The Cleaning Doc Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quick and excellent service provided. Customers consistently highlight the exceptional quality of the work, noting that their items, even those with stubborn stains, were returned looking brand new and revitalized. Many appreciate the staff's professionalism, clear communication, and honesty regarding what could and could not be cleaned, making the entire process smooth and transparent. However, some people mentioned dissatisfaction with unexpected charges and a perceived lack of consultation regarding additional care for their garments. These reviewers felt that the company's communication about pricing and the condition of their items was not always clear, leading to higher costs than anticipated.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Product

Reviewers mention positive feedback about product, with many customers expressing delight that their items,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that their items,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Why you should use thecleaningdoc

Communicating throughout the whole process. Very professional service provided, the items which I sent to clean look unrecognisable compared to when I sent them. Highly recommend this business for all your designer cleaning needs

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service ! Took my Moncler Coat which was blue and had oil stains all over it and made it look brand new! Every other cleaning agents said it was a write off and wouldn’t touch it but these guys worked there magic and got it looking brand new ! Really nice guys , really helpful also kept me updated thru the process so I was assured my item was safe ! I would recommend to anybody with items of clothing they love but have somehow ruined them. Thanks a lot The Cleaning Doc 😎

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Better than a dry cleaner

Communication great, posting and receiving items was no problem, everything I sent off came back immaculate. Prada puffer, LV windbreaker, moncler puffer. Everything was handled perfect and will always use the guys over a dry cleaner then service is immaculate

31 October 2024
Unprompted review
Rated 5 out of 5 stars

I sent both my Canada goose coats to…

I sent both my Canada goose coats to the cleaning doc and they came back within 5 days like brand new coats again. Fantastic service, kept me updated with my products and how they’ve turned out and super fast to have them back. Will definitely be using them again for when they need a good clean. Thanks again 😊

31 October 2024
Unprompted review
Rated 5 out of 5 stars

The best!!

I have used cleaning doc several times now and they never disappoint! Great customer service reasonable prices and of course my clothing items were 10/10!! Fast service! Thank you to Bobby and the team!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , coat looks band new would definitely recommend. The process was very fast all together only took about a week .

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Really good communication. Staff, I can’t thank enough for everything. Coat looks new again. So so happy with the result!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

My coat was in a very bad way

My coat was in a very bad way, I sent it off to them to sort it out. They had the coat for about a week and I have just received it, looks like a brand new coat, very happy with what they have done. I wouldn’t take my nice clothes anywhere but to the cleaning doc team. Very trustworthy people and they take great care of you’re expensive clothes.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Very happy!

Bobby met me half way to collect the coat and dropped it back off for me! Coat came back a lot fresher and very pleased with it will definitely use again.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Bobby and the team were a pleasure to…

Bobby and the team were a pleasure to deal with. I have used many local dry cleaners but none even came close to the service provided by the cleaning doc. Very impressive work. They were able to fix an LV t shirt deemed unfixable by several other dry cleaners. Highly recommend to those looking for a top end service. If you want your designer items treated with care and love then cleaning doc is the company for you.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

fantastic door to door service …

before i knew of this fantastic service i had my canada goose parka damaged by “Johnson’s” and paid £75 for the privilege!! which i might add declined all responsibility. the cleaning doc picked up my coat did a super job and delivered it back. can’t ask for more. well done guys i would recommend this for all you high end clothing, wish i’d known about you sooner

12 October 2024
Unprompted review
Rated 5 out of 5 stars

WOW 5 star Prada blood disaster

After contacting numerous luxury/designer cleaning company’s in my own city (Glasgow) nobody could fix my shoe. A brand new pair of £690 Prada Americas cups grey/silver/white… My left heel had cut quite badly and bled onto the white inside / and the silver on the heel. They had only been worn for 4 hours so as you can imagine I was gutted. After contacting The Cleaning Doc “Bobby” advised me to send the left shoe special deliver through Royal Mail and see if any thing could be done. Throughout the process the communication was honestly next level 5 star alone… Then to my amazement my shoe was as good as new again!!! After 3 days I had it back and can now wear them again. I can’t thank Bobbby and the team at TCD enough!! 100* my go to no for all my clothes jackets & shoes ( also all my friends have been recommended to try because the service and outcome was unreal

Thanks again guys

Andrew from Gtown ;)

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, saved my moncler coat , I washed it at home alone. My mistake I know.. but they saved my coat and all the damage I did.. arrived quickly, clean, puffy, very good service

8 October 2024
Unprompted review
Rated 5 out of 5 stars

10s all across the board!

10s all across the board. You’ll not be disappointed not only are you assured that all your luxury items (both clothes and shoes )are well taken care of. team go above and beyond to deliver excellent service. Look no further! You’ll not be disappointed!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I used these guys for the first time on a Christian Dior towelling tee shirt. My word what a service! The brought it back to life and back to vibrant white. Highly recommend The Cleaning Doc for any clothes of value. Top class!

6 October 2024
Unprompted review

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