I ordered my liquid on 2nd July expected delivery 4th july. Emailed on emailed on 7th July to chase delivery when no rely. Not impressed with the service. And still no fluid and £ 20 out of pocket.
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See what reviewers are saying
Easy ordering process, good reasonable prices and great delivery service, was quick and on time without any hassle...
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Company details
Written by the company
The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.
Contact info
United Kingdom
- Support@theecig.co.uk
- theecig.co.uk
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Hasn’t replied to negative reviews
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Fast delivery and lovely flavours
Always high quality Vape Juices
Always high quality Vape Juices. Wouldn't shoo anywhere else. Just need to restock the 20mg nic nic salt shots 😁
Beware of this company
Beware of this company, sent out dodgy vapes not once but twice, ask me to send back which I did at my own expense! said the would replace and give me freebie as compensation, next thing I know I have a email for a refund which I still have not received over a week later! Now completely ignoring me. Real Micky mouse company if you’re thinking of using them think again!
Tastes just like crystal bar disposables
My husband has tried so many menthol juices but this one tastes just like the crystal bar disposable that he likes
Awesome service
Easy shopping experience
Easy shopping experience. Plenty to choose from, each product had a clear description on the website to help me choose exactly what I wanted. Very happy indeed!
Excellent service
Always easy to navigate their website
Always easy to navigate their website, best site for vape deals.
Good product and fast delivery.
I had an issue placing the order which…
I had an issue placing the order which I contacted them about which was resolved so quickly very impressed and quick delivery
The website was easy to navigate and…
The website was easy to navigate and the selection of products in stock was great the products themselves arrived promptly and I was informed of order dispatch and delivery so it made receiving my items straight forward and hassle free
Super fast delivery
Super fast delivery, vape juice is great, flavour spot on! Especially as no nicotine
Beware. Fraudulent Financial Practice.
Just filed with the bank. Order confirmed and age verified Monday 17 July. Website states orders placed after 1pm are shipped next working day. Emailed Wednesday and Thursday, and spoke to ECig HQ (hunted down the number 0330 165 9977) Accounts office Friday. Monday 24 July, FINALLY receive a reply from Elijah, Online Manager. He claims security put my order on hold due to fabricated card issues. Replied that my account was debited immediately, and to fulfill my order or issue a refund in 24 hours. As of today 26 July Wednesday, it is 48 hours and still no reply nor shipping confirmation.
Order on a Monday
Order on a Monday, Paid for 1-3 working day delivery & my order wasn’t dispatched until the following Wednesday. I tried contacting them and no response and when I eventually got one they just lied about what had happened and didn’t actually dispatch what I originally ordered. I responded to them stating that I had evidence they were lying and I didn’t get a response or an apology. I will not be using them again.
Absolutely terrible experience
Absolutely terrible experience. Ordered nic salts for the first time, paid for the 3-5 day delivery. Its been over a week and radio silence from their end. I sent emails and DMed their instagram because they dont have a contact number, to which I got a single reply that the item is out of stock and they're "sorry". That's it, didnt give me a time frame of when they'll send the stuff. And then went silent again. I'm trying to get a refund now but even then all I'm doing is waiting for them to reply. Crazy how they're doing business lol
Prompt delivery
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