thecalmingco.com.au Reviews 

147
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, most reviewers were let down by their experience overall. Customers faced severe delays with their orders, waiting months without receiving any items while continually encountering unhelpful responses and refused refund requests. Many people noted that the provided tracking numbers were completely invalid or showed absolutely no shipping progress, leaving everyone feeling exceptionally frustrated and ignored by the support team. Some reviewers were happy with their prompt delivery and the overall quality of the specific products received. Other consumers additionally mentioned that helpful order updates were clear and refunds through alternative payment platforms were handled very quickly when required.

What people talk about most

Order

People report profound dissatisfaction with their order experience, citing months of waiting without... See more

Refund

Users describe widespread frustration with refund requests, noting that customer support frequently refuses... See more

Product

Reviewers highlight negative aspects of product, expressing deep frustration over delayed shipments and items... See more

Delivery service

Reviewers express deep frustration regarding severe delivery delays and non-receipt of their orders after... See more

Response time

Clients share negative opinions on response time, frequently highlighting that support teams completely stop... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DON’T ORDER FROM THIS COMPANY It’s either a scam or the worst customer service in history. My husband ordered bamboo topper thing for his bed mid October and still not received. Also same issues as... See more

Rated 1 out of 5 stars

FRAUDS . My daughter had major surgery booked I ordered in advance they assured like their website stated that it would be within 10 days. As wanted her to be comfortable after being released from... See more

Rated 1 out of 5 stars

If I could give a minus I would-total scam. Ordered late December-the last tracking update January 18th. Emails are illegible due -chased, requested and immediate refund, just get fobbed off. Now ch... See more

Rated 1 out of 5 stars

If I could give no stars I would ,2 months , still no topper, numerous emails asking for a refund with reply’s saying it’s been shipped can’t refund , I think this website is a scam !! Says it’s an Au... See more


1.6

Bad

TrustScore 1.5 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(147)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service

3 weeks after ordering i contacted them through several different emails. Finally after demanding my money back almost 4 weeks after ordering, I recieved an aus post tracking number. Still not sent, just pending.now after more than 4 weeks,still no sign of the topper. DO NOT BUY FROM CALMING CO. which i had found these reviews earlier.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order 3 weeks ago

Placed an order 3 weeks ago. Have not received my mattress topper , and they have stopped responding to my emails. I will be calling ACCC on Monday, and directing them to reviews on Trustpilot so they can see how bad they are. Scam company. STAY AWAY.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Soft warm and cosy …

I love my new doonas they are so very soft and super warm I have purchased a second one and I tell everyone I know about how well they work and the price is great too so do yourself a huge favour and order one or more you definitely will not be disappointed

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was simple and easy

Ordering was simple and easy. Communication fair but it arrived quickly and was exactly as described. The big blanket is excellent for two, but also great for wrapping yourself in. Really warm and comfortable, excellent quality.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

I was a little worried about reviews I …

I was a little worried about reviews I had seen, so I sent an email to the Calming Co. They reassured me that they would priotise my delivery of my blanket, it has now been delivered & it is perfect & the colour very nice (royal blue.) Extremely good quality. Thank you!

3 August 2025
Unprompted review
Rated 4 out of 5 stars

Lovely winter quilt

The aftersales communication has been the best I have encountered. This included an incorrect order on my part and the processing of a refund.
The quilt is lovely. Beautiful colour, nice and big, good quality and very cosy.
My only complaint would be the long time for delivery.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Only one star

Only one star - really zero stars - this is a scam Chinese website. You will not receive your order. I ordered toddler toilet seat covers x2. They never send confirmation emails and when you enquire they claim it has been sent. AVOID THIS SITE AT ALL COSTS.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Order 2 months ago still not delivered

Order 2 months ago still not delivered. Multiple emails +++++ without any communication on their part.
I have requested refund but issue still not resolved!!! They only have email communication. x phone number to actually speak to a person.
I am now $200 out of pocket but I will be taking this further!!!!
I have never had an issue like this before
with online shopping.
Company is definitely a scam business so definitely stay away & save your money!!!!!

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Divine

Oh Wow, this Charcoal Topper is so divine to sleep on, my partner loves it to. It's so comfy, you fall asleep straight away! I recommend this product 👌 Thanks The Calming Co

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother

Received a matress topper after waiting so long fot delivery I asked for a refund so they finally sent it. I ordered one with a skirt. It arrived in a cheap vacuum sealed bag, covered in a garage bag and wrapped with a ton of wrapping tape. It clearly was not in new condition, the packaging certainly wan not new and it did not come with a skirt. After quite a few emails, the so called Australian company emailed me at 3am blaming me of course and have ignored every email since then. Total scam. Stay away

17 July 2025
Unprompted review
Rated 3 out of 5 stars

only received my pillow today…

So far I only received my pillow today so I haven’t tried it out as yet and also I was suppose to get some free ear plugs but there was none in the box

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst company

Worst company, don’t trust them they don’t deliver and they don’t give you back your money, bank needs to rip it out of their greedy little hands.
Never will buy from them ever again

16 June 2025
Unprompted review

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