We had a stroll around Burton on Trent store, it was quiet but there was no pressure from sales staff until we enquired about a couple of things. Chantelle was informative, friendly and helpful. The... See more
Company replied
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Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... See more
Company replied
A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... See more
Company replied
Elaine came to measure up our hall way , after receiving one quote from another firm she was able to price me the same vinyl for a hundred pound cheaper , do obviously I went with the carpet stop. El... See more
Company replied
Company details
Contact info
1 Dover Court, DE13 0SP, Burton upon Trent, United Kingdom
- 01283545555
- enquiries.burton@thecarpetstop.co.uk
- thecarpetstop.co.uk
4.7
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply the best
I cannot recommend the Carpet Stop Derby highly enough. The staff are friendly and professional. The carpet fitters and joiner (I have purchased carpet and wooden flooring) do a fabulous job. The shop sells a vast range of carpets, something for everyones budget. They really are ‘the cheapest on the floor.’ I wouldn’t go anywhere else.
7 August 2022
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review Karen. We are pleased to hear that you have been happy with the service that you have received and we hope to see you again in the future.
If Carlsberg did sales people then it…
If Carlsberg did sales people then it would be AJ. This guys level of customer service is outstanding. Really cares about what the customer wants and goes the extra mile to ensure customer is happy.
Also Sohail and Asif are by far the best carpet fitters I've ever seen
6 August 2022
Unprompted review
Reply from The Carpet Stop
Thanks for your super review Kam, we are please to hear that you have been happy with the service that you have received from AJ, Sohail & Asif and we hope to see you again in the future.
1st class srevice
24 July 2022
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review Theresa. We are glad that you have been happy with the service that you have received and we hope to see you again in the future.
Had a really good experience with these…
Had a really good experience with these AJ came and did measurements he was really lovely and very friendly.
14 July 2022
Unprompted review
Reply from The Carpet Stop
Thank you for your kind words Lauren, we will be sure to let AJ know and we hope to see you again soon.
Constantly changing dates
Constantly changing dates, horrible experience with fitters. The person who came to measure the carpets was obviously blind due to not noticing the customer has severe physical disabilities and can't move furniture, and also saying one of the wardrobes was fitted. The fitters well where do I start. They come to fit the carpets and decide they are not doing it because furniture needed moving. Walking out saying you need to rebook and pay an extra £60 for us to move the furniture.
Also telling other contractors how to do their job?? They were promptly told don't worry about my job and don't tell me how to do my job concentrate on your own.
Seems the fitters had problems with females and disabled people
Use these at your own risk
16 June 2022
Unprompted review
Reply from The Carpet Stop
Thank you for taking time to write a review on behalf of the customer. As a company we will always try our best to accommodate customer needs, regardless of what they may be. In this instance we split the fitting over four different dates to accommodate the customer’s requirements. We called the customer after each fitting to ensure the she was satisfied with the fitting. Arrangements for moving items in the house were made by the customer. We’re sorry you felt the need to leave this review. I have tried to call the customer this morning. Please feel free to get in touch with us or visit the store with the customer to discuss further details about the service. Thanks. Store Manager.
I had a quote done yesterday .the gent…
I had a quote done yesterday .the gent was called A J he was polite and helpful.i get my carpet fitted early may i cant wait i would highly recommend this company to family and friends
23 April 2022
Unprompted review
Great service
Great service. Micky was really helpful. Measured carpets and sorted quotes out. Excellent service. Thanks again. We will be back
15 April 2022
Unprompted review
Reply from The Carpet Stop
Thank you very much for your super review Lorraine, we are glad to hear that you have been happy with the service and look forward to seeing you again soon.
Stay well away
Stay well away! After waiting over a week for a quote, we thought the price was very reasonable but estimating service was absolutely shocking. They visited our property twice (and wanted to come back a third time) alarm bells started ringing - we've decided to go with a competitor
29 March 2022
Unprompted review
Reply from The Carpet Stop
We are sorry to hear that you have been disappointed with the service that you have received Mr Dorman. We do not tend to visit a property more than once and we pride ourselves on our customer service.
We are unable to locate you on our system by your name only, If you could please email us on enquiries.burton@thecarpetstop.co.uk with your address so that we can look into this matter further, that would be appreciated. Thank you.
Top notch service from shop to…
Top notch service from shop to installation
12 March 2022
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Sean. We are delighted that you are happy with everything and look forward to seeing you again in the future.
Prices are better compared to other…
Prices are better compared to other carpet showrooms and the Customer Service is very good too.
3 March 2022
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Ruth. We are delighted that you are happy with everything and look forward to seeing you again in the future.
Elaine at the carpet Stop was really…
Elaine at the carpet Stop was really Lovely and help me decide which carpet to go for? She took into account my budget and what it was that I actually wanted. Very happy with the service provided!
17 February 2022
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Addelah. We are delighted that you are happy with everything and that Elaine was such a help to you. And we look forward to seeing you again in the future.
Excellent service from start to finish
Excellent service from start to finish. Carpet ordered and fitted in an appropriate time frame, no delays. Staff at store and fitters were polite and friendly. Will be using their service again.
11 February 2022
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review JoJo. We are delighted that you are happy with everything and look forward to seeing you again in the future.
Will definitely use them again
We have used The Carpet Stop a number of times for our flooring and they do not disappoint. Prices are very reasonable and they provide an excellent fitting service. Will definitely use them again.
10 January 2022
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review Tim, we are glad to hear that you are happy with the service that you have received and hope to see you again in the future.
Legal action due to defective vinyl
Legal action due to defective vinyl. This company after having purchased from and recommended carpetstop many times they have finally disappointed to the point of Court Action. Bought a remnant over the phone which in fitting proved to be the thinnest, tearable nastiest rubbish I’ve ever seen. Carpetstop not interested- Court Action instructed, will not use or recommend ever again
8 November 2021
Unprompted review
Hassle free carpet shopping
Hassle free carpet shopping. Micky took us through options of underlay etc. Booked in for the new year for whole lounge fitting, can’t wait.
7 November 2021
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Hannah
. We are delighted that you are happy with everything and look forward to seeing you again in the future.
I am really pleased with my carpet from…
I am really pleased with my carpet from The Carpet Stop would definitely recommend them. All the staff including the carpet fitters were extremely friendly and helpful. I will definitely be using The Carpet Stop again.
24 October 2021
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Lorraine
. We are delighted that you are happy with everything and look forward to seeing you again in the future.
Fabulous service from Mickey
We’ve just had 3 rooms of our new build carpeted, and we are more than impressed!
Due to the builder messing us around with completion dates, Mickey ensured that the 3 most needed rooms were completed the day after we got out keys to allow us to move in.
We’re very much looking forward to having the rest of house completed :-)
1 October 2021
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Liana Jay. We are delighted that you are happy with everything and look forward to seeing you again in the future.
Stair carpet
Good service yet again. Qwade was brilliant at fitting my stair carpet. Ordered laminate flooring this time. 5star
18 August 2021
Unprompted review
Reply from The Carpet Stop
Thanks for the feedback Juliet, we're glad you're happy with the carpet and would love to gain some feedback on your new laminate flooring. Thanks
Carpet fitter in burton
Great staff and good selection of carpets in store, fitters clean and tidy and did a great job. Carpet looks amazing and very competitive prices..
12 August 2021
Unprompted review
Reply from The Carpet Stop
Thank you for the 5* review Mr Swan, we are so pleased to hear that you have been happy with the service that you have received and we hope to see you again in the future.
We bought a bedroom carpet a few months…
We bought a bedroom carpet a few months ago and one today. Very helpful, friendly and informative staff. The fitting was great and we are very pleased with the quality of the carpet
11 August 2021
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review Mr Hufton, we are delighted to hear that you are pleased with the overall service and we hope to see you again in the future.
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