The Brick Reviews 775

Worst shopping experience ever. The brick delivered my product damaged and refused to take responsibility. Out $1600. Total scam. Will never shop here again and encourage others to stay away. DO NOT DO BUSINESS HERE!

I would just like to say I got exceptional service. I appreciate the fast reliable service and thanks to Marcel and Navi. You guys are awesome. They’re very friendly and so helpful, they even set up the bed and base and made sure it’s all good for my comfort. Thank you guys. Keep it up !

The worst experience ever, for the second time now! We have purchased a lot of items, and yes did deliver them, yet some were damaged. We contacted them in regards to a couch they sent, without packaging, as it seemed to us it was the display model (we were previously told it was not in stock and had to be ordered in, but miraculously one appeared the same day as the rest of the set was being delivered). The couch was damaged, and they sent a tech out to evaluate the item and to fix and/or repair it. He told us it was damaged beyond repair and said to just send it back. This was July 31st, it is now September 16th and we still have a damaged couch and they won’t accept returns. We tried to return the item but were told they don’t they accept returns and would replace or fix them. We still have no word, left numerous messages and countless calls. The couch is not the issue, as much as the customer service is. Never will purchase another product from The Brick as there is a “no return policy”on everything you purchase, new or discontinued, or in our case, just flat out busted!!! $2500 couch that is broken, now sits in a living room where we use to watch tv, but have now resorted to living in our bedroom, to enjoy a movie!
This may only be one store within the chain, Belleville, but if that is their nation wide policy, they can keep their tent sales and their “deals”, for their own employees. Most of which have the same personality as a broken couch!

If I could give zero stars, I would. The Brick feels like one of the biggest scams I’ve seen in Canada. The salespeople seem uninformed about their own services and pressure customers to buy unnecessary add-ons, claiming that without them you’ll lose your warranty. NEVER EVER AGAIN I WILL BUY SOMETHING THERE

I bought a beautiful refrigerator from the brick. The sales person Monica Bettes was excellent, very personable, informative and very helpful when picking out what l needed.
HOWEVER, cant say the same for the disrespectful manager Craig Walsh.
I have an emotional support dog which l take everywhere, and l came to the store to pay for my new fridge. I went to the service desk and asked for Monica. Without any hesitation he immediately told me no dogs were allowed in the store. I would have to leave with her. His tone of voice was very condescending and very chauvinistic as a matter of fact. He didn’t bother to ask why I was there. He didn’t bother to ask why I wanted to see Monica. He just wanted to assert his authority. I just said right then fine I’ll just cancel my order. Come on Annie let’s go. And I left.
I then went to Home Depot, and I also went to Tepperman’s to look for another fridge. In every store I went to my dog was not only welcomed. She was complimented and asked if they could pet her. She is highly trained to behave.
There are. NO SIGNS ON THE DOORS AT THE BRICK SAYING NO DOGS ALLOWED. HAD THERE BEEN A SIGN, I WOULD NOT HAVE TAKEN ANNIE INTO THE STORE, I WOULD HAVE TAKEN HER HOME. I WOULD NEVER LEAVE HER IN THE CAR. APPARENTLY IT IS UP TO THE MANAGER TO DECIDE WHAT THEY DO. OTHER BRICK STORES DO ALLOW DOGS IN. THIS MANAGER HAS NO COUTH NO PERSONALITY AND REALLY I WONDER HOW HE EVEN GOT THE JOB AS A MANAGER. HE CERTAINLY WILL NOT DO GOOD FOR THAT STORE. HE WILL TURN BUSINESS AWAY LEFT AND RIGHT, HE IS BAD FOR THE STORE.
So if it were not for the fact that Monica was so kind and would lose her commission too that she works so hard to get. I spoke to her the next day and she said they told her a woman came in with her dog and how disrespectful he was and she just said I certainly hope that wasn’t my customer. She was extremely apologetic of his behaviour . I did buy the fridge from Monica, but it is the last time I will shop at the brick. The service from the manager is despicable. I’m hoping his head office pays attention to this. He should probably be reprimanded (my personal opinion) they need to put someone like Monica in charge of the managerial position. She certainly would do them a lot more benefit in one day, than he ever would.
So just note I do have a nice fridge hoping it stays nice and nothing happens to it and like I say if it were not for Monica being such a nice person, I would’ve just cancelled the order completely. I’m an older woman I’m 81 and I don’t put up with any shit from stupid people like that manager. He is an out and out extremely rude person. I cannot print on here what I think of him.
Sorry you have to work under such an awful person Monica.
Barbara McBryan

In May 2025, we purchased a Sealy mattress for $2,000 from The Brick. The mattress has been utilized by a single individual. After only five months of use, we have observed significant deterioration, including notable rippling in the top cover and deep impressions within the mattress. Upon contacting The Brick regarding our concerns, we were informed that our warranty claim would not be honored due to what they deemed insufficient wear. It is evident, even to an untrained observer, that the impressions are profound and the mattress will not return to its original condition. This experience marks our second unsatisfactory transaction with The Brick, and it will be our last. The quality of their furniture is substandard, and they do not uphold their warranty obligations. We advise potential customers to exercise caution when considering purchases from this retailer. Stay away, you will be much better off.

Terrible guality.my sofa started creaking and the fabrik looked old in less than two months. definitly not worth the money

I have an issue with my Hisense TV that I bought from TheBrick after less than 2 months of use. Hisense accepts to replace the TV after giving me a very hard time with their bad Customer service.
TheBRICK came to deliver the replacement TV but wanted me to pay again to take the tv off from the wall out of my pocket. all this drama I am going through is too much.Now TheBRICK cancelled the delivery. Why do I have to pay again for a service that I already paid for? It's their job to take down the bad TV and fix the replacement TV to the wall because they gave me a bad TV.
BRICk and Hisense are giving me and my family a very bad hard time and privatizing us watching TV lately.
The Brick first started deleting my comments and now they blocked me on Facebook. And they are still confiscating my money.

Had help as soon as we got in the store. The sales girl (Karen Thibodeau) was very pleasant and helpful with what we wanted.

Though the sales lady was friendly & polite, she didn't seem to know much about the merchandise, which required us to be extremely patient & tolerant of her inexperience & lack of knowledge about the products in the store & the various payment options. Since the fridge & stove we wanted from searching the online site were not on display, we had to search ourselves to find a similar fridge with the drop down shelf since she had no idea what I was talking about. Then she couldn't find a stove that had similar features either. We had to find one on our own. Which was easy enough, but she should know her stores products. When we decided to close the sale she gave us very confusing & false information. At first she said we could pay for our tv, fridge & stove using Flexiti 0% financing & get 4% of our net purchase price back & use that discount to pay for a recliner we were interested in, all in this same visit. She did not explain what Flexiti was. We thought it was a Brick rebate, but it turned out to be an application for a digital credit card. This was very confusing as we had to fill out a form which I later found out was an application & then wait for an email to get the digital credit card number to give to her. She then told us it was a credit company, but that it has no interest rate & we could use it anywhere. She put through our sale and then told us we would have to wait for an email to register our account & then we'd get the rebate. So we couldn't actually use the rebate right away on the recliner like she claimed. But said they were having a VIP sale the following week & we could use the rebate on an even more reduced price on the recliner then. So we accepted the changed information. We were able to then pay the Flexiti balance in the store. She then showed me a sign to scan a QR code to have a chance to win my purchase but it brought me to a google review site & I had to quickly give a review in the middle of cashing out. So I just wrote something quick and gave 4 stars. So don't believe those reviews! Four days later we got an email from Flexiti reminding us to register our account. It said the interest rate was 31%, not zero like she had claimed. I decided to call the Brick to get more information about how this Flexiti worked. After speaking with the first clerk who didn't seem to know how to answer my questions, I requested to speak to someone who understood more about how Flexiti worked. She wasn't willing at first but I insisted. The next clerk told me that I would get the 4% rebate email in 2-3 weeks after registering. It would be added to my flexiti account. I told her the orignal sales lady had told us we could use it next week at the VIP sale. She then put me on hold for 10 minutes to speak with her manager. She came back to tell me that Flexiti pays out the 4% rebate four times a year, & the next payout was in October! I was furious. The only reason we accepted doing the "Flexiti 0% finance thing" instead of paying cash, was because she told us we could get 4% off the recliner that same visit, then we're told we can't, but we'd have it in time for their VIP sale the next week, then to find out we don't get it until October!! 2 months later. I didn't want this Flexiti online credit account in the first place. I felt tricked & misled. They said they would let the sales lady know how the Flexiti financing & rebate really worked. I feel that the management at this Brick location obviously doesn't train their staff properly. I'm very angry about the whole experience. I just assumed I was being told the truth, but clearly they only care about making the sale, they make false and misleading promises. Buyer beware I guess. So I went to my previous review and changed the quickly type words & 4 star rating to this. The next day or two, I get a call from the Manager about the review asking what he could do to make sure this didn't happen to anyone else. I said to train his staff better. He told me that if I came in for their VIP sale the following week & asked for him he would see what he could do if I was still interested in the recliner. Nice gesture. So I thought I'd add that to my review and give them an extra star.. But wait, there's more.. The original sales lady told us the fridge and stove we ordered had to come from the manufactuer & would arrive in about 4 weeks. Three weeks later I called to verify that the applicances would be in the following week. Now I'm told they will take longer. An extra week for the stove and a whopping whole extra month for the fridge!! That's 2 months from the date of purchase! I asked her if we were just going to get told the delivery date was gonna get changed again and again in the future but she claimed it's all on the manufacterer and has nothing to do with them. Again, so angry with this store. So sorry we even decided to deal with them at this point. Back down to 1 star. I'll update if the delivery is delayed again

Purchased a mattress from the Brick in Yorkton Saskatchewan for my 87 year old mother in Nov of 2024. The mattress sagged badly on the sides to the point that she has fallen out of bed on numerous occasions after 7 months.Tried to put a warranty claim to no avail getting the run around. I would not ever buy another mattress here

I am writing to express my deep dissatisfaction with the recent purchase of a freezer and refrigerator from Bricks on August 28, 2025. These appliances were delivered to our home on August 30, 2025.

Unfortunately, upon plugging in the refrigerator on the same day of delivery, we noticed that it displayed an unusually high temperature. The freezer then exhibited similar issues the following day, August 31, 2025. We promptly reached out to your customer service team to report these problems, yet as of today, September 5, 2025, no technician has arrived to address our concerns.

We invested nearly $10,000 in these appliances, and we currently do not have any additional freezer or refrigerator in our residence. This situation has left us without essential refrigeration capabilities. As longstanding customers of Bricks, we did not expect such negligence and lack of support. It is both disappointing and unacceptable.

No one wants to take a responsibility on this matter.

Never ever again with The Brick! enough is enough!

All the reviews received same reply from their AI replies. I am sure, I will get the same reply too.

Few months ago we both a couch in were trying to used our warranty and they said we can’t because warranty will be done august 20 and they said we can used it on electronic also but when we go back and try to buy sound bar they said we can only used it on sofa or dining chairs etc.. and not on electronics.

I recently purchased a GE dryer from your store (Sales Order 0903544XKBB, dated September 3, 2025) and unfortunately encountered several serious issues upon unboxing and attempting installation:

1. The unit came with four wheels and sixteen screws, but the screws provided are larger in diameter than the designated holes, making proper installation impossible.

2. One of the screws is loose, and there appears to be a piece of metal or part rattling inside the dryer.

3. I noticed a disturbing noise while transporting the unit from my car to my apartment, which raises concerns about possible internal damage or defects.

After reviewing the paperwork, I discovered a statement indicating the product is sold “as is – no refund or exchange.” However, during the purchase, the salesman Mr. Khan did not disclose this important condition. I consider this lack of disclosure misleading and unfair to customers.

This type of policy feels more like a discount outlet or dollar store practice, not what I expect from your establishment. On the very same day of purchase, I requested a return, but my claim was denied without consideration of the defects described above.

I wish I could give negative stars. Horrible customer service, dishonest and rude managers who lie and they won’t stand behind there products even if you purchase extended warranty. Do not shop here. Go anywhere else if you want to be treated properly

Here we go again.
Customer service reached out to me and responded to my comment here, creating ( to myself and to public)the impression that my issue would finally be resolved. I was contacted after a complaint ticket was opened for follow-up, only to be told: “We’re sorry, but we cannot help you—this is our policy.”

Not only was no real solution provided, but the communication itself lacked professionalism and basic customer care skills.

My advice, once again: save yourself the disappointment and purchase your furniture and home essentials from Wayfair Canada or other retailers where consistent service and customer experience are backed by proven track records.

The brick is operated by overzealous,people that only care about your money,they will try their aggressive tactics to sell you what you don,t need,harass you,intimidate you to believe you need something you don,t want,they are only interested in making a sale,they don,t care anything else about you,their delivery drivers are rude,and have not , clue.

We purchased a mattress from this store and, without asking, were given a discounted rate. We also paid the delivery fee. When speaking with the representative (Prachi), we specifically mentioned that we needed the mattress sooner, but she said delivery would take three days. After three days, the mattress arrived damaged, with a hole in it.

When I asked for compensation, the team was unhelpful. Since the damage was their fault, the mattress should have been replaced immediately, but they refused. On top of that, when I requested a resolution, they did not approve anything and instead became rude.

This was a very disappointing experience. I would not buy from them again, and I strongly suggest they provide proper training for their customer service representatives.

Avoid The Brick’s Furniture Insurance – Misleading Terms and Poor Customer Support
I’d like to share my disappointing experience with the insurance policy offered by The Brick when purchasing furniture. In March 2020, I bought approximately $4,000 worth of furniture from The Brick’s West Vancouver (Park Royal) branch. The sales clerk strongly recommended their insurance plan, which cost $399. One of the key selling points was that if no claims were made during the five-year coverage period, I would receive a store credit equal to the insurance cost.
That seemed fair at the time, so I agreed. Fast forward to August 31st 2025, I returned to The Brick to purchase a coffee table and asked about my $399 credit. To my surprise, customer service informed me that the credit had expired two months earlier—apparently, it was only valid for 90 days after the five-year mark.
Let’s break down why this policy feels deceptive and unfair:
• Lack of Transparency: The 90-day expiration was never clearly communicated. It wasn’t mentioned during the purchase, nor was it included in any of the documents I received.
• No Notification: Over the years, I’ve received countless promotional emails from The Brick—but not a single reminder about my upcoming credit or its expiration. Why prioritize marketing over meaningful customer service?
• Passing the Buck: When I raised the issue, I was told the insurance company is independent and The Brick couldn’t help. But as a customer, I bought the policy through The Brick and expect them to stand behind what they sell.
• Customer-Centric?: The Brick claims to be customer-focused, yet this experience suggests otherwise. If they truly cared, they would ensure customers are informed and supported—not left with vague excuses.
In summary, I strongly advise against purchasing The Brick’s furniture insurance. The terms are unclear, the follow-up is nonexistent, and the customer support is disappointing. It feels more like a strategy to boost profits than a genuine service. If this is how they handle a simple credit, I seriously question how fairly they handle actual damage claims.

My brother bought a headboard ,frame , leather sofa and loveseat. The sofa was torn at the seam three months after he bought it. He got a 5 year warranty. We contacted the brick on regent and their head office. Would not honor the warranty. Why buy a warranty. They said he had work done on the sofa after he bought which is untrue because he passed away 4 months after he bought it. Will never buy from that store.