The Dice Dungeon Reviews 

378
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers consistently highlight the exceptionally fast delivery times across regions and the remarkable quality of the items purchased. Reviewers also express strong satisfaction with the careful protective packaging, competitive pricing, and the friendly support staff. Many enthusiastic consumers appreciate having a reliable online place to find hard-to-find products at reasonable retail prices without hassle. Some reviewers were not happy with occasional delivery delays, slow tracking updates, and unexpected shipping fees upon arrival in some regions. A few customers also reported experiencing minor issues such as receiving incorrect items or incomplete pre-orders unexpectedly.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting beautiful designs, great weight, and... See more

Delivery service

Customers report positive experiences with delivery_service, highlighting consistently fast shipping times... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in great... See more

Staff

Users describe positive interactions with staff, noting that the team and owners are an absolute pleasure to... See more

Order

Reviewers highlight ambiguous aspects of order, experiencing mixed delivery timeframes. Several customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and products! I pre-ordered two sets of dice from them, and I let them know I only received one of the sets. Though I didn’t receive a response to that email through another email, t... See more

Rated 5 out of 5 stars

Excellent from the dice dungeon. Ordered a couple of products off their website which I found easy to navigate. Order was quickly despatched and received a few days later. Kept informed via email abou... See more

Rated 5 out of 5 stars

I bought 2 sets of D&D dice for a gift both were excellent quality and had beautiful coloured inlays. One set was on sale so was extremely good value. Speedy delivery and great communication. Will de... See more

Rated 5 out of 5 stars

Awesome product, the DM was very happy, nice packaging, nice case for the dice, the die itself was better than expected.


4.6

Excellent

TrustScore 4.5 out of 5

378 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(378)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, I love it and my sister-in-law like mine so much that I ordered her one for Christmas. Customer service was fast and accurate

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing dice

Ordered a set of metal dice as a birthday present for a friend. Ordered on Sunday, dispatched next day. I emailed regarding the order as it hadn’t arrived 6 days later but this was purely due to Royal Mail delays. They were also very quick to respond to me.

Friend was very happy and I will definitely be ordering from them again for myself and future nerd gifts 😁

16 October 2023
Rated 1 out of 5 stars

Do not buy here if you live in the EU

I ordered a DND Travel Bag Of Hoarding, but the package never made it past German customs.
They even wanted me to pay the shipping costs for their failed attempts.
They didn't tell me what didn't work and in the end they stopped contacting me altogether.
Only after more than a month without a parcel, and setting a deadline was the money refunded.
If you live within the EU do not buy from this shop as they clearly cannot deal with customs processes.

20 October 2023
Rated 4 out of 5 stars

Great accessories, affordable resin dice leave something to be desired.

Purchased the Witching Hour resin dice, hexagon presentation box and a folding dice tray. The box and tray are superb and fast delivery, however the dice have scuffs, half of the dice do not have the secondary colour (purple), and the D20 has no colour at all, only clear resin with the tiniest hint of green and a massive air bubble.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, kept in touch about how the order was going and when they were shipped. Which was really helpful as you knew what was happening. The dice themselves are beautiful! We used them as a gift and they loved them. Will definitely be coming back again for more dice!!

27 September 2023

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