Thebunniestore Reviews 71

Incredibly beautiful shirt !!!!! I'm just delighted ❤️ Stylish, high-quality, unsurpassed my rating is 100 out of 100 !!!!!! Please don't buy it, because I want it to be only mine 😂😂😂😂❤️ Wonderful store, wonderful consultant who always quickly answers all my requests !!!!! Thank you ❤️

I bought the radiant dress and it would not unzip to the point where no one else could get me out either and I had to cut my way out. I’ve never had to cut myself way out of anything before. There’s no way to write reviews on their website and I understand why. It was terrible quality.

My favorite brand, always kind service and good quality

Order delayed. It's been 14 days and I still haven't received it. I assume getting a refund is going to take forever. I will update this review later, but so far, I am not happy

I ordered the Birdy Top from The Bunnies Store. It arrived fairly quickly and the quality and sizing were perfect. Most importantly, it looks fabulous on!

SCAM!!Worse website ever. It’s been 25 days and I’m being lied about my order. I’m being given a fake leads and trace number. Do not order girls. Is a BIG scam.
Do not order from them. They use sweet words and apologise in the emails just to postpone the fact that products are not in stock. They lie about sending the products BUT take our money. Spread the world. They must cease to exist on the market

I recently bought an outfit from this brand for an event—beautiful design, great quality, and it arrived right on time. Couldn’t be happier!

The customer service since the moment I ordered until I received my package was wonderful! The delivery was on time and I had absolutely no problems at all! I got the radiant dress and I’m so obsessed. It is beautiful and fits perfectly. Highly recommend The Bunnie Store!

This was my first time ordering from an overseas store (I’m based in the U.S.), and I’ll admit I was hesitant — international orders can feel like a gamble. But this experience completely exceeded my expectations.

The quality is outstanding. The materials are exactly as described — 100% authentic, beautifully crafted, and effortlessly stylish. Everything feels premium and thoughtfully made.

The sizing chart is incredibly accurate. I followed it carefully and the fit is flawless — truly like it was tailored just for me. As someone who’s 5’3” and curvy (and usually has to alter everything), that’s rare.

Their customer service was equally impressive. I reached out a few times before purchasing and received genuine, personalized responses each time. They even helped guide me with measurements to ensure the perfect fit.

From quality to service, everything feels elevated and intentional. I’ll absolutely be ordering again and highly recommend them to anyone looking for well-made, beautifully fitting pieces.

I saw a skirt online that I loved but having never heard of this store, reach out to ask about sizing via email. They responded back quickly and the information was very helpful, and my skirt I got was much better quality than I expected. Now I am just hoping some of their out of stock merchandise comes back in stock! When I reached out about a second item that didn’t have the measurements listed, they quickly responded and added it onto the website. Very good customer service, and very nice quality items :-)

Excellent service and shipping. I love the top I ordered. Will shop again here soon!

Amazing! I love this company, and people behind it! I got my order delivered without any issues quickly! Also I was surprised to receive a beautiful skirt by mistake on their side and they let me know i can keep it! Ah it made me soo happy! Thank you ☺️ ♥️

If I could give 0 I would.

Beware this store is a scam and refuses to give a refund. Even though there’s proof that it was delivered to the address they asked me to send it to.

They also conveniently only communicate through instagram and don’t bother to reply so you have to keep chasing. How this “company” exists I don’t know as they have received SO many reviews recently all saying what I have said they are a scam and don’t like giving refunds and make up lies about it not being delivered back to them

DO NOT SHOP HERE!

The quality and cut of the corset shirt is great. I’m a fashion stylist and I am always looking for new and unique styles and the Bunnies store gave it to me!
I received so many compliments from people too :)

I’m updating my review because the shop’s response still omits the most important facts.

The seller instructed me to declare my return from Vancouver, Canada as a “personal item” worth 5 EUR. German customs rejected it with a CN22/CN23 or EAD error, which specifically means the parcel had incorrect or deficient customs information. Even in their public reply, they avoid explaining what this code actually means and that omission says a lot.

Customs opened the parcel, inspected a clearly new item with tags and the store’s name, and obviously determined it was not a personal belonging. That’s why it was sent back. This happened solely because of the instructions the seller gave me.

And if you’re wondering why I followed their unlawful instructions: it’s because any customs fees would be deducted from my refund, and because I trusted that they knew what they were doing. If this is truly their “international return policy,” customers should be alarmed.

They also told my bank that I “failed to return the item within the allowed time period.” What they don’t say is that their own instructions made it impossible for me to return it. The parcel never had a chance to reach them because they told me to declare it in a way guaranteed to be rejected by customs.

They say they received no tracking number but they never asked for it until after the package had already been returned to me. Their reply makes it sound like I withheld information, which is not true.

Then they pressured me to close my bank dispute before they would provide a proper return label, which would have removed all consumer protection after they already caused the first return to fail. No trustworthy business acts this way.

The bank didn’t decline my dispute because the merchant was right; they declined it because the merchant framed it as me “not returning the item within the given timeframe” conveniently omitting that their own instructions prevented the return from ever reaching them.

I paid for the product, paid for the shipping TWICE, followed every instruction, and ended up stuck with an item I tried to return properly. The shop has taken zero responsibility and continues to shift blame onto the customer.

This was a misleading, unfair, and unethical experience. I strongly recommend avoiding this store.

This issue will be escalated further, and I will continue to fight for the protection of international customers’ rights.

I saw Paloma Faith wearing the top on social media and immediately searched to find and but it.

Love the top - one of my favourite clothing items I own. It’s one size but so stretchy and comfortable. “Feels like a hug” as they described on the socials.

Now I plan on getting the SHIBU Set… funnily enough after seeing Paloma wearing it on Traitors. 😆

Also they have great customer service (contacted via email).

My order came within 2 weeks of ordering, the staff was very friendly and cooperative/constantly updated me after I contacted them because I had an issue tracking it (it arrived literally on the next day), the jacket was beautifully made, everything was perfect! I will definitely be buying from them again, overall a great experience!

0 stars if possible.

- item ordered almost a month ago, no updates received
- tried to contact the company via DMs on instagram, still actively promoting their products, message ignored
- since I have never received my order, I assume that their products are of good quality, however they are not responsive, unreliable due to lack of channels of communication.

no orders received, no payment.

it doesn’t matter if your company produces good quality products, if your company’s logistics is not satisfactory, your business is not going to grow and succeed.

It is embarrassing that AliExpress’ independent businesses sell their products at lower prices but their customer service can still be above and beyond, better than Bunnies Store.

I ordered the radiant dress and it's the most beautiful dress i've ever purchased! Fast shipping after 2 days of placing the order and speedy support with very polite customer service. I recommend the shop 100%!

The order arrived very quickly. Everything was delivered in the shortest time. The quality of the item is incredible, very pleasant to the touch, and absolutely beautiful. I will definitely be ordering from you again. Your pieces are incredibly beautiful. Thank you.