My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
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1K reviews
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Replied to 96% of negative reviews
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Firm and Restore Formula Cream
Firm and Restore Formula Cream
I just received the second bottle of this product and it is clearly the best face cream I have ever had. I used Dior capture total cream, Tacha cream, Charlotte Tilbury Magic cream, Dermalogica brand 3 different creams, Medic8 cream, Caudalie 2 different creams… and this is the best one!
Light weight, moisturising skin without any irritation or pore blockage. It gets absorbed immediately and doesn’t sit like a thick layer on the skin. In terms of wrinkles.. well maybe slowing the process of appearing new ones. Once wrinkles appear it is unrealistic to expect Any cream to make them disappear! Unless you have some cosmetic procedures . This cream really does what a good face cream can do - improve skin texture and moisturises without any side effects. Would recommend !
3 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kate,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re truly honored to hear that the Firm and Restore Formula stands out among so many well-known products you’ve tried. It’s great to know that you’re enjoying its lightweight texture, fast absorption, and the way it keeps your skin hydrated without irritation or clogging pores—that’s exactly what we aim for.
We also really appreciate your honest perspective on expectations around wrinkles. You’re absolutely right—while no topical product can reverse established lines, supporting the skin with proper hydration and nourishment can go a long way in maintaining a smoother, healthier appearance over time.
Your recommendation means a lot to us, and we’re so glad the formula is working well for you. If you ever have any questions or need further support, we’re always here to help.
Warmest regards,
The Chelsea Laboratory Team
just wanted you to know I’m using all…
just wanted you to know I’m using all your products day & night creams and the firm and restore is amazing . I always stock up as it’s made such a difference to my skin . I feel younger and less crow lines on my forehead .
Thank you from the bottom of my heart ❤️
Kind regards
Kath
22 June 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Kath,
Thank you so much for your kind and heartfelt message—it truly means a lot to us.
We’re delighted to hear that you’re enjoying the full routine and that the Firm and Restore Formula has made such a noticeable difference to your skin. Knowing that you feel more confident, with smoother-looking skin and fewer visible lines, is exactly what we hope for with every customer.
Your continued support and trust, especially stocking up on your favorites, is something we genuinely appreciate. Messages like yours remind us why we do what we do.
If you ever need anything or have any questions, we’re always here for you.
Warmest regards,
The Chelsea Laboratory Team
Advertisement far far far toooo long
Advertisement far far far toooo long
It put me off buying the product
13 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Merline,
Thank you for your honest feedback—we really appreciate you taking the time to share it.
We understand how frustrating it can be when an advertisement feels too long or repetitive, especially when you’re just trying to quickly learn about a product. Your experience is absolutely valid, and we’re sorry it ended up putting you off.
Our goal with the video is to provide as much helpful information as possible, but we recognize that it’s not the preferred format for everyone. We’re actively reviewing feedback like yours to find a better balance and improve the overall experience.
If you’re still open to it and have any questions about the product, we’d be more than happy to assist you directly and provide a clearer, more concise overview.
Thank you again for your feedback—it really helps us improve.
Warmest regards,
The Chelsea Laboratory Team
Skeptical …
I am leaving this review because I find the marketing approach for this product to be all talk and no evidence. The promotional video drags on and repeats the same points without providing substance.
My main concerns:
Lack of Visual Proof: No convincing before-and-after comparisons or unedited, real-user video reviews.
No Clinical Trials/Data: I’ve seen no comparative data to support the claims being made.
High-Pressure Marketing: Repetitive videos feel less genuine and more like a hard sell.
If this product works as well as they claim, the company should be confident enough to send out samples or publish comparison trials. I need to see it to believe it.
11 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Rachel,
Thank you for taking the time to share your detailed feedback—we truly appreciate your honesty.
We’re sorry to hear that our marketing approach left you feeling unconvinced. We completely understand how important it is to see clear, credible evidence before trying a new product, especially when it comes to skincare. Your points regarding visual proof, clinical data, and the overall presentation are valid, and we’ll be sure to share this with our team as we continue improving how we communicate our product’s benefits.
While many of our customers do report positive results, we recognize that trust is built through transparency and clarity. We are actively working on providing more comprehensive information, including clearer demonstrations and supporting details, so customers can feel more confident when making a decision.
We also understand your concerns about the tone of our videos. Creating a better balance between informative and concise content is something we are continuously reviewing, and your feedback helps guide those improvements.
If you’re open to it, our support team would be happy to provide any additional information you may need to feel more comfortable, including product details and usage guidance. Please don’t hesitate to reach out—we’re here to help.
Thank you again for your thoughtful feedback.
Warmest regards,
The Chelsea Laboratory Team
Lost the will to live!!
Was initially very interested in the product but the stress of watching the never ending marketing video was horrendous with so much repetition that provided nothing of value to the customer to help make a decision to purchase but instead turned me off as I was left thinking the HARD SELL was because the product cannot stand up and speak for itself.
Also turned off by the reviews about the subscription issue if you only buy one item which is what most people do when trying something new to ensure it does what it says before committing further money to it. Outcome- another customer lost!!
10 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for taking the time to share your feedback—we’re genuinely sorry to hear that your experience left you feeling frustrated and discouraged.
We completely understand how an overly long or repetitive video can feel overwhelming, and we appreciate you being honest about how this impacted your perception of our product. Your comments are incredibly valuable, and we’ll be sure to pass them on to our team as we continuously work to improve how we present our information in a clearer and more customer-friendly way.
We also want to reassure you regarding your concerns about subscriptions. Our intention is always to be transparent, and there is no obligation to remain subscribed if you choose to try a single product. If anything about this felt unclear or concerning, we truly apologize—that’s not the experience we want for our customers.
We’re sorry we didn’t get the chance to earn your trust this time, but if you’re open to it, our support team would be more than happy to clarify any details and ensure you feel confident and comfortable before making any decision. You can reach us anytime at support, and we’ll do our best to assist you personally.
Thank you again for your honest feedback—it really does help us improve.
Warmest regards,
The Chelsea Laboratory Team
Pleasantly surprised!
I have been using Firm and Restore for over about 10 days now and I am really pleasantly surprised! And relieved!!! I took a leap of faith investing in 6 bottles and worried I might have just wasted quite a lot of money. I loved the feel of the formula from day one and convinced myself that at least it was nice cream to use. Today my husband commented how much smoother my skin was looking. I can see it myself. Can’t quite believe it but very impressed.
7 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Katrina,
We’re absolutely delighted to hear how pleased you are with the results after just 10 days. It’s completely understandable to feel a bit uncertain when making a larger investment, so it’s wonderful to know that your leap of faith has paid off. Hearing that you noticed improvements yourself—and even received a compliment from your husband—is especially rewarding!
We’re also glad you’ve been enjoying the texture and feel of the formula from the very beginning. Thank you again for your trust and for taking the time to share your feedback—it truly means a lot to us.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore…
I just love your Firm and Restore Formula. It goes onto my skin so smoothly and the fragrance is very gentle but lovely. Although I've only been using it for a short while, I can already see improvements to my skin and thank you so much for your marvellous product. I look forward to seeing where its continued use takes me with my skin. Thank you again.
P.S. The way they treat their customers is second to none, Absolutely brilliant.
6 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
We’re thrilled to hear how much you’re enjoying the Firm and Restore Formula—from its smooth application to the gentle fragrance. It’s especially exciting to know you’re already seeing improvements in such a short time, and we’re confident you’ll continue to see even more benefits with continued use.
Your kind words about our customer care truly mean a lot to us. We always strive to provide the best possible experience, so it’s incredibly rewarding to hear that it made a difference.
Thank you again for your support—we’re so glad to have you with us on your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
Order came quickly
Order came quickly, lots of information what to do and when. So far I’m pleased, but will wait a little longer for creeping cream, as I already have the eye cream. Thank you
31 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Elizabeth,
We’re so pleased to hear that your order arrived quickly and that you found the guidance helpful—it’s important to us that you feel confident in how to use the products.
It’s great to know you’re already enjoying the eye cream, and that sounds like a perfect plan to introduce the Firm and Restore Formula when the time feels right. Everyone’s routine is different, and we’re here to support you every step of the way.
If you ever have any questions or need any advice, please don’t hesitate to reach out. Thank you again for your support!
Warmest regards,
The Chelsea Laboratory Team
The Chelsea Laboratory- brilliant company
I am a 74 years old pensioner and was a little sceptical about ordering the Firm and Restore Formula at first as I have sensitive skin. After a few applications I was amazed how soft and supple my skin felt. Also relishing in the lovely compliments I keep receiving from family and friends. I am so happy I decided to try this Formula from The Chelsea Laboratory. Thank you 🤩
30 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you decided to give the Firm & Restore Formula a try, especially with sensitive skin, and that it has been working so well for you. It’s fantastic to know that your skin feels softer and more supple after just a few applications, and even better that family and friends are noticing the difference too.
Your kind words truly mean a lot to all of us at The Chelsea Laboratory. We’re so pleased the formula has brought you such positive results, and we really appreciate you taking the time to share your feedback. 😊
Warmest regards,
The Chelsea Laboratory Team
I agree with the long video
I agree with the long video. they definitely don't need to go on and on with examples of different people using the product. I think we get the idea with only two examples.
I added the product to my cart and did not finish the order. I was quickly bombarded with calls from them, asking why I didn't finish my order. I finally placed it on 3/18. Still no product. I did call one of the persons that called me and she was very good at getting back to me. However, she told me I wouldn't get the product until the second week in April. Really???
So, I have no idea how the product works.
18 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you for taking the time to share your feedback—we truly appreciate your honesty.
We’re sorry to hear about your experience with the video and the follow-up calls, as well as the delay with your order. This is certainly not the experience we aim to provide, and we understand how frustrating it must be to still be waiting for your product.
To help us look into this for you and provide a proper update on your order, please reach out to our support team via email with your order details. Our team will be more than happy to assist you and ensure this is resolved as quickly as possible.
We truly appreciate your patience and hope to turn your experience around once you receive and try the product.
Warmest regards,
The Chelsea Laboratory Team
Love it
I would like to say that I received the firm and restore bottles and even though it has only been a week my face feels so soft and glowing and my daughter also commented on how she thought my face looked younger and different.
26 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Alison,
Thank you so much for sharing your experience!
We’re delighted to hear that after just one week of using the Firm and Restore Formula, your skin is already feeling softer and looking more radiant. It’s especially wonderful that your daughter noticed the difference too—those early compliments can be such a confidence boost!
While results can continue to improve with consistent use, it’s great to know you’re already seeing and feeling positive changes. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your results.
Warmest regards,
The Chelsea Laboratory Team
Transforming
I have been using the Chelsea Laboratory Firm & Restore Formulas, Day and Night, for about 3 weeks and am very pleased with the result, but the most difference has been to my eye area where I have been using the Advanced Eye Smoothing Formula with which I found the reduction of fine lines in such a short time totally amazing. Very many thanks.
1 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Angela,
Thank you so much for your kind words!
We’re thrilled to hear that you’re already seeing such positive results after just three weeks of using the Firm & Restore Day and Night Formulas. It’s especially wonderful to know that the Advanced Eye Smoothing Formula has made such a noticeable difference to your eye area—seeing a reduction in fine lines so quickly is always exciting!
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy even more great results as you keep using the products.
Warmest regards,
The Chelsea Laboratory Team
Having ordered products to try out
Having ordered products to try out, the video is far too long, I know they need to provide information, however your brain switches off. Them after ordering, then goes into another video to sell you more products for nighttime. At this stage I did not retain anything that was said otherthan than continue watching ad there was another product available such as nighttime formula. I closed the page unfortunately I could not go through all this again. Personally my thoughts you will get more people purchase if these videos was not so long.
28 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Marie,
Thank you for taking the time to share your feedback—we truly appreciate your honesty.
We’re sorry to hear that the length of our videos affected your experience. We completely understand how frustrating it can be when content feels too long or repetitive, especially when you’re simply trying to make a purchase decision. Your point about keeping things clearer and more concise is very well taken, and we’ll be sure to pass this on to our team for review.
We’re glad you chose to place an order despite this, and we truly hope you’ll enjoy the product itself. If you ever have questions about how to use it or want straightforward guidance—without the long videos—our support team is always happy to help directly.
Thank you again for your valuable feedback—it really helps us improve the overall experience for our customers.
Warmest regards,
The Chelsea Laboratory Team
Honest Review
As a woman in her mid 60s I have tried many potions and lotions to improve my skin .
I have been using the Firm and restore formula for the past week and my skin certainly feels softer and smoother and I’m certain has a glow as well .
It is so easy to use but the bit I love the best is you can apply your make up straight away .
The fine lines are still there but definitely look less deeper .
Can’t wait to see the results
20 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Susan,
Thank you so much for sharing your experience!
We’re delighted to hear that your skin is already feeling softer, smoother, and has a lovely glow after just a week of using the Firm & Restore Formula. It’s especially great to know how easily it fits into your routine—and that you can apply your makeup straight after is definitely a bonus!
It’s very encouraging that you’re already noticing an improvement in the appearance of fine lines. With continued use, many of our customers see even more visible results over time, so we’re excited for you to see how your skin continues to improve.
If you ever have any questions or need support along the way, we’re always here to help. Thank you again for your kind feedback!
Warmest regards,
The Chelsea Laboratory Team
Lovely Texture
Im only on day 3 so not expecting results yet. However I love the texture of this cream and the ease of use. It glides across the skin easily with no roll off and soaks in quickly.
My skin is silky soft after use and my husband is even using it which in itself is miracle.
24 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Christine,
Thank you so much for sharing your experience!
We love that you’re already enjoying the texture and how easily the cream absorbs—those little details really make a difference in a daily routine. It’s great to hear your skin is feeling silky soft so early on, and we completely agree—day 3 is still just the beginning, so there’s more to look forward to!
And we have to say, hearing that your husband is using it too definitely made us smile—that’s a win in itself 😊
We’d love to hear how you get on over the next few weeks. Thanks again for your lovely feedback and for giving it a try!
Warmest regards,
The Chelsea Laboratory Team
I love the Chelsea Laboratories product…
I love the Chelsea Laboratories product that I'm using. This is my second purchase from them, the first being some 18 months ago. Since then, I've tried various moisturisers, but none have come close to this one: my skin feels softer and hydrated.
And they're vegan, which is important to me.
25 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Susan,
Thank you so much for your wonderful feedback and for choosing to come back to us—it truly means a lot. We’re delighted to hear that our product stands out compared to others you’ve tried, and that your skin is feeling softer and well-hydrated.
It’s also great to know that our vegan formulation aligns with what’s important to you. We’re committed to creating products that not only deliver results but also reflect values our customers care about.
We really appreciate your continued support and look forward to being part of your skincare routine for a long time to come!
Warmest regards,
The Chelsea Laboratory Team
A positive start
I have only recently received my order of Firm and Restore, so haven’t yet had a chance to see how effective it is, but my initial impression with The Chelsea Lab has been most positive with the personal touch of someone contacting me to answer any questions and following up. The delivery wasn’t exactly next day but I was kept informed as to when delivery would be so it wasn’t an issue. I am looking forward to using the products (the eye formula and firm and restore ) - having had all my queries about ingredients put to rest - and hope to see results in the next couple of months. It would be helpful if the directions for use were printed on the bottles themselves rather than me having to check an email. Here’s hoping for that youthful glow!
25 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nicola,
Thank you for sharing such a thoughtful and detailed review—we really appreciate it.
We’re so pleased to hear that your initial experience with The Chelsea Laboratory has been a positive one, especially the personal support and communication from our team. Making sure our customers feel informed and confident in their purchase is something we truly value.
We also appreciate your understanding regarding the delivery timing, and we’re glad the updates helped keep things clear along the way. Thank you as well for your helpful suggestion about including directions for use on the bottles—this is great feedback, and we’ll be sure to pass it along to our team for consideration.
We’re excited for you to begin using both the Eye Formula and Firm and Restore, and we hope you start to see the results you’re looking for over the coming weeks. If you have any questions at all along the way, we’re always here to help.
Here’s to that youthful glow!
Warmest regards,
The Chelsea Laboratory Team
You lost me in the too lengthy ad.
I 100%agree with Sian Gardners review. The ad is WAY TOO LONG and REPETITIVE!! Get to the point!! I actually want to try this product bc the reviews are good BUT because of the annoying advertisement I just can’t! Too bad you lost me in 5 min of a beautiful story that just wouldn’t end.
On a side note though, the model you used is absolutely STUNNINGLY BEAUTIFUL! She looks amazing.
21 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Suzanne,
Thank you for taking the time to share your honest feedback—we truly appreciate it.
We completely understand how frustrating it can feel when content is longer or more repetitive than expected, and we’re sorry this impacted your experience. Your comments are very helpful, and we’ll be sure to pass them along to our marketing team as we’re always looking for ways to improve and make things clearer and more concise.
That said, we’re really glad to hear that the positive reviews have still caught your interest, and we appreciate your kind words about our model as well!
If you’d ever like a quick, straightforward overview of the product, ingredients, or pricing, our team would be more than happy to help—just reach out anytime. We’d love the opportunity to give you a better experience moving forward.
Warmest regards,
The Chelsea Laboratory Team
Advert too long, looks like a scam
As yet I’ve not bought the product due to my annoyance at how long the advert is. It feels incredibly manipulative and up to this point I still have no idea how much the product costs or what is contained. In disgust I switched to Trustpilot to see the reviews. I was surprised to see there were satisfied customers in terms of the product but that service levels were poor with lots of negative feedback on ordering. I feel highly sceptical about the claims most of these products make and to me this advert’s repetition and long reveal felt very exploitative. The company need to stop treating their customers like unintelligent fools. It looks and feels like a scam and I think you’ve probably lost customers because of it
21 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sian,
Thank you for taking the time to share your honest feedback—we’re genuinely sorry to hear about your experience.
We completely understand how a lengthy advert and delayed key information can feel frustrating. Your comments about clarity, transparency, and overall presentation are important, and we’ll be sure to pass this along to our team as we’re always working to improve how we communicate with our customers.
We also want to reassure you that providing clear product details, including ingredients and pricing, is something we take seriously. If you’d ever like straightforward information without needing to go through the full video, our support team would be more than happy to assist you directly.
Regarding the concerns you mentioned about service, we sincerely regret if some customers have had less-than-ideal experiences. We’re continuously improving our processes to ensure orders and support requests are handled as smoothly and efficiently as possible.
We truly appreciate your candid feedback—it helps us do better. If you have any questions or would like more transparent information about the product, please don’t hesitate to reach out.
Warmest regards,
The Chelsea Laboratory Team
Absolutely incredible!!
I have only started using the Firm and Restore formula for a couple of weeks now and I am already surprised at the results. Not only can I see a difference but one of my colleagues asked if I had recently had some work done on my face as she said I looked so fresh! I have even recommended that she try it for herself. I am blown away by the results!
18 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you so much for sharing your experience! We’re absolutely delighted to hear that you’re already noticing visible results after just a couple of weeks. It’s especially wonderful that others are noticing too—there’s no better compliment than being told you look refreshed and glowing!
We truly appreciate you recommending the Formula to your colleague, and we’re so pleased it’s made such a positive impression. Thank you for your support, and we look forward to continuing to be part of your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
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