The Country Manor Reviews 

140
•
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

Disappointing first visit — poor organisation and cleanliness We visited The Country Manor on Sunday as a family of six after hearing good things. Unfortunately, our experience fell wel... See more

Rated 5 out of 5 stars

Ive now been twice to this lovely place for their stunning carvery on a Sunday, the food is always amazing, plenty of meat, never thinly sliced like some chain pubs lol. Plenty of choice on veg also... See more

Rated 5 out of 5 stars

We had the most amazing wedding at The Country Manor! Lauren made the planning so stress free and went above and beyond. The staff added to the amazing atmosphere always full of smiles and working... See more

Rated 5 out of 5 stars

Absolutely best Sunday carvery and abundance of choice , and the large serving of meats was just what I love , been a carnivore ,although they certainly catered for none meat eaters too. The staff wer... See more

Company details

  1. English Restaurant

Written by the company

We offer a English Restaurant with bar. A superb barn venue for all you parties , weddings and celebrations available to hire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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No recent history of asking for reviews

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4.4

All reviews

(140)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Wouldn’t book an event or step foot in…

Wouldn’t book an event or step foot in the place again! No compassion towards the family of my 19 year old cousin who’s wake you was supposed to accommodate for, absolute shambles & the owners need a lesson in manners. Ruined a day that we can’t redo & have no compassion. Disgusting

31 July 2024
Unprompted review
Rated 5 out of 5 stars

What a gem of a place this is

What a gem of a place this is , the food was amazing presented immaculately..
The views from this pub are breathtaking, it’s a must for either food or enjoying a perfect pint ..
Lauren and her staff are polite and very helpful..
We will definitely be returning

2 August 2024
Unprompted review
Rated 5 out of 5 stars

My 60th at this wonderful venue was…

My 60th at this wonderful venue was made so special by the friendly and welcoming staff. The venue decor is amazing. My party was in the function room and it looked stunning. The food was delicious and the children had great fun in the outside play area.
Thank you The Country Manor for the wonderful memories of a very special time with my loved ones. We will be back very soon.

28 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor service, rude staff

I've held off from writing this as I was part of a large childrens function where our event organiser has been awaiting a refund due to very poor service. After 3 weeks of daily emails, and lack of communication and willingness to accept responsibility on their part, we have finally received a partial refund for the event.
However, as a parent of a child who was attending the event, I had joined friends in dining in the restaurant. We were not volunteers/chaperones to the function, just a group of parents having food and drink, yet we were approached a number of times regarding ongoings with the function. There were enough volunteers to deal with anything arising yet the staff did not seem to acknowledge this.
Food wise - I had personally ordered a salad and a side of chips. I do admit that the food itself was nice, however, my side of chips arrived, then a good 20 minutes later (with no excuse or apology, after friends had all eaten) my salad arrived, serve with a side of arrogance and misery.
Unfortunately I will not be recommending this venue which is a shame because I never once had any issues when it was 3 Acres / Quarry House.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service I’ve ever known

We booked our school year 6 prom based on previous years bookings. We paid for a package that included 16 items sadly when we arrived we only received 8 of the item.
No chocolate fountain, no photographer, no mirrored welcome sign, no glitter face paint, no dessert provided. Just to mention a few.
The balloons were reused from a function the previous week with a very few small balloons added (not the red theme we had requested). The table decorations were nothing short of laughable (literally a log sat in a table),
The music supplied by country manor had explicit words and had to be asked to be changed.
The party was 6-9pm the food arrived at 8.15pm far too late, it was not labelled clearly, there were no gluten free options and no dessert provided. The allergy and food knowledge was shocking. When asked if the food was halal the lady answered with ‘it’s all halal’ despite pork pie and sausage rolls being provided, when questioned she said ‘oh yea that’s not’ then she seemed completely confused that there is a difference in halal chicken and non halal chicken, very concerning.
The man that was looking after the full party single handed was not enough, they ran out of glasses, then out of cardboard cups and the children ended up using straws to communally drink out of jug. Disgusting.

Whilst all this is shocking what was worse was the attitude of the management when we complained, on the night they said we had not paid for the package we had, they soon realised we had and not so much as an apology. Throughout our complaint no remorse, undertones of sarcasm and plain rudeness. 12 days of emails, arguments and then a further 12 days of repeatedly chasing a promised refund and we have finally received a refund.

I will never recommend or use country manor again.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Good pub food

Just been for a spur of the moment meal. Friendly staff and good service, they accommodated us with our dog, sitting us in the bar. Good tasty pub food served piping hot on hot plates. We will be taking our friends there in the near future.

2 May 2024
Unprompted review

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