship them back by courier, at just under half the total cost of the blankets. Plus they charge £18 handling fees once it reaches them. This meant that I would get out less than half of what I originally paid, they offered me a 40% which I felt forced to accept. Very very unhappy with the items and the returns for this company. DO NOT BUY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








