Banner for Octopus Energy for Business

Octopus Energy for Business Reviews 

586
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 536 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members who consistently go above and beyond to resolve complex billing queries, account updates, and switching problems with remarkable efficiency and dedication. Consumers consistently highlight the exceptionally fast response times, noting that getting in touch with knowledgeable support agents by phone or email is remarkably quick, friendly, and straightforward. However, some customers also noted occasional communication challenges, mentioning difficulties understanding certain representatives during phone calls or experiencing less consistent service. A few reviewers specifically experienced minor delays with meter readings or faced language barriers when trying to resolve problems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting short wait times and efficient support.... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, efficient, and... See more

Service

Customers had positive experiences with service, highlighting efficient support and competitive prices.... See more

User experience

Consumers find user experience to be positive, highlighting a hassle-free and straightforward switching... See more

Response time

People report positive experiences with response time, highlighting how quickly their queries and calls are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a new customer and was impressed. Mia was easy to understand, responded to all of my questions and clearly knew about all the odd things: change of account holder name, correcting the address, dif... See more

Company replied

Rated 5 out of 5 stars

Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more

Rated 5 out of 5 stars

I was connected to an adviser (Tiffany) within minutes of ringing. Tiffany was able to see the issue and understood the problem with the standing charges very quickly. Although she was unable to take... See more

Rated 5 out of 5 stars

Octopus Energy is the best energy company out there. I have had a business for over 40 years and they are best energy company that I have ever dealt with. Their prices are competitive and their adviso... See more


Company details

  1. Energy Supplier
  2. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(586)

586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I should like to thank Armand

I should like to thank Armand
I needed to change my bank details and Armand made the process completely painless and easy. Having someone answer the phone quickly and then be so helpful made my day.

20 August 2026
Rated 5 out of 5 stars

So helpful

So helpful, the girl I spoke to was lovely and explained everything clearly.

20 August 2026
Rated 4 out of 5 stars

Quality provider

Competitive, interested in renewables, competent reply to email, very prompt response to phone calls, quick low effort process to switch.

20 August 2026
Rated 5 out of 5 stars

Great service!

I spoke with one person, Paris, he sorted out everything i needed very quickly and professionally.
Great Service!

20 August 2026
Rated 5 out of 5 stars

Thank you

Thank you! Sabrina Poiana went above and beyond to set our business up on a new account, despite our case being complex across multiple sites and meters. All solved in one call. Thank you!

20 August 2026
Rated 1 out of 5 stars

Atronomical prices i was on pay as you…

Atronomical prices i was on pay as you go and paying around £50 per week so i switched to octopus they had me on a fixed tarif of £180 then the fixed oayment kept going up till it reached £289 10months later. So ive left and gone to scottish power. Then octopus have sent a final bill of £2497 this is just a 3bed terraced house with 3 people in it

20 August 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Hi Andy

It sounds like you're referring to a home, not a business account, so your review may not have reached the right place.

Please do provide the account information requested so I can confirm this, and help get your query to the right place.

Thanks
Chris

Rated 5 out of 5 stars

Very helpful customer service chap who…

Very helpful customer service chap who was able to make many changes for me quickly and help resolve my issue

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

It's wonderful to hear that our customer service was able to assist you so effectively and quickly resolve your issue. We're always here to help!

Rated 5 out of 5 stars

Easy switch over

Easy switch over, good communication, excellent website.

20 August 2026
Unprompted review
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so glad you found the transition smooth and our website helpful 🐙 We appreciate your feedback!

Rated 5 out of 5 stars

The call handler was great very helpful…

The call handler was great very helpful and answered all of my questions, she emailed me all that I needed to move over from our current supplyer.
An easy process Thank you.

20 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

We're so pleased to hear that your experience with us was great, and that the process was easy for you 😁

Rated 5 out of 5 stars

Mia was very helpful

Mia was very helpful and answered my question fully

18 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks for the kind feedback! 😁 🐙

Rated 5 out of 5 stars

Fast Proactive Response

Received an email that I queried. Got a very fast response to it with a clear answer, a rare thing indeed, especially with other companies in this sector.

19 August 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Great to see you think there's a difference - we feel it too! 😁 🐙

Rated 5 out of 5 stars

Fair Prices and No Nasty Surprises

Having been ripped off by a previous supplier and/or broker Octopus Energy are a breath of fresh air. Their prices are very fair and I'm never horrified when I read emails referring to the Direct Debits. Everything just happens seamlessly and, unlike my previous supplier, I'm not spending the entire time worrying about much gas and electricity I am using.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I wish I'd switched sooner

I wish I'd switched sooner. A Very easy process,5 minute phone call. I spoke with Chris, very clear, helpful & switch date sorted. Instant emails confirming everything and online account setup.
I'm still a bit in shock how easy it was, a night & day difference from my current supplier.

19 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look