I'm a new customer and was impressed. Mia was easy to understand, responded to all of my questions and clearly knew about all the odd things: change of account holder name, correcting the address, dif... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company and great service. Fast and easy set up.
Customer service agent was very helpful in dealing with the issue
I should like to thank Armand
I needed to change my bank details and Armand made the process completely painless and easy. Having someone answer the phone quickly and then be so helpful made my day.
So helpful, the girl I spoke to was lovely and explained everything clearly.
Competitive, interested in renewables, competent reply to email, very prompt response to phone calls, quick low effort process to switch.
I spoke with one person, Paris, he sorted out everything i needed very quickly and professionally.
Great Service!
Thank you! Sabrina Poiana went above and beyond to set our business up on a new account, despite our case being complex across multiple sites and meters. All solved in one call. Thank you!
Emily was most helpful, clearly and efficient in her information delivery and sorted the account switch in minutes.
Abbey was really helpful, able to answer all my questions and get our account set up
Abbie was amazing and made the whole process of switching to Octopus a breeze. Great customer service thank you :)
Atronomical prices i was on pay as you go and paying around £50 per week so i switched to octopus they had me on a fixed tarif of £180 then the fixed oayment kept going up till it reached £289 10months later. So ive left and gone to scottish power. Then octopus have sent a final bill of £2497 this is just a 3bed terraced house with 3 people in it

Reply from Octopus Energy for Business
Very helpful customer service chap who was able to make many changes for me quickly and help resolve my issue

Reply from Octopus Energy for Business
Easy switch over, good communication, excellent website.

Reply from Octopus Energy for Business
The call handler was great very helpful and answered all of my questions, she emailed me all that I needed to move over from our current supplyer.
An easy process Thank you.

Reply from Octopus Energy for Business

Reply from Octopus Energy for Business
Received an email that I queried. Got a very fast response to it with a clear answer, a rare thing indeed, especially with other companies in this sector.

Reply from Octopus Energy for Business
Having been ripped off by a previous supplier and/or broker Octopus Energy are a breath of fresh air. Their prices are very fair and I'm never horrified when I read emails referring to the Direct Debits. Everything just happens seamlessly and, unlike my previous supplier, I'm not spending the entire time worrying about much gas and electricity I am using.
I wish I'd switched sooner. A Very easy process,5 minute phone call. I spoke with Chris, very clear, helpful & switch date sorted. Instant emails confirming everything and online account setup.
I'm still a bit in shock how easy it was, a night & day difference from my current supplier.
Friendly conversation with Jacob who understood the issue I raised and resolved it immediately
Thanks to Chris, we had a great experience. Very professional and friendly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.