My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Review summary
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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I love these lotions
I love these lotions. I use the day and night moisturizers every day. They smell great and they go on so smooth. I don't expect miracles but they sure do make my skin feel great! The reviews here are often laughable. You give them a 1-star because you couldn't watch the whole video. LOL .... I highly recommend these lotions. Yes, the price is a bit high but they last a LONG time! I'm stocked up :)
14 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Leanne,
Thank you so much for your wonderful review and for sharing your experience with our day and night moisturizers! We’re delighted to hear that you’re loving how they feel on your skin and that they’ve become part of your daily routine.
We truly appreciate your balanced and thoughtful perspective — while no skincare product can promise “miracles,” we’re so happy the formulas are helping your skin feel smooth, hydrated, and cared for. It’s also great to hear that the products last a long time and that you’ve stocked up!
Your support and recommendation mean a lot to us. Thank you again for being part of The Chelsea Laboratory family!
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Formula
I honestly can’t tell you how pleased I am in the very few days I have been using the firm and restore formula, both day and night. My skin is already showing signs of extra moisture, and my lines have already started to improve.
I am so excited to see what the results are in a couple of months.
I love this product and recommend anyone who is thinking about it to try it. You will be pleased with the results it brings.
CS
4 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Carla,
Thank you so much for sharing your experience with our Firm & Restore Formula. We’re absolutely delighted to hear that you’re already noticing improvements in your skin after just a few days of using both the day and night creams.
It’s wonderful to know your skin feels more moisturised and that your lines are already beginning to soften. Feedback like yours truly means a lot to us, and we’re excited for you to continue your journey and see even more results over the coming months.
Thank you as well for your recommendation and for putting your trust in The Chelsea Laboratory. We truly appreciate your support and look forward to hearing how you get on in the weeks ahead!
Warmest regards,
The Chelsea Laboratory Team
I purchased the night product.
I purchased the night product.
Checking my credit card to make a payment weeks after my purchase only to find out the following:
1.) Charged twice, same amount/ $186.43 ×2
2.) Foreign transaction fees.
I have been trying the US number, the 267....number. Guess what. It is a Constant busy signal ALL day.
Then, I tried to send an email, does NOT work.
Therefore, I called my bank disputed the additional charge, and closed my credit card due to FRAUD!!!
This is NOT a reputable company...fraulent and running a scam. Additionally, the product is crap!!
DO NOT WASTE YOUR TIME
RUN!!!! AND money!!!!
2 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lynn,
We’re very sorry to hear about your experience and understand how upsetting this situation must feel. Please know that we take concerns regarding billing, communication, and customer satisfaction extremely seriously.
We would like to clarify that duplicate charges can occasionally occur due to pending authorization holds or banking processing errors, but we completely understand why this raised alarm for you. Foreign transaction fees may also be applied by certain banks depending on how the payment is processed internationally.
That said, we sincerely apologize for the difficulty you experienced trying to contact support. This is not the level of service we aim to provide. We would genuinely appreciate the opportunity to investigate your order, review the charges, and help resolve this matter properly.
Regarding the product itself, we understand that skincare results can vary from person to person, and we’re sorry to hear it did not meet your expectations.
Please contact our support team again with your order details through our official support channels so we can personally review your case and work toward a resolution as quickly as possible.
Warmest regards,
The Chelsea Laboratory Team
Doesn't do what it says it had made no…
Doesn't do what it says it had made no difference I would not buy again!
Under the money back guaranteed I am still trying to get my refund back for trying the product which I have used the cream the company also offered me another serum instead of a refund which I won't be trying
I would like my refund please as advertised on your site !
Also contacted my bank and they have set up a recurring payment without my knowledge! Just shows to watch what you are buying on the internet !
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you’ve had a frustrating experience with the refund process.
Our goal is always to provide both effective products and supportive customer service. We understand your concerns regarding the money-back guarantee, and we’d like to reassure you that your case is being reviewed by our support team.
Regarding the recurring payment concern, our subscription terms are outlined during the checkout process, but we completely understand how this may have been missed or caused confusion. Please contact our support team directly with your order details so we can ensure any active subscription is cancelled and assist further with your refund request.
We appreciate your feedback, as it helps us improve both our products and customer experience.
Warmest regards,
The Chelsea Laboratory Team
A definite glow after only a few days use
I'm so pleased to have received my order of Firm and Restore Formula. I have used it for a few days now and my skin already has a definite glow to it. It's early days but I can't wait to see the results after a few weeks. The cream glides on easily, absorbs quickly and feels so light.
1 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing your experience!
We’re delighted to hear that you’re already noticing a healthy glow after just a few days of using Firm and Restore Formula. It’s great that you’re enjoying how smoothly it applies and how lightweight it feels on your skin—that’s exactly what we aim for.
You’re absolutely right, it’s still early days, and we’re excited for you to see even more results over the coming weeks. Please keep us updated on your progress—we love hearing how our customers get on!
Thank you again for your kind feedback.
Warmest regards,
The Chelsea Laboratory Team
I like a fool
I like a fool, I placed an order of 3 bottles for $207.00. Received them, tried the product and found that it dried my skin out. I have sent several emails with NO RESPONCE BACK!! Now, I'll have to go through the hassle of contacting Paypal or my bank to get my money back.
DON'T WASTE YOUR MONEY ON THIS! Or order through Amazon as they sell it there.
29 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the level of service we aim to provide. Our customer service team typically responds to all emails within 24 hours, so we’re concerned to hear that you haven’t received a reply.
To help us investigate this further, could you please provide more details such as the email address used to contact us and your order number? This will allow us to check our system thoroughly and ensure your case is located and handled as quickly as possible.
We’d also recommend checking your spam or junk folder, as sometimes our replies can be filtered there.
We’d really like the opportunity to make this right for you and assist with your concerns.
Warmest regards,
The Chelsea Laboratory Team
Confident boost
I have been using this product for less than a week and I can see a real improvement in my skin it’s tighter and firm and those deep lines are not as bad as they were I love it my skin feels so so much better.
29 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Anne,
Thank you so much for sharing your experience. We’re delighted to hear that in less than a week you’ve already noticed improvements in your skin’s firmness and tightness, and that the appearance of your deep lines has started to soften. It’s wonderful to know that your skin is feeling so much better already. We truly appreciate your support and are so pleased that you’re loving the results so far.
Warmest regards,
The Chelsea Laboratory Team
I live in Ireland & ordered 6 firm
I live in Ireland & ordered 6 firm. & restore which included 2 free gifts.
I was horrified to receive a customs demand for 65.09 vat before they would release order.
I am usually very careful about ordering from UK since Brexit as originally UK companies stopped sending to Ireland but gradually they got around the problem by replacing UK vat with Irish vat rate which is a higher rate or sourcing their products from EU warehouses, so I was annoyed that the company didn't work this way.
I contacted support on Saturday afternoon not expecting a reply until Monday .
I received a reply really quickly from Joan in support who apologised & said they normally send their products from NL to avoid this problem but due to one of the products being unavailable in NL they sent them all from the UK hence the charge but it was an oversite on there part & will get their ordering system checked .
She said that I was to send a receipt for the payment & they would repay the amount into my bank account . I did so
& Joan confirmed.it.would be in paid in within a day, this was Sunday. The money was in my account the next day.
I can't praise support enough for there efficiency & excellent customer service & am.more than happy to give them 5*
25 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Patsy,
Thank you so much for taking the time to share your experience in such detail. We’re truly sorry for the unexpected customs charge you encountered—this certainly isn’t the experience we aim to provide, especially for our customers in Ireland.
We really appreciate your understanding regarding the situation. As Joan explained, this was an unusual case due to stock availability, and we’re already reviewing our systems to help prevent this from happening again in the future.
That said, we’re absolutely delighted to hear how pleased you were with the support you received. Joan and the team work hard to resolve issues quickly and fairly, so your kind words about the speed and efficiency of the resolution mean a great deal.
Thank you again for your patience, your trust, and for your 5-star feedback—it truly means a lot to us.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore…
I have been using Firm and Restore cream for a few nights now, it definitely makes my skin feel refreshed and smooth. Hopefully in a few more weeks it will feel even better.
28 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julia,
Thank you for sharing your early experience with the Firm and Restore cream. We’re so pleased to hear that your skin is already feeling refreshed and smooth after just a few nights of use. That’s a great start.
With continued use, many of our customers notice even more visible improvements over the following weeks, so we’re excited for you to see how your results progress. We truly appreciate your feedback and hope you continue to enjoy the benefits.
Warmest regards,
The Chelsea Laboratory Team
I was going to buy sone but finally…
I was going to buy sone but finally gave up on the long video
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Janet,
Thank you for your honest feedback—we really appreciate you taking the time to share it.
We understand how frustrating it can be when an advertisement feels too long or repetitive, especially when you’re just trying to quickly learn about a product. Your experience is absolutely valid, and we’re sorry it ended up putting you off.
Our goal with the video is to provide as much helpful information as possible, but we recognise that it’s not the preferred format for everyone. We’re actively reviewing feedback like yours to find a better balance and improve the overall experience.
If you’re still open to it and have any questions about the product, we’d be more than happy to assist you directly and provide a clearer, more concise overview.
Thank you again for your feedback—it really helps us improve.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Cream
I have started using Firm and Restore 3 days ago. My skin feels amazing and the pigmentation seems to be looking calmer. Little lines around my lips have already lessened. Not bad for at 64yr olds skin very happy so far
Kim
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kim,
Thank you so much for taking the time to share your experience. We’re truly delighted to hear that you’re already noticing such positive changes in your skin and that you’re happy with the results so far.
Your feedback means a great deal to us, and we’re especially pleased that the Firm and Restore Formula is working well for you.
We really appreciate your support and look forward to hearing how you continue to get on with it.
Warmest regards,
The Chelsea Laboratory Team
Pump doesn't work, company will not replace
I placed an order a year ago for 3 canisters of Firm & Restore. The cream is super smooth and readily absorbed. At a cost of £129 I didn't feel able to use it every day and I now hoped to begin the 3rd canister. However the pump doesn't work. I have contacted The Chelsea laboratory who will not replace the canister as it is a year since I placed my order. They made some suggestions as to how to get the pump to work however none work. If only I could unscrew the pump from the canister I could get to the cream. but is doesn't unscrew. So I have £43 of cream but I can't get to it. For a premium product I think this is poor customer service. And I think that the quality of a company is judged when things go wrong. Poor Customer Service
23 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Judith,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issue with your third canister.
We’re really pleased to know you’ve enjoyed the texture and absorption of the cream, but we completely understand how frustrating it must be to have product remaining that you’re unable to access. While our policy does cover purchases within a specific timeframe, we agree that situations like this are disappointing—especially with a premium product.
We’d genuinely like the opportunity to make this right for you. If you could please reach out to our support team again and reference this review, we’ll take another look at your case and do our best to find a suitable resolution.
Thank you again for your feedback—it’s incredibly valuable and helps us continue to improve both our products and service.
Warmest regards,
The Chelsea Laboratory Team
I was so excited to receive the product…
I was so excited to receive the product as I’m 75 and looking at all the wrinkles was depressing. I’ve used it for a couple of days and I think it’s improved dramatically. Texture and complexion are showing improvement so I’m thinking of what the difference will be after a month. Thank you. Pamela
17 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Pamela,
Thank you so much for your lovely message.
We’re truly delighted to hear that you’re already noticing improvements in your skin’s texture and complexion after just a few days.
It means a great deal to us to know that our product is helping you feel more confident and positive, and we hope you continue to see even more wonderful results over the coming weeks.
If you need anything at all, please don’t hesitate to reach out to our support team, we’re always here to help.
Thank you again for sharing your experience with us.
Warmest regards,
The Chelsea Laboratory Team
No improvement and no refund received.
I am deeply disappointed in Firm & Restore. I feel completely misled by the promises made and the 180 day "Iron clad" guarantee promised.
I have tried this product for 3 months as per instructions and have not seen any improvement in my skin. I have requested a refund twice now and still have not received it, only receiving one generic response on how to apply the product effectively when I have no product left...Please beware when purchasing this item the refund guarantee appears to be false advertising.
Following reply from The Chelsea Laboratory I have been emailing with Amiel who has requested a return of the products when I have already explained I have used the products so have nothing to return. I am starting to think this is a scam as I have asked for a refund 4 times now. This is an extremely frustrating process why advertise a 180 day iron clad guarantee? I have gone through my recycling bin in the bottom of the garden and managed to find some of the empty containers to return. Let's see if I get a refund shall we?
22 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Marie,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration, especially after using the product consistently for 3 months and not seeing the results you were hoping for. We also sincerely apologise for any delay or confusion regarding your refund request.
This is certainly not the experience we want for our customers, and we would really like the opportunity to resolve this for you as quickly as possible.
Could you please send us an email at contact@thechelsealaboratory.com with your order details so we can locate your account and assist you directly?
We take concerns like this very seriously and will do our best to put this right for you.
Kind regards,
The Chelsea Laboratory Team
I like the products so far
I like the products so far, bit expensive though
21 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sylvia,
Thank you for sharing your feedback—we’re really glad to hear you’re enjoying the products so far!
We understand that price is an important consideration, and we aim to reflect the quality of our ingredients and formulations in everything we offer. That said, we truly appreciate your honesty and will continue working to provide the best possible value for our customers.
If you ever have questions or would like help finding the most cost-effective options, our support team is always happy to assist.
Warmest regards,
The Chelsea Laboratory Team
I didn’t even get to the end of the video
I didn’t even get to the end of the video as I was fed up of hearing the same thing over and over again. I have read the reviews on trust pilot and thought that I will give this product a go. Until I read that as soon as you stop using it the wrinkles come back almost immediately. So sorry I won’t be trying it.
19 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Marsha,
Thank you for taking the time to share your feedback—we appreciate your honesty.
We’re sorry to hear that the video didn’t meet your expectations. We understand that everyone prefers different styles of content, and we’ll certainly take your comments on board as we continue to improve our product.
Regarding your concern about results, like many skincare products, consistency is key. The formula is designed to support and improve the appearance of the skin over time, and maintaining a routine helps sustain those benefits. That said, results can vary from person to person depending on individual skin types and routines.
If you ever decide to give it a try, please know that our customer support team is always here to help with any questions or guidance.
Thank you again for your feedback.
Warmest regards,
The Chelsea Laboratory Team
My order arrived within the 7 days…
My order arrived within the 7 days promised now let me say that whilst im am happy to try new skin products in the never ending quest of luking younger fresher etc, I am the worlds biggest sceptic and critical to a fault however i have got to say im very impressed I bought both day and night creams and soo far I love them my facial skin Luks not just supple in the morning but pillowy honestly im both amazed and intrigued and extremely happy
10 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Audrey,
Thank you so much for sharing your experience—we really appreciate your honesty!
We completely understand being skeptical when trying new skincare products, so it means a lot to hear that our Day and Night Creams have made such a positive impression. It’s wonderful to know your skin is feeling supple, refreshed, and even “pillowy” in the morning—that’s exactly the kind of result we strive for.
We’re thrilled you’re enjoying the products so far, and we hope they continue to impress you as you keep using them. If you ever have any questions or need assistance, our team is always here to help.
Thanks again for giving us a try and for sharing your feedback!
Warmest regards,
The Chelsea Laboratory Team
Over promise and does nothing
I fell for this cream that is Firm and Restore. 89.00 for 1 bottle!! I was hopeful and it does not do anything. I have requested a full refund.
17 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Heather,
Thank you for your feedback, and we’re sorry to hear that the product hasn’t met your expectations.
We can confirm that our customer service team has responded to your refund request. If you haven’t seen our reply yet, we kindly ask that you check your spam or junk folder, as sometimes our emails can end up there.
We’re committed to resolving this for you as quickly as possible, so if you’re still unable to locate our response, please feel free to reach out again and we’ll be happy to assist further.
Warmest regards,
The Chelsea Laboratory Team
Lightweight lotion
A lightweight lotion that goes a long way and within days I noticed my skin feeling smoother and a gradual feeling of firmness. Very happy with purchase.
12 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sandra,
We’re delighted to hear that you’re enjoying the lightweight feel and that a little goes a long way—that’s exactly what we aim for. It’s especially great to know you noticed smoother skin and a gradual improvement in firmness within just a few days.
Your feedback truly means a lot to us, and we’re so pleased you’re happy with your purchase. If you ever have any questions or need support, we’re always here to help! 😊
Warmest regards,
The Chelsea Laboratory Team
Ordered the 6 bottles as it said if…
Ordered the 6 bottles as it said if they did not have it in stock you would not be able to order and the order would be next day delivery 9/4 paid the £234 now 16/4 and nothing customer service have said they have no stock yet it told me delivery for 9/4 feel like it’s a scam! BEWARE
8 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Debra,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel—especially when the delivery expectations didn’t match what actually happened.
What you’ve described isn’t the experience we want for any of our customers. While our system aims to provide accurate delivery estimates, there are rare occasions where high demand can lead to unexpected stock shortages, and it seems this wasn’t communicated to you clearly enough.
Please be assured this is not a scam, and we take concerns like yours very seriously. We’d really like to make this right for you as quickly as possible. Could you please reach out to our support team again with your order details so we can prioritize your case, provide a clear update, and discuss the best resolution—whether that’s expedited shipping once stock arrives or a full refund if you prefer.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Warmest regards,
The Chelsea Laboratory Team
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