thecalmingco.com.au Reviews 

147
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, most reviewers were let down by their experience overall. Customers faced severe delays with their orders, waiting months without receiving any items while continually encountering unhelpful responses and refused refund requests. Many people noted that the provided tracking numbers were completely invalid or showed absolutely no shipping progress, leaving everyone feeling exceptionally frustrated and ignored by the support team. Some reviewers were happy with their prompt delivery and the overall quality of the specific products received. Other consumers additionally mentioned that helpful order updates were clear and refunds through alternative payment platforms were handled very quickly when required.

What people talk about most

Order

People report profound dissatisfaction with their order experience, citing months of waiting without... See more

Refund

Users describe widespread frustration with refund requests, noting that customer support frequently refuses... See more

Product

Reviewers highlight negative aspects of product, expressing deep frustration over delayed shipments and items... See more

Delivery service

Reviewers express deep frustration regarding severe delivery delays and non-receipt of their orders after... See more

Response time

Clients share negative opinions on response time, frequently highlighting that support teams completely stop... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DON’T ORDER FROM THIS COMPANY It’s either a scam or the worst customer service in history. My husband ordered bamboo topper thing for his bed mid October and still not received. Also same issues as... See more

Rated 1 out of 5 stars

FRAUDS . My daughter had major surgery booked I ordered in advance they assured like their website stated that it would be within 10 days. As wanted her to be comfortable after being released from... See more

Rated 1 out of 5 stars

If I could give a minus I would-total scam. Ordered late December-the last tracking update January 18th. Emails are illegible due -chased, requested and immediate refund, just get fobbed off. Now ch... See more

Rated 1 out of 5 stars

If I could give no stars I would ,2 months , still no topper, numerous emails asking for a refund with reply’s saying it’s been shipped can’t refund , I think this website is a scam !! Says it’s an Au... See more


1.6

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(147)

102 reviews in the last 12 months

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Rated 4 out of 5 stars

Sherpa blanket

I ordered a Sherpa blanket, received a confirmation email, didn’t receive an email for a couple of weeks asking how I found the item.
I replied I hadn’t received my delivery which they were quick to respond, I received my delivery the next day.
The blanket is plush, very good quality, looks great and has a fair amount of weight to it, nice and warm. I’ll be purchasing another.
It’s not exactly as advertised but it’s close.
Would have rated 5 stars if I received tracking information.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Wish i checked here prior to buying the…

Wish i checked here prior to buying the item - still waiting for my order after 8 weeks and they keep ignoring my request for a refund. Have lodged a complaint with fair trading/ombudsman.
They will do everything to keep you thinking its been sent. They send you a "printed" tracking label - but its never sent - so they do that to prolong you waiting for the item (if it ever arrives)

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I love my Sherpa Blanket

I absolutely love my Sherpa Blanket purchased from the Calming Company. I am so impressed I have ordered another one for my spare double bed. I love the sleep I get as it is light but incredibly warm.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service
25 days and they still haven't shipped my order
They created a tracking number from China after my first complaint but it still hasn't been shipped
Have requested a full refund and to cancel the order

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Liers

I wouldn't order from these people. I can't believe they are an Australian company. My purchase sat in the warehouse so far for 22 days and still had not been shipped. They lied 3 times, first lie - due to unforeseen reasons this has taken longer. 2nd lie - its on its way after i complained, yet is still in the warehouse. 3rd lie - we refund, but declined a refund saying its left the warehouse and it still hasn't left. I've put in a complaint at fair trading so they don't get away with it.

25 April 2025
Unprompted review

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