The CPAP Store Reviews 214

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional value, noting that prices for products are significantly lower than those found elsewhere, often by half or more. The ordering process is described as effortless and the website is easy to navigate, making it simple to find and purchase items. Reviewers consistently praise the fast and efficient delivery service, with many receiving their orders within a few days, often sooner than expected, and items arriving in perfect condition. The overall service is frequently commended for being professional and personal, with a good selection of products readily available. However, some people mentioned a minor annoyance of needing to create an account to view prices. Additionally, a few customers experienced issues with Canada Post shipping, where parts did not arrive, and one reviewer reported being refused a return or refund for an unused product that did not fit their machine.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting that prices are fantastic,... See more

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, reasonable prices,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick shipping... See more

Service

Customers consistently note positive experiences with service, often highlighting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 50% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

on line purchasing was easy and the delivery was fast and efficient. Any queries were promptly answered.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

My first-ever purchase from The CPAP…

My first-ever purchase from The CPAP Store of a CPAP machine and mask was amazingly. Great prices
compared to stores in Vancouver! Effortless ordering and very quick 2 day delivery. I am telling my friends to pass the word to their contacts that they should switch to The CPAP Store.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Here's the facts

Here's the facts, I went to a sleep apnea clinic, they charge 1800 to 2200 bucks for the resmed 11 cpap machine, Here at the cpap store I get the same machine, with a mask, and 12 filters, I paid 1000 total after tax.

What does that say about those sleep apnea clinics? It says to me they are ripping off the system, your benefits, your insurance company if your using one, or you personally if you dont have benefits.

I can't stand seeing companies take advantage of this type of medical equipment and the people that need them. Why charge double? Why pay double?

I ordered my new machine and it showed up the very next day, im talking 20 hours later.

If you want affordability in this economy and you want great service and fast service, this is the place to go. I swear you will be happy, at least happier than paying double to some D-bag company that's ripping everyone off.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

ordered a cpap machine late on wednesday and it was shipped on thursday after I received personal call from them ensuring I had ordered the correct machine for my needs and it was delivered by Canada post on the Monday. exceptional lvl of service - thanks guys

4 December 2025
Unprompted review
Rated 5 out of 5 stars

The CPAP store - Good Prices, Quick Service

This was my first time using the website. I found it easy to navigate and the prices seemed to be comparable to other sites. And I liked that it's a Canadian company, out of B.C.

My order arrived in four days and I am in the process of getting used to the new mask. The CPAP Store has been in contact by email to make sure things are good. I think I will be using this company in the future for my supplies.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and machine

The representative, Lynn, was very helpful, friendly and patient. Thanks, Lynn.
Received Resmed Airsense 10, frame and accessories within 4 days of ordering.
Love the quietness in the bedroom now!
We highly recommend The CPAP store and Resmed Airsense 10.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

My first order with the CPAP Store was fantastic!

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2 the price. I always thought these were way too expensive given what they are and it turns out that is true. I wish I had discovered the CPAP Store sooner but am glad I did now and all of y supplies orders will be placed there in the future.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arrived less than a week later (shipped from BC to Ontario). They offer a good variety of machines and accessories. The product arrived safely and in perfect condition.

20 November 2025
Unprompted review

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