The Fleece Company Reviews 

6,267
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, finding them comfortable and well-made, often highlighting the use of natural materials like muslin. Many people also found the ordering process straightforward and efficient, appreciating the attractive prices and various deals, including buy-one-get-one-free offers. However, some customers also noted issues with product sizing, reporting items arrived significantly smaller than advertised. A few other people also felt that product colors did not always match descriptions or expectations, and some reviewers experienced problems receiving only one item instead of two from BOGO offers. Additionally, there were mentions of high shipping costs and extended delivery times.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing dissatisfaction regarding product... See more

Quality

Customers consistently note positive experiences with quality, praising the gorgeous colors, softness, and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy to navigate... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing apprehension about delivery... See more

Price

People report ambiguous experiences with price, with some finding prices reasonable and even phenomenal,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My buy one get one free order kept defaulting to two of the same colour when I repeatedly chose different colours. Had to re-start order several times to get the two different colours I wanted. That s... See more

Rated 4 out of 5 stars

So far the ordering experience has been easy and problem-free. I liked the discount offered for an additional set of pillowcases at 40% off after placing the initial order. I can't vouch for the blank... See more

Rated 4 out of 5 stars

I have not received my blankets yet so I can’t speak on that yet but the ordering process was easy enough and I love a buy one get 1 free offer. One negative though your timer on my special offer for... See more

Rated 4 out of 5 stars

The blanket I ordered came arrived much smaller than the size listed on the website. Contacted customer service and after a few emails and pictures, Justine took care of the problem and a new blanket... See more



Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Replied to 93% of negative reviews

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4.0

All reviews

(6,267)

5,824 reviews in the last 12 months

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Rated 4 out of 5 stars

Cost & Shipping are A Lot, but...

First...for this cost, I shouldn't have to pay any shipping charges. Blankets are nice, but they do snag easily and washing has made my first two pill-ball on the inside leaving quarter sized lumps of fabric/fluff (as it seems there are 2layers sewn together). That said I do like the weight and breathability

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Don't be fleeced by the Fleece Company

Horrible customer service! They don't respond in a timely fashion. The only way to contact them is by leaving them an email and they do not respond for at least a day or two. You are unable to change anything about your order once it is placed, even if you do it immediately.
We ordered 2 queen-sized blankets and the size of each of the blankets were no larger than a child's bed. The company either sent us the wrong size or they are scamming people. They expected us to return the blankets at our expense.
The quality was very poor as well because they don't look like they will last very long if you put them into a wash machine. I stronly recommend anyone to NOT take a chance ordering anything from this company!
You have to pay for shipping and handling and it took a while to be shipped and delievered.
You are much better off ordering from a department store or from Amazon.
**** Save yourself the aggravation from being fleeced from the Fleece Company!!!!!!****

31 May 2026
Unprompted review
Rated 5 out of 5 stars

king size muslin blankets

I ordered king size muslin blankets. I love that they are so breathable. I don’t wake up drenched in sweat. The only thing, I want it to be a bit bigger. I should have ordered the king xl. Other than that, the quality, style, and colors are all worth it! I will be ordering more blankets and pillowcases in more colors!

3 August 2026
Unprompted review
Rated 2 out of 5 stars

Definitely NOT as advertised.

Definitely NOT as advertised or shown on various social media platforms! I ordered 2 x Queen size (150cm x 200cm) muslin blankets in the 'buy one, get one free' offer. They took a long time to arrive. The actual size? 98cm x 187cm! They are also much thinner and of an inferior quality than advertised and expected. Very disappointing. I'm still in discussion with them about returning the items - they are saying I must pay the postage, but I believe that legally I don't, as the items are defective. I would strongly urge you NOT to buy from this company.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

GREAT CUSTOMER SERVICE - NOVEM

Order wasnt delivered due to an incorrect delivery address. Address was corrected, but still no delivery.

Novem emailed me daily and eventually resent order to the correct address

Great customer service from Novem

27 July 2026
Unprompted review
Rated 2 out of 5 stars

measurements are off

i love the marketing, hence why i ordered! the cream floral design is actually white when you get it. and size up! i ordered a queen for my bed, did the measurements, and my "queen" is the width of a twin. length is good; width-not even close. i would suggest shopping for a muslin blanket would be better in person so you can see what you are getting rather than ordering thru The Fleece Company. i do love the feel of the blanket but sadly paid a lot for a couch blanket instead of the plan for my bed!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

Having dealt with the fleece company, the service and quality of the goods we received were of a high standard. Having dealt with Sara, she was most accommodating in assisting us with any queries we had and feel she is an asset to your company and look forward to dealing with her again.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I dont know how this company has great…

I dont know how this company has great reviews. They are scammers. I, like many others, ordered queen sized muslin blankets. They are barely twin sized and so thin they are more like gauze. They wouldnt refund the difference between two sizes and said i could return them on my dime-to Germany! That would three times the cost of the purchase. Their company name is appropriate. Everyone who buys gets fleeced

3 August 2026
Unprompted review
Rated 1 out of 5 stars

The blankets were shocking quality and…

The blankets were shocking quality and too small. Shipped directly from China. I had to return them to Germany. The Fleece company could not supply me with any shipping details like a telephone number, EORI or IOSS number, so I could not send them back postal service. The only option was to ship them back by courier, at just under half the total cost of the blankets. Plus they charge £18 handling fees once it reaches them. This meant that I would get out less than half of what I originally paid, they offered me a 40% which I felt forced to accept. Very very unhappy with the items and the returns for this company. DO NOT BUY

30 July 2026
Unprompted review

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