Excellent service and products! I pre-ordered two sets of dice from them, and I let them know I only received one of the sets. Though I didn’t receive a response to that email through another email, t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent from the dice dungeon. Ordered a couple of products off their website which I found easy to navigate. Order was quickly despatched and received a few days later. Kept informed via email abou... See more
I bought 2 sets of D&D dice for a gift both were excellent quality and had beautiful coloured inlays. One set was on sale so was extremely good value. Speedy delivery and great communication. Will de... See more
Awesome product, the DM was very happy, nice packaging, nice case for the dice, the die itself was better than expected.
4.6
Excellent
378 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the fault of the company, but delayed delivery.
Not the fault of the company, but although the package was dropped off at Post Office on 02nd of April for delivery, it disappeared off tracking until 10th and was finally delivered 12th.
Package did arrive intact and happy with my purchase, just disappointed took so long to arrive.
1 April 2024
Very prompt dispatch.
2 April 2024
Dice arrived on time and as pictured
Dice arrived on time and as pictured! No complaints!
22 March 2024
Paid for delivery and it came 2 weeks…
Paid for delivery and it came 2 weeks late. Ps. I emailed you on 11th and by surprise it came 3 days later. I suspect it wasn't Royal mail fault. And I never got any response to my email. Very poor communication. Would not recommend to anyone!!!
6 March 2024
Reply from The Dice Dungeon
Hi,
Thank you for the review and your feedback. I don’t see an email from you regarding your issues with this order so apologies if this was missed by us.
I note that you placed your order on 5th March and was dispatched by us on the same working day to Royal Mail.
Unfortunately on this occasion it appears Royal Mail didn’t scan it into their system until the 12th March and arrived with you on the 14th, 9 days (6 working days) following the order date. This is frustrating for us as it is out of our control once we have dropped it off.
We aim for customers to receive all orders by working day 5 at the latest so I’m sorry to see it arrived 1 day late compared to our website guidance.
Thanks again for the review and I hope our explanation makes sense and your dice were satisfactory.
Ben - Dice Dungeon
Amazing
The dice are great, I had an issue with one missing and they instantly sent out a replacement with no fuss
25 February 2024
Fab items and arrived quickly!
4 March 2024
Ordered was told it was sent but wasn’t…
Ordered was told it was sent but wasn’t handed to Royal Mail. Had to cancel and get a refund as the order was too late for my game. Really disappointing
28 February 2024
Amazing quality and delivery speed…
Amazing quality and delivery speed highly recommend!
20 February 2024
Dice 10/10 would like an additional EU tax warning
The dice I recieved are amazing, by themselves I would deffinetly give this a five star review.
I have but one suggestion; I'm used to (if the prices are in €) assuming that this is the final price I will pay for the product. As it stands the UK left EU and of course on top of the price paid on the webside (based on the conversion rate I pressume with UK tax) I also had to pay my own country tax of 22 % of the purchase. Which is a heafty price. I know this is in my domain to keep track, but I would like there to be a reminder that additional taxes might apply. Maybe even remove UK tax if it's not relevant.
25 January 2024
Extremely quick service
After WotC postponed the release of "The Deck of Many things", The Dice Dungeon managed to receive their copies and get mine sent to me at an extremely Quick pase. After such a long wait, I was worried how long it would take business in the UK to get it out and was met with the great surprise of only a few days
25 January 2024
Brilliant as always!
The Metal dice are beautiful & well made as always.
Have bought several sets of various types of dice from here over the past few years for my boys and myself.
Dice Dungeon have always been reliable and I’ve always been very happy with the purchases.
I’ll be back for more!
30 January 2024
I bought a good item
I bought a good item. It is packaged well enough. Delivery was also fast.
2 February 2024
Delivered what I wanted promptly.
7 January 2024
Amazing dice, excellent service
Not my first purchase from Dice Dungeon. their metal dice are beautiful, well made, and fun to roll. Presentation and packing are excellent and delivery was timely as always.
21 November 2023
Quick delivery and the products arrived…
Quick delivery and the products arrived well packaged.
26 November 2023
Excellent customer service
Excellent customer service, I made a mistake on my order emailed and it’s was sorted straight away.
Delivery was very quick and my son was over the moon with his dice.
23 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.